Customer Service Representatives
(National Capital Reg – Pasig City)

Responsibilities:

* Proactive customer management including the resolution of issues relating to customer concerns from one or more countries
* Develops and maintains internal and external customer relations
* Escalation of stock allocation and customer service concerns
* Customer inquiry resolution through identification and elimination of source problem
* Perform sales functions in the delivery of solutions to customer concerns

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Possess above average to excellent English communication skills, both written and spoken
* Be able to do multi-tasking
* Be flexible to work on graveyard shift or shifting schedules
* Preferably knowledgeable or at least trainable in sales functions
* Knowledgeable in the use of different operating systems (Windows, Unix, Linux, etc.)
*  Highly analytical and critical way of thinking.
* Applicants must be willing to work in Pasig City.
* Fresh graduates/Entry level applicants are encouraged to apply
* Full-Time positions available.

This is an urgent position. Interested applicants may apply on-line or walk in our office at Units 2003 Antel Global Corporate Center, J. Vargas Ave., Ortigas Center, Pasig City, From Mondays through Fridays, 9AM-4PM. For any questions in relation to this posting, kindly contact the Human Resources Department at (02) 916 0256 local 0.

Thank you for considering HELPCENTRIC, INC.

We will provide full training for all new hires. We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, a casual work environment and more! We are a rapidly growing company and will give all new hires many opportunities to advance beyond a Level I technical support engineer.

Company Name :
Help Centric Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 2003 Antel Global Corporate Center Dona Julia Vargas Avenue Pasig 1200
WebSite :

http://www.helpcentric.com

HR OFFICER
(National Capital Reg – Ortigas, Pasig City)

Responsibilities:

* Handle recruitment of new employees
* Attend job fairs and any kind of recruitment activities offsite
* Handle hiring, regularization and resignations clearance of all employees
* Handle payroll of all employees, including benefits and commissions
* To systemize compensation plans for temporary and regular employees. Such as vacation leave, sick leave, tardiness, absences.
* To design and implement employees handbook for the company.
* Establish policies that will aid the employees to adhere in the rules and regulations of the Company
* Provide an avenue to air grievances leading to its early resolution
* Actively participate in employee review process

Requirements:

* Graduate of Psychology, Behavioral Science, Human Resources Management or its equivalent
* With at least two (2) years solid experience in the following facets of Human Resources: Recruitment, Employee Relations, Compensation and Benefits Administration, Training and Development, Labor Laws and formulation of Company Policies.
* At least 2 years experience in Call Center
* Must have a strong inter-personal skills and ability to communicate with different levels of people in an organization.
* Knowledgeable of the Labor Law
* Can handle pressure and willing to work in a challenging environment.
* With excellent oral and written communication skills.
* Must be highly organized, able to handle multiple and shifting assignments and present a professional image
* Possess good problem solving skills and analytical abilities
* Able to maintain confidentiality
* Must be team oriented, dependable and flexible with high work ethic
* Able to work varied shifts and varied days off as needed
* Highly systematic, organized, responsible, and independent
* Possess excellent organizational, analytical and interpersonal skills
* Computer literate
* Must be willing to work in Ortigas,Pasig City.

We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, a casual work environment and more!

.

Company Name :
Help Centric Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 2003 Antel Global Corporate Center Dona Julia Vargas Avenue Pasig 1200
WebSite :

http://www.helpcentric.com

Operations Manager
(National Capital Reg – Ortigas, Pasig City)

Responsibilities:

* Coordinates communication and information sharing with the relevant inter-department.
* Develops, designs solutions to operational problems.
* Talks, coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
* Analyzes and maintains all service level and contractual requirements.
* Responsible for making all the reports needed by each client of the company.
* Responsible for managing the Supervisor & the Team Leader of the operations team.
* Responsible for team leadership and development.
* Ensure department operates efficiently according to program and company measures and policies
* Maintain understanding of program specific training.
* Resolve escalated client/customer complaints.
* Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
* Providing prompt and objective coaching and counseling and motivation to supervisors, team leaders and technical support engineers.
* Coordinate, plans, and assigns work for staff in accordance with the organization’s policies and applicable client requirements.
* Analyze/Monitor performance of support staff and implement department improvements.

Requirements:

* Minimum of 3 years experience working in the call center industry as a manager or supervisor.
* Experience dealing with United States based clients
* Familiar in account management, and acquisition
* Leadership and Management skills
* Fluent in English
* Project Management skills
* Ability to make important decisions with good judgment
* Ability to acquire Technical knowledge of Client services
* Willingness to be place on a shifting schedule
* Applicants must be willing to work in Ortigas,Pasig City.

Technical knowledge in the following is a plus

* Linux
* Windows Server
* HTML
* Web hosting and ISP knowledge is a HUGE plus and preferred

. We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, a casual work environment and more!

Interested applicants may send their resume at hr@helpcentric.com

For more details, feel free to call the Human Resources Department at (02) 9167565 or (02) 916 0256, Our office located at 2003 Antel Global Corporate Center, Julia Vargas Avenue, Ortigas Center, Pasig City, anytime from 10AM-2PM Mondays through Fridays.

Company Name :
Help Centric Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Unit 2003 Antel Global Corporate Center Dona Julia Vargas Avenue Pasig 1200
WebSite :

http://www.helpcentric.com

Customer Service Representatives
(National Capital Reg)

Responsibilities:

1. Proactive customer management including the resolution of issues relating to customer concerns from one or more countries
2. Develops and maintains internal and external customer relations
3. Escalation of stock allocation and customer service concerns
4. Customer inquiry resolution through identification and elimination of source problem
5. Perform sales functions in the delivery of solutions to customer concerns

Requirements:
1. Must have completed at least a 2nd year college level or completed a 2-year vocational course
2. Possess above average to excellent English communication skills, both written and spoken
3. Be able to do multi-tasking
4. Be flexible to work on graveyard shift or shifting schedules
5. Preferably knowledgeable or at least trainable in sales functions
6. Knowledgeable in the use of different operating systems (Windows, Unix, Linux, etc.)
7. Highly analytical and critical way of thinking.
8. Full time positions available

We will provide full training for all new hires. We offer competitive pay with a bonus incentive plan, a benefits package that includes paid medical, dental, and vision insurance, paid vacation and holidays, a casual work environment and more! We are a rapidly growing company and will give all new hires many opportunities to advance beyond a Level I technical support engineer.

This is a very urgent position. Walk-in applicants and immediate respondents will be given priority.

Interested applicants may walk in our office located at 2003 Antel Global Corporate Center, Julia Vargas Avenue, Ortigas Center, Pasig City, anytime from 10AM-2PM Mondays through Fridays.

Help Centric Inc.
Unit 2003 Antel Global Corporate Center Dona Julia Vargas Avenue Pasig 1200.
Website: http://www.helpcentric.com