Learning – Brand Specialist (Eastwood, Night Shift)
RESPONSIBILITIES:
The Learning – Brand Specialist is responsible for performing back-end requests such as scheduling classes, performing ID correction, creating sessions and the like . He/She is expected to keep in constant coordination with US IBM Brand Specialist counterpart.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Professional License (Passed Board/Bar/Professional License Exam), Post Graduate Diploma / Master’s Degree, any field.
* Required skill(s): Customer Service, Communication Skills, Training Coordination, Lotus Notes, MS Office.
* Required language(s): Must be adept in both oral and written communication with above average background in both oral and written English.
* Must be assertive and highly dependable
* Must be Results oriented and can work with minimum supervision in a fast paced working environment
* Must be a Team player
* Must be fast learner
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in IBM 1800 Bldg. Eastwood City Libis Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in BPO Customer Service, Training, Human Resources or equivalent.
* Full-Time positions available.

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100

Accountancy Graduates – 2008,2009,2010
RESPONSIBILITIES:

*
Applicants should be graduates of Accountancy or ANY Business Related Courses
*
Willing to work in Quezon City

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking or equivalent.

Graduates of 2009 and 2010 are encouraged to walk-in for pre-employment exam for immediate processing of application. IBS Recruitment Hub, Ground Floor, IBM Plaza, Eastwood Libis QC. For inquiries, you may get in touch with Eka Padua at 9956987 loc 5124 or 7832.
This invitation is for those who haven’t taken the pre-employment exam yet

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100
WebSite :

http://www-07.ibm.com/ph/ibs/

Quality Analyst/Specialist
RESPONSIBILITIES:

* Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s goals and expectations.
* Provides feedback to agent on quality of service to ensure proper procedures, customer satisfaction (CSAT) and compliance expectations are being followed and met.
* Generates regular evaluation reports and daily communication forms to update process Leaders, Trainers, agents and management. Follows up on any problems or questions on reports.
* Attends and participates in meetings with supervisors and managers to review monitoring and evaluation tasks.
* Attends and participates in calibration sessions (internal and external) to ensure consistency in scoring evaluations.
* Reports complaints, challenges, obstacles or questions to appropriate departments.
* Communicates with Team Leaders on program changes and communicates actions for feedback purposes.
* Maintains agents evaluation files to ensure accurate and consistent documentation is kept for dissemination to other departments.
* Capture a significant amount of data which will be constantly analysed and reported on to determine if trends are occuring that may need indicate a need for action.
* Performs other duties as assigned

REQUIREMENTS:

* Excellent oral and written English communication skills.
* Developed computer skills – Word, Lotus Notes, Excel, Explorer, etc).
* Good organizational/time management and documentation skills.
* Ability to make fair, objective and consistent judgments and decisions.
* Ability to handle multiple tasks, details, and interruptions. Strong attention to detail.
* Ability to solve problems and offer suggestions.
* Ability to analyze statistical data and offer recommendations.
* Ability to adhere to all organizational policies and procedures.
* Must have QA experience in a call center
* Must be willing to work in Eastwood City

Company Name :
IBM Business Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
7/F 1800 Bldg. Eastwood City, Libis, Quezon City 1100