Looking for a Call Center job in the Philippines?
Responsibilities:
Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate of a 2-year Associate Degree Course or has at least completed all 3rd year College Subjects of a Bachelor’s/College Degree of any field.
Required skill(s): Customer Service or CSR, Technical Support or TSR, MS Office, Internet Explorer, Lotus Notes (Preferred), Symphony (Preferred)
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in IBM Eastwood City Libis Quezon City 1110.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
4 Full-Time positions available.
Responsibilities:
IBM Global Process Services believes in hiring only the best talent and creating endless opportunities for personal growth and professional advancement.
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products
Requirements:
• 24×7 operations but peak will be in the morning shift. Minimal staffing during the night.
• Customer Care Specialists provide excellent customer service by phone, email or chat for one of the world’s largest accounts
• Provide value to the customer by being responsible for the provision of service and sales solutions in an effective and efficient manner.
• Transform sales/service inquiries into enhanced customer relationships
• Describes customer channels & products
Description:
IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center.
IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant.
Call Center Agents
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products
Requirements:
• Must be at least 18 years old and high school graduate
• Excellent English communication skills
• Proficient in computer and internet applications
• Willing to work on shifting schedules, including graveyard, weekend and holiday shifts
• Willing to be assigned to Makati City, Pasig City or Quezon City
Description:
IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center.
IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant.
Call Center Agents
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products
Requirements:
• Must be at least 18 years old and high school graduate
• Excellent English communication skills
• Proficient in computer and internet applications
• Willing to work on shifting schedules, including graveyard, weekend and holiday shifts
• Willing to be assigned to Makati City, Pasig City or Quezon City
Description: IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center. IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant. Call Center Agents Work with one of the most prestigious companies in the world! – IBM Call Center Agents deliver world-class customer service to our valued customers across the globe. – Transform sales/service inquiries into enhanced customer relationships – Describes customer channels & products Requirements: • Must be at least 18 years old and high school graduate • Excellent English communication skills • Proficient in computer and internet applications • Willing to work on shifting schedules, including graveyard, weekend and holiday shifts • Willing to be assigned to Makati City, Pasig City or Quezon City
Description:
IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center.
IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant.
Call Center Agents
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products
Requirements:
• Must be at least 18 years old and high school graduate
• Excellent English communication skills
• Proficient in computer and internet applications
• Willing to work on shifting schedules, including graveyard, weekend and holiday shifts
• Willing to be assigned to Makati City, Pasig City or Quezon City
Description:
IBM Call Center is looking for individuals who are qualified for the position of IBM Philippines Job Openings. Successfuly applicants for IBM Philippines Job Openings will have a great career in IBM Call Center.
IBM, the world’s largest technology company, is in search for talent to service customers of global 500 accounts – a Financial Service giant.
Call Center Agents
Work with one of the most prestigious companies in the world!
- IBM Call Center Agents deliver world-class customer service to our valued customers across the globe.
- Transform sales/service inquiries into enhanced customer relationships
- Describes customer channels & products
Requirements:
• Must be at least 18 years old and high school graduate
• Excellent English communication skills
• Proficient in computer and internet applications
• Willing to work on shifting schedules, including graveyard, weekend and holiday shifts
• Willing to be assigned to Makati City, Pasig City or Quezon City
Responsibilities:
Requirements:
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Responsibilities:
Requirements:
Responsibilities:
Requirements:
Responsibilities:
Requirements:
This is a non-Call Center position.
We offer a premium for previous contact center experience.
For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!
MANDALUYONG CITY
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard
Mandaluyong City
Landmarks:
- Connected to the MRT Shaw Station
- Across Shangri-la Mall
QUEZON CITY
4/F IBM Building F, UP-Ayala TechnoHub
Commonwealth Avenue, Diliman, Quezon City
Landmarks:
- Across UP Diliman Campus
- Across PhilCoa Terminal
Inbound Sales Agent – Mandaluyong City (w/ P25,000 joining bonus!)
(National Capital Reg – Mandaluyong City EDSA Central)
Responsibilities:
*
Deliver world-class service to our valued customers across the globe.
Requirements:
* Completed at least two years of college in any course (minimum)
* Excellent English communication skills
* At least six months call center sales or upselling experience
* Proficient computer and internet application skills
* Willing to work on shifting schedules, including graveyard, weekends and holidays
* Fresh graduates or those without previous call center experience are welcome to apply
WITH PERFORMANCE-BASED SALES INCENTIVES!
Yes, IBM Welcomes Nursing Graduates!
Email your updated resume to hotcareers@ph.daksh.com with the subject heading “Inbound Sales Agent – Jobstreet”
Or, walk-in to be processed immediately:
(Please specify your source when you walk in. e.g. Jobstreet)
MANDALUYONG CITY: EDSA Central Pavilion, 3rd floor, EDSA corner Shaw Blvd. (MRT-Shaw Station) from Monday to Friday, 9am to 5pm.
Be updated with the latest updates and job openings in IBM, add us: http://www.facebook.com/myIBM
Join us. Let’s build a smarter planet.
IBM Daksh Business Process Services Philippines Inc.
Company Address:
3F EDSA Central Pavillion Mall, EDSA corner Shaw Blvd. Mandaluyong City 1552
Industry:
Call Center / IT-Enabled Services / BPO
Network Engineer (NOC)
(National Capital Reg – Mandaluyong City , Makati City, Quezon City)
Responsibilities:
* Operates internal mainframe/midrange company computers, utilizing established programs and procedures.
* Monitors computer and peripheral equipment and researches error messages.
* Maintains necessary operating records.
* Operates under minimal supervision, with wide latitude for independent judgment.
* Typically reports to the Data Center Operations Lead or to a Data Center Operations Manager.
* Oversee overall check-up and continuous maintenance of the corporate and operations data network infrastructure.
* 24 by 7 and on-call monitoring of the company’s network infrastructure.
* Coordination with vendors to ensure good technical support utilization.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.Required skill(s): Extensive background in CISCO Routing & Switching, LAN/WAN Management, Network Infrastructure Design.
* Solid exposure to handling Routing Protocols and Change Management
* Relevant experience in handling Cisco Pix Firewalls and other security techniques
* Background in ITIL, an advantage
* Good interpersonal, analytical and communication skills.
* Applicants must be willing to work in Mandaluyong City,Makati City,Commonwealth.
We offer premium pay for previous contact center experience!
For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!
MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall
QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal
The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records
IT Data Network Manager
(National Capital Reg – Makati City)
Responsibilities:
* Oversee over-all check-up and continuous maintenance of the corporate and operations data network infrastructure.
* Oversee implementation of assigned changes – these will be assigned via the ‘change management process’
* Oversee appropriate handover process for outstanding logged tickets
* Oversee use of the instrumentation in the voice network and other IT infrastructure to recognize early warning signals and proactively initiate the necessary change requests and follow-up until closure
* To tap domain expertise in other areas like Sytems and LAN/WAN to address complex technical issues
* Should ensure that vendors’ technical support is effectively utilized
* Be aware of service levels and monitor performance against these
* Perform contract crisis management, manages contract scope, commitments, and responsibilities of all parties.
* Work to ensure the account team has the right complementary skills with a focus on people development, motivation and delegation.
* Drive teams to execute contract terms and conditions and drive contract growth, enabling breakthrough thinking, conflict resolution, effective communication and managing any cultural differences.
* Work with Delivery to drive program/ project schedules and contract deliverables that support the client’s business with a focus on delivering on every commitment made to the client.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 8 years of relevant work experience.
* Preferably assistant manager / managers specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Analytical and team management skills are a must
* Should exhibit strong interpersonal, communication and decision making skills.
* Must have an understanding of the interconnectivity between voice and data systems.
* Call Center / BPO work experience is highly preferred.
* Applicants must be willing to be based in our Commonwealth site to extend roles in both EDSA Central and Makati Sites.
* Full-Time position available.
* Required language(s): English, Filipino
* Applicants should be Filipino citizens or hold relevant residence status.
We offer premium pay for previous contact center experience!
For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!
MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall
QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal
The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records
IT Data Network Engineer (Assistant Manager)
(National Capital Reg – Mandaluyong City, Makati City, Commonwealth)
Responsibilities:
* Oversee overall check-up and continuous maintenance of the corporate and operations data network infrastructure.
* 24 by 7 and on-call monitoring of the company’s network infrastructure.
* Coordination with vendors to ensure good technical support utilization.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): Extensive background in CISCO Routing & Switching, LAN/WAN Management, Network Infrastructure Design.
* At least 3 year(s) of working experience in the related field is required for this position.Solid exposure to handling Routing Protocols and Change Management
* Relevant experience in handling Cisco Pix Firewalls and other security techniques
* Background in ITIL, an advantage
* Analytical and team management skills are a must
* Should exhibit strong interpersonal, communication and decision making skills.
* Must have an understanding of the interconnectivity between voice and data systems.
* Call Center / BPO work experience is highly preferred.
* Applicants must be willing to be based in our Commonwealth site to extend roles in both EDSA Central and Makati Sites.
* Full-Time position available.
* Required language(s): English, Filipino
* Applicants should be Filipino citizens or hold relevant residence status.
We offer premium pay for previous contact center experience!
For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!
MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall
QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal
The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records
IT Server and Platform Delivery Manager
(National Capital Reg – Mandaluyong City , Makati City, Quezon City)
Responsibilities:
* Overall responsibility for IT Operations that includes helpdesk services, system administration, technical support.
* Develop and manage a systematic process for logging all customer complaints/issues and providing feedback and updates to the customer on the status of the complaint until closure is achieved
* All issues raised/reported are logged and tracked to the satisfactory closure of the clients
* Coordinate with internal IT units including the IT Projects group, IT Data and Voice
* Network group and IS Security to ensure that customer complaints are speedily resolved
* Define service levels and monitor performance against these by obtaining VOC on a quarterly basis
* Motivate and manage performance of IT Operations support staff including adherence to agreed manning schedules
* Ensure the generation of timely reports regarding the state of the operations and systems and provide recommendations to improve on efficiencies and better meet the service level targets
* Provide technical and status reports such as server utilization, Email usage, errors, etc. on the systems infrastructure
* Manage service levels within budget by looking at efficiencies and improvements in service delivery capabilities
* Document and share best practices with the rest of the IT organization through the IT Council/CAB
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in any field.
* At least 5 to 7 years of relevant work experience.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably managers specializing in IT/Computer – Network/System/Database Admin or equivalent.
* Analytical and team management skills are a must
* Should exhibit strong interpersonal, communication and decision making skills.
* Must have an understanding of the interconnectivity between voice and data systems.
* Call Center / BPO work experience is highly preferred.
* Applicants must be willing to be based in our Commonwealth site to extend roles in both EDSA Central and Makati Sites.
* Full-Time position available.
* Required language(s): English, Filipino
* Applicants should be Filipino citizens or hold relevant residence status.
We offer premium pay for previous contact center experience!
For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!
MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall
QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal
The following Pre-employment documents are necessary for you to begin your employement with us:
• SSS (Social Secutiry System) ID / Form
• TIN (Tax Identification Number) ID / Form (ex. 2316)
• NBI Clearance
• Transcript of Records
Outbound Sales Specialists (Dayshift) (SM-MK)
(National Capital Reg – Marikina City)
The Sales Specialists for this account will handle outbound sales transactions for a mobile phone carrier among others.
To qualify for this position, you must have the following:
-At least 2nd year college level
-At least 6 months outbound sales experience
-With good English communication and conversational skills
-Able to navigate computer systems while listening to calls
-Strong selling skills
-Confident and outgoing personality
We offer above-industry overall compensation package to those who will qualify. This includes:
(1) 15% night differential and night shift allowances
(2) paid vacation leaves and sick leaves
(3) meal and overtime allowances
(4) medical and dental coverage for you and qualified dependents
(5) group life insurance coverage
(6) career growth based on your performance
Plus a whole lot more cash and non-cash benefits!
You are encouraged to visit our Marikina recruitment site with a copy of your resume and a valid ID.
2F Ecom Bldg., Riverbanks Center, Marikina City
Mondays-Fridays 8am-8pm
Customer Care Specialists (for BPO Professionals) – For Immediate Hiring
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:
- Customer Care Specialists deliver world-class service to our valued customers across the globe.
Requirements:
* Completed at least two years of college in any course (minimum)
* Excellent English communication skills
* Proficient computer and internet application skills
* Willing to work on shifting schedules, including graveyard, weekends and holidays
* Fresh graduates or those without previous call center experience are welcome to apply
HOW TO APPLY – Walk-in applicants are prioritized!
Quezon City (New Campus)
IBM Building F, 4th Floor, UP-Ayala TechnoHub, Commonwealth Avenue, Diliman (PhilCoa)
Monday to Friday from 9am to 5pm
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm
Inbound Sales Agent – Mandaluyong City
(National Capital Reg – Quezon City- UP-Ayala TechnoHub; Mandaluyong City EDSA Central)
Responsibilities:
*Deliver world-class service to our valued customers across the globe.
Requirements:
* Completed at least two years of college in any course (minimum)
* Excellent English communication skills
* At least six months call center sales or upselling experience
* Proficient computer and internet application skills
* Willing to work on shifting schedules, including graveyard, weekends and holidays
* Fresh graduates or those without previous call center experience are welcome to apply
HOW TO APPLY – Walk-in applicants are prioritized!
Mandaluyong City (City Center)
EDSA Central Pavilion, 3rd Floor, EDSA corner Shaw Boulevard (MRT-Shaw Station)
Monday to Friday from 9am-5pm
Voice Agents for UP-Ayala, QC – Join a PIONEER UK-based ACCOUNT!
(National Capital Reg – UP-Ayala TechnoHub, Commonwealth, Quezon City)
Responsibilities:
* IBM’s newest account is a UK-based Telecom Service Provider (mobile network and internet service).
* Voice Agents will provide customer service & support, respond to billing and other inquiries, requests for registration and activation of new accounts, among others.
* Services will be delivered from IBM’s newest site in IBM UP-Ayala TechnoHub, Quezon City.
Requirements:
* College graduate or completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience
* Applicants should be Filipino citizens or hold relevant residence status.
We offer premium pay for previous contact center experience!
Want to be prioritized? Walk-in at any of the IBM Recruitment Centers!
MANDALUYONG CITY
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall
QUEZON CITY
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal
PRE-EMPLOYMENT REQUIREMENTS
If you pass the recruitment process, the following pre-employment documents are necessary for you to begin your employment with us:
- Social Security Number (SSS)
- Tax Identification Number (TIN)
- National Bureau of Investigation (NBI) Clearance
- Transcript of Records
- Copy of College Diploma
- Updated resume with photo
- Birth Certificate