Looking for a Call Center job in the Philippines?
Spanish Speaking Collections Agent
(National Capital Reg – Muntinlupa City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year working experience in the Call Center industry handling collections.
* Applicants must be willing to work in Muntinlupa City.
* Must be able to communicate well in Spanish and English.
To expedite your application, please go to 5F, GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa City, Monday to Friday from 10am to 6pm.
Genpact Services LLC
Website: http://www.genpact.com
Company Address: 5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Public Limited Company, Foreign Based Company
200 Experienced Phone / Field Collectors
(National Capital Reg – Muntinlupa City, Quezon City)
Requirements:
* Candidate must possess a Bachelor’s/College Degree, any field.
* Ideal candidate should have at least 6 months experience in collecting debts for lending companies or in field collections.
* Fresh graduates or those without prior collections experience are also welcome to apply.
* Applicants must be willing to work in Muntinlupa City or Quezon City and should be willing to start immediately.
Succesful candidates will be hired on probationary basis, and will receive very competitive salaries plus allowances and performance-based incentives.
To expedite your application, please go to 5f, GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa City from Monday to Friday, 9am to 7pm.
Operations Manager for Collections
(National Capital Reg – Muntinlupa City)
Responsibilities:
* Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
* Understand performance metrics and and perform trends analysis.
* Recommend & execute suitable actions to the customer while making process improvements to ensure delivery on all performance metrics.
* Maintain approved headcount so as to ensure zero revenue leakage and manage the team kitty.
* Set goals for the team and communicate goals and other information.
* Hold one-on-one meetings with team members and give feedback to the team members.
* Conduct annual performance review and roll out various contests and other motivational tools for team from time to time.
* Proactively resolve people issues and ensure that attrition is well below the defined target.
* Communicate with the customer on a regular basis to discuss operational issues, and to build rapport with the customer.
* Attend customer calls and meetings
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 5 year(s) of collections experience in an international call center setting with at least 2 years handling team leads or teams of collections agents.
* Preferrably with experience in both Early and Late Stage collections and knowledgable in relevant federal & state provincial collections laws.
* Applicants must be willing to work in Muntinlupa City.
www.genpact.com
You may also visit our office at 5th Floor, GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa
Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :
http://www.genpact.com
Process Associates (Dayshift)
(National Capital Reg – Muntinlupa City)
Responsibilities:
• Responsible for managing pre sales & after sales client relationships & escalations.
• Daily maintenance of customer billing accounts, including reconciliation, cancellations requests, setting up of direct debit payments etc.
• Completion of all related administration and documentation within benchmarked timeframes.
• Resolving all customer requests in a prompt and timely manner.
• Ensuring processes adherence and resolve customer issues quickly and effectively
Requirements:
* Candidates should be at least college graduates; preference shall be given to graduates of commerce or legal management, law or any related course.
* Preference shall also be given to any of the following:
o candidates with experience dealing with law firms and lawyers, or legal matters in an international call center setting.
o candidates who are law graduates or who have earned units in law, and have international call center experience.
o candidates with experience in order management (quoting/order processing/billing etc).
* Good to excellent conversational English.
* At least 2 years experience in the call center industry.
* Applicants must be willing to work in Muntinlupa City.
* For qualified candidates, possession of a valid passport would be an advantage.
www.genpact.com
You may also visit our office at 5th floor GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa for immediate processing.
Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :
http://www.genpact.com
Process Associates (Dayshift)
(National Capital Reg – Muntinlupa City)
Responsibilities:
• Responsible for managing pre sales & after sales client relationships & escalations.
• Daily maintenance of customer billing accounts, including reconciliation, cancellations requests, setting up of direct debit payments etc.
• Completion of all related administration and documentation within benchmarked timeframes.
• Resolving all customer requests in a prompt and timely manner.
• Ensuring processes adherence and resolve customer issues quickly and effectively
Requirements:
* Candidates should be at least college graduates; preference shall be given to graduates of commerce or legal management, law or any related course.
* Preference shall also be given to any of the following:
o candidates with experience dealing with law firms and lawyers, or legal matters in an international call center setting.
o candidates who are law graduates or who have earned units in law, and have international call center experience.
o candidates with experience in order management (quoting/order processing/billing etc).
* Good to excellent conversational English.
* At least 2 years experience in the call center industry.
* Applicants must be willing to work in Muntinlupa City.
* For qualified candidates, possession of a valid passport would be an advantage.
www.genpact.com
You may also visit our office at 5th floor GENPACT Bldg., Plaza A, Northgate Cyberzone, Alabang, Muntinlupa for immediate processing.
Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :
http://www.genpact.com
Trainer
(National Capital Reg – Muntinlupa City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Background in Communications and/or Product/Technical trainings.
* At least 2 year(s) of working experience in the BPO industry as a trainer is required for the position.
* Applicants must be willing to work in Muntinlupa City.
* Full-Time positions available.
www.genpact.com
Genpact LLC Philippines
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu.
Website: http://www.genpact.com
Transitions Senior Manager
(National Capital Reg – Muntinlupa City)
Responsibilities:
* Job Description:
* The job will involve managing multiple transition projects both in the Philippines as well as in foreign countries. The candidate will be responsible for flawless project delivery starting from conception to making a process start performing. The job involves liaison with various stakeholders at client site. The job will also involve a possibilty of extensive foreign travel and frequent interaction with foreign customers. The successful candidate will have to spend a lot of time on understanding as is processes at the client site and provide expertise to propose a migration solution.
* Position Requirements:
* > Good communication skills (spoken & written)
* > Past experience in Project Management / Transitions in a BPO setting
* > Analytical, Resourceful, and Task-Oriented
* > Knowledge of Six Sigma
* > Knowledge of Statistical Tools
* > Minimum of 5 years experience in a BPO / Call Center setting
* > Open to working in shifting schedules (as required by the project)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / .
* Required skill(s): Project Management, Transitions Planning, Business Development.
* Required language(s): English.
* At least 5 year(s) of working experience in the BPO industry in a related capacity is required for this position.
* Preferrably Managers or Senior Managers.
* Must be willing to work in Muntinlupa City
www.genpact.com
Genpact LLC Philippines
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlu.
Website: http://www.genpact.com
Team Leader for Collections
(National Capital Reg – Muntinlupa City)
Responsibilities:
* Anticipate & plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
* Understand performance metrics and and perform trends analysis.
* Recommend & execute suitable actions to the customer while making process improvements to ensure delivery on all performance metrics.
* Maintain approved headcount so as to ensure zero revenue leakage and manage the team kitty.
* Set goals for the team and communicate goals and other information.
* Hold one-on-one meetings with team members and give feedback to the team members.
* Conduct annual performance review and roll out various contests and other motivational tools for team from time to time.
* Proactively resolve people issues and ensure that attrition is well below the defined target.
* Communicate with the customer on a regular basis to discuss operational issues, and to build rapport with the customer.
* Attend customer calls and meetings
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year(s) of collections experience in an international call center setting with at least 1 1/2 years stint as team lead or supervisor handling a team of collections agents.
* Preferrably with experience in doing Late Stage collections and knowledgable in relevant federal & state provincial collections laws
* Applicants must be willing to work in Muntinlupa City.
* Full-Time positions available.
www.genpact.com
Company Name :
Genpact Services LLC
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Public Limited Company, Foreign Based Company
Location :
5/F Genpact Bldg, 3650 Dotcom Drive, Northgate Cyberzone, Filinvest Corporate City, Alabang Muntinlupa
WebSite :
http://www.genpact.com