Responsibilities:

The main responsibility of the Customer Service Assistant manager is to be in charge of managing the whole business process of the Customer Service Team. He / She will also be responsible for the training and learning development of all the Customer Service Staff and will directly report to the Customer Service Manager.
The key role of the Customer Service Assistant Manager is to avoid legal issues through the responsible handling of overall Customer Service. He / She must also formulate new policies to address customer complaints in the most efficient and most effective manner.
The Customer Service Assistant Manager must have excellent communication skills and should be able to attend to irate customers in the most pleasant manner. Furthermore, he / she must have good interpersonal skills and a pleasing personality. He / she must also be able to delegate well the service targets and the job responsibilities of the Customer Service Staff. In the absence of the Customer Service Manager, the Customer Service Assistant Manager must be able to take charge and manage the entire work process effectively.
  • Will have to handle the responsibilities of the Manager in its absence.
  • Directly report to the Customer Service Manager.
  • Provide complete assistance to all managers as per company requirement.
  • Maintain effective communications with the Manager.
  • Keep the manager updated on the most current happenings in the work place.
  • Serve as the overall supervisor of a work place to ensure that work operations are carried out smoothly.
  • Delegate duties and responsibilities to his / her subordinates.
  • Continue with the work place operations in the absence of the manager.
  • Typical basic responsibilities include hiring and retention of employees, assigning work schedules, dealing directly with customers, etc.

 

Requirements:

To be a good Customer Services Assistant, you must:
  • have a genuine interest in working with and helping customers
  • have good communication skills
  • be able to work as part of a team
  • be presentable, polite, tactful and friendly
  • be adept, lively and fast thinker
  • be patient and calm
  • be able to handle complaints and difficult situations
  • understand computer systems and cash registers for some jobs
Education and/or Experience:
  • Minimum high school diploma or equivalent. 3-6 years Background in Customer Service or equivalent work experience preferred.
  • Great Customer Service, Communication, and Organizational Skills
  • Must be able to multitask
  • Computer Literate
  • Languages: Chinese, Cantonese, English.
  • Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
  • Full-Time positions available.