Company Name: eTelecare
Position: Technical Support Representatives

Baseline Qualifications:

Candidate should be willing to be assigned in eTelecare Shaw
Intermediate skills in navigating PCs with MS Windows or UNIX OSs
Strong software / hardware troubleshooting skills
- can describe component parts of a PC with ease
- can troubleshoot PC issues like computer peripherals not responding, system failures, application software not running
Graduate of a bachelor’s or associate degree

Additional Dimensions:

Strong customer service orientation
Good problem solving and probing skills
Preferably with work background in inventory and distribution management, software application support or management information systems

Interested Applicants may send their resume to: manila.recruiting@etelecare.com, alabang.recruiting@etelecare.com, ceburecruiting@etelecare.com

Company Name: eTelecare
Position: Customer Service Associates

Qualifications
- Excellent command of the English Language, both oral and written
- Previous customer service experience an advantage but not required
- Computer literate with above average typing skills
- Willing to work in shifts, including graveyard: open to working in Alabang, Muntinlupa City.

Job Description

- The candidate will be responsible for directly interfacing with our clients/customers, in providing superior customer service, sales and support via phone.
- Must possess a bachelor’s degree of any business related course for those willing and interested to be assigned to Financial Services accounts.

Interested Applicants may send their resume to: manila.recruiting@etelecare.com, alabang.recruiting@etelecare.com, ceburecruiting@etelecare.com

Company Name: eTelecare Global Solutions
Position: Outbound Sales Associate

Excellent command of the English Language, both oral and written.Previous customer service experience an advantage but not required. Computer literate with above average typing skills.

Perform telemarketing

With sales, marketing, and negotiating background for those willing and interested to be assigned to Outbound Sales.

Willing to work in shifts, including graveyard; open to working in Makati City and Libis, Quezon City.

Interested Applicants may send their resume to: manila.recruiting@etelecare.com, alabang.recruiting@etelecare.com, ceburecruiting@etelecare.com

Company Name: eTelecare Global Solutions
Position: Language Training Supervisor

Responsibilities:

Job Summary
Develop Curriculum
Supervise Delivery
Develop Trainers
Supervise Language Training Specialist Staff

Duties/Responsibilities:

Development of training for all aspects of client projects, including soft skills and technical skills

Observe and review training delivery and coach and develop trainers on the same.

Prepare internal and external reports related to training.

Weekly and monthly planning related to training resources

Assess participant and class performance

Participate in routine client interaction

Perform other related duties and assignments as required and as assigned by supervisor or manager.

Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Strong oral and written communication skills

2-3 years of experience as ESL teacher

Previous Customer Service / Sales / Technical support experience in call center or related industry

Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint

Demonstrated ability in classroom leadership, classroom management, classroom organization.

Preferred:

Understanding of Learning Principles

Applicants must be willing to work in Libis, Makati, Mandaluyong, Alabang.

Applicants should be Filipino citizens or hold relevant residence status.

Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.

2 Full-Time positions available.