Looking for a Call Center job in the Philippines?

Archive for the ‘eTelecare’ Category


TS Professionals in Libis

Sep 12, 2010 Author: ninja | Filed under: eTelecare

Libis-Technical Support Professionals (Win a Blackberry!)
(National Capital Reg – Eastwood City, Libis)
Responsibilities:

*  As a Stream technical support professional, you’ll be working for one of the most established technical support providers in the industry. You’ll provide technical support for Fortune 1000 companies servicing some of the worlds most advanced and well-known technology products and services. Depending on your technical skill-level and experience, you’ll troubleshoot and solve simple to complex issues for both consumers as well as business customers. From PCs to printers to Internet services, we value and need your technical talent for problem solving, as well as your great customer service skills to provide high-quality experiences.

Requirements:

* Should be an IT related course grad
* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* If undergrad, should have at least 6 mos tech experience, not necessarily in a call center (preferred though)
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Libis site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Professionals

Aug 29, 2010 Author: ninja | Filed under: eTelecare

ALABANG – Customer Service Professionals
(National Capital Reg – Muntinlupa)
Responsibilities:

* As a Stream customer service support professional you’ll be part of a fun, fast-paced team helping our customers with questions and concerns relating to various products and services in the consumer electronics, telecommunications, computer, and media and entertainment industries. You’ll take mainly inbound calls and may also be required to connect with our customers using e-mail and chat. When dealing with each customer’s unique situation, our customer service support professionals are always polite and helpful and most importantly they show a genuine interest in serving our customers. If you have great interpersonal skills and enjoy connecting with others, then consider Stream as we strive to deliver a truly personal customer experience.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Applicants must be willing to work in Alabang.
* Preferable candidates with educational background in business/accounting.
* Willing to work for a 5-month fixed term contract
* Fresh graduates/Entry level applicants are highly encouraged to apply.
* 50 Contract positions available.

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Technical Support Professionals

Aug 11, 2010 Author: ninja | Filed under: eTelecare

Shaw-Technical Support Professionals
(National Capital Reg – Mandaluyong City)
Responsibilities:

Requirements:

* Should be an IT related course grad

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* If undergrad, should have at least 6 mos tech experience, not necessarily in a call center (preferred though)

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Willing to be assigned in our Mandaluyong site.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Sales Professionals in Makati

Aug 8, 2010 Author: ninja | Filed under: eTelecare

MAKATI CITY – Sales Professionals
(National Capital Reg – Makati City)
Responsibilities:

* As a sales professional, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Makati site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

eTelecare Global – Sales Professionals

Jun 9, 2010 Author: ninja | Filed under: eTelecare

ALABANG – Sales Professionals
(Alabang)

Responsibilities:

* As a sales professional, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Alabang site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: www.stream.careers.com

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Sales Professionals for Alabang

Jun 7, 2010 Author: ninja | Filed under: eTelecare

ALABANG – Sales Professionals
(Alabang)

Responsibilities:

* As a sales professional, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Alabang site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: www.stream.careers.com

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

eTelecare Global – TSR in Alabang

Jun 7, 2010 Author: ninja | Filed under: eTelecare

ALABANG – Technical Support Professionals
(Alabang)

Responsibilities:

* As a technical support professional, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Alabang site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: stream.careers.com

Check us out in Facebook and be a fan
Stream Careers on Facebook

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

On the Job Trainees for Mandaluyong

Jun 2, 2010 Author: ninja | Filed under: eTelecare

On the Job Trainees (OJT)
(Central Luzon, National Capital Reg, Southern Tagalog)

Responsibilities:

* Help out in meeting and exceeding the increasing hiring requirements of Stream Global Services, Inc..
* Encode data in MS Excel worksheets.
* Coordinates and manages relationships with search firms for potential candidates for employment.
* Assist in managing, tracking, and distributing applications to the Recruiting Department
* Recommend sourcing and marketing activities.
* Generates MS PowerPoint and Excel reports and presentations.
* Track the status of applications.
* Assist in job fairs and campus talks.
* Assist in planning, managing, and executing advertising and sponsorship strategies.

Requirements:
•   Required language(s): English.
•   Applicant should be enrolled in the Internship curriculum of their school
•   Applicants should be a Filipino citizens or hold relevant residence status.
•   Third to Fourth year college students taking up Marketing, Psychology, Behavioral Science, Advertising, Business Management or other related courses are encouraged to apply.

For more information, visit our career website: stream.careers.com

eTelecare Global Solutions Inc.
Company Address: 2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

eTelecare Global Mandaluyong – CS Professionals

May 23, 2010 Author: ninja | Filed under: eTelecare

EASTWOOD CITY – Customer Service Professionals
(National Capital Reg – Eastwood City)

Responsibilities:

* As a customer service professional, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Eastwood site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

CS Professionals – eTelecare Global

May 16, 2010 Author: ninja | Filed under: eTelecare

MANDALUYONG CITY – Customer Service Professionals
(National Capital Reg – Mandaluyong City)

Responsibilities:

* As a customer service professional, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Mandaluyong site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: www.stream.careers.com

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Sourcing Analyst – eTelecare Global

May 7, 2010 Author: ninja | Filed under: eTelecare

Sourcing Analyst
(Central Visayas – Cebu City)

Responsibilities:
Handle day-to-day activities of the different sourcing campaigns and initiatives in order to meet and exceed the increasing hiring requirements of Stream

• Coordinate and manage relationships with search firms and schools for potential candidates for employment
• Manage, track, and distribute applications to the Recruiting Department
• Recommend sourcing activities based on yield rate and cost vs. projected successful hires
• Generate MS PowerPoint and Excel reports and presentations
• Generate post-activity reports to track the status of applications endorsed to the Recruiting Department and the effectiveness of sourcing strategies
• Administer job fairs and campus talks
• Plan, manage, and execute advertising and sponsorship strategies
• Perform other related duties and assignments as required and as assigned by the supervisor or manager.

Requirements:
• Candidate must possess at least a Bachelor’s/College Degree in Marketing, Advertising/Media or equivalent.
• Should have at least 6 months work experience related to Sales, Marketing, or Advertising
• With background in Sales, Marketing, and Advertising
• Advertising/Marketing/Web Application background is an advantage
• Above average oral and written communication skills
• Pleasing personality – positive attitude towards work (flexible about sourcing schedules and changes)
• Excellent interpersonal skills – able to relate with all levels in the organization (from top management down to peers and subordinates or applicants)
• Computer literate. Knowledgeable in MS Office applications (Excel, PowerPoint, Word) and Adobe Photoshop
• Willing to be based in Cebu
• Willing to travel (for Job Fairs)
• Amenable to working on weekends and holidays, and rendering overtime

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

QA Associate – eTelecare Global

May 7, 2010 Author: ninja | Filed under: eTelecare

Quality Assurance Associate (Project-Based)
(National Capital Reg – Shaw Blvd., Mandaluyong)

Responsibilities:
The QA Associate will be responsible for ensuring quality and efficiency standards are met through monitoring and evaluating calls based on a set of specific criteria. The QA Associate is responsible for basic reports generation, document control and database maintenance. This includes also comment coding analysis and providing suggestions and recommendations to improve current script, spiel, even survey questionnaire.

The project-based employee will perform the following specific tasks:
1. Monitor and evaluate the quality of agent’s performance on the floor based on the survey questionnaire – including the spiel, script and other conditions
2. Provide feedback to CRA regarding obervations and assit the TM in conducting coaching sessions
3. Escalate critical issues and concerns that may impact the current process
4. Use Quality worksheets, checklists and flowcharts to evaluate calls based estbalished standards
5. Prepare and generate reports and analysis in a timely manner
6. Conduct Comment Coding analysis of customer feedback from the collected surveys

Requirements:
College Graduate, with Account subjects taken.
Call center experience of at least 6 months, preferably QA experience.
Must be knowledgeable in using of MS Office applications specifically MS Excel.
Must have effective oral and written communications skills.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

CALL CENTER Agents – eTelecare Global

Apr 28, 2010 Author: ninja | Filed under: eTelecare

CALL CENTER Agents (Batangas Residents)
(Southern Tagalog – Manila Sites (Makati, Shaw, Eastwood and Alabang))

Responsibilities:

* Customer Service Associates
* As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.
*
* Technical Support Representatives
* As a technical support representative, you’¢ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in any of our Manila sites (Eastwood, Makati, Shaw and Alabang).
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

For more information, visit our career website: stream.careers.com

Check us out in Facebook and be a fan
Stream Careers on Facebook

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

eTelecare Philippines – Jobs in Libis

Apr 8, 2010 Author: ninja | Filed under: eTelecare

Resource Planning & Forecasting Analyst
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFP’s and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Bachelor’s degree with a minimum of 2-3 years related experience.
* Equivalent education or experience may be substituted for any of the above.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

eTelecare Global – Jobs in Libis

Apr 5, 2010 Author: ninja | Filed under: eTelecare

Resource Planning & Forecasting Analyst
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Work with business segments, Operations and Client Business Management to evaluate all aspects of forecasting, staffing and capacity planning. Define short and long-term call volume and staffing projections across multiple sites for all major and minor accounts within designated Business Unit based on customer requirements and historical trends. Evaluate RFP’s and provide staffing requirements for all new and existing business pricing. Document processes.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics or equivalent.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Others or equivalent.
* Good working knowledge of Excel. Working knowledge of other Microsoft Office Applications.
* Knowledge of call center metrics and forecasting techniques.
* Good analytical skills and knowledge of contact services industry and best practices.
* Working knowledge of contact center workforce management software (eWfm, Pipkins)
* Excellent written and oral communications skills
* Skill in verbal and written communication to analyze, interpret and address customer needs.
* Ability to work in a collaborative environment across multiple sites globally.
* Ability to work with minimal guidance or supervision in a time critical environment.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Bachelor’s degree with a minimum of 2-3 years related experience.
* Equivalent education or experience may be substituted for any of the above.

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

LEVEL 2 Agents for a Technical Support Account

Mar 2, 2010 Author: ninja | Filed under: eTelecare

LEVEL 2 Agents for a Technical Support Account


Requirements

-Must have finished at least two (2) years in college or possess a vocational/short course certificate.

-One (1) year experience in any of the following: technical support, customer service, sales, client management or marketing (not necessarily from a call center).

-Proven communication skills with US clients is a plus.

-Good problem solving and decision making skills.

-Applicants should be Filipino citizens or hold relevant residence status.

-Willing to be assigned in Shaw.

-Full-Time positions available.

-limited seats available.

Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

eTelecare Shaw Jobs Recruitment

Feb 25, 2010 Author: ninja | Filed under: eTelecare

SHAW RECRUITMENT@NIGHT
eTelecare/ Stream Shaw Recruiting Office
UGF Worldwide Corporate Center, Shaw Blvd., Mandaluyong City

We Urgently need:
Sales Representatives
Customer Service Representatives
Technical Support Representatives

RECRUITMENT @ NIGHT (Shaw)
(Alabang, Makati City, Mandaluyong City, Quezon City)

Requirements:

* Should have finished at least two (2) years worth of units in college

* Should have Excellent English communication skills

* Should be amenable to working under the following conditions:

o Graveyard shifts

o Rotating work schedules

o Working holidays and OT

* Applicants should be Filipino citizens or hold relevant residence status.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

Etelecare Jobs in Philippines

Feb 25, 2010 Author: ninja | Filed under: eTelecare

Corporate Jobs for Undergraduates
(Alabang, Makati City, Mandaluyong City, Quezon City)

Responsibilities:

Requirements:

* **Should have finished at least two (2) years worth of units in college

* Should have Excellent English communication skills

* Should be amenable to working under the following conditions:

o Graveyard shifts

o Rotating work schedules

o Working holidays and OT

* Applicants should be Filipino citizens or hold relevant residence status.

* Should be amenable to work in our Eastwood, Makati or Alabang site.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

eTelecare Global – Program Manager

Feb 24, 2010 Author: ninja | Filed under: eTelecare

Learning and Development Program Manager
(National Capital Reg)

Responsibilities:

* Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally.
* Proactively engages and manages the client relationship; manages all critical client communication, requests and demands.
* Partners with all internal clients and partners to support revenue growth and demands for the clients.
* Represent L&D in all relevant strategic and tactical forums; internal & external.
* Ensures consistency & high quality of training delivery across all sites for the client.
* Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program.
* Proactively seeks to improve Training Delivery for the client via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.
* Plans & conducts detailed performance & compliance-to-plans reviews with all the relevant Site Training Managers/Regional Training Managers.
* Partner with Business Managers/Directors to determine needs and priorities within the business units and sites.
* Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements
* Lead special projects or new business developments that require specialized training attention.
* Maintain updated hiring & resource planners for all the sites for the enterprise. Participate, facilitate and contribute to all growth related initiatives.
* Ensure consistency of training design, delivery and execution basis exiting client agreements; proactively provide client with relevant feedback, suggestions and best practices to improve results.
* Create and report business information and metrics as mandated.
* Ensure updated knowledge of the program with self at all times.
* Partner and communicate internally as required.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Strong Communication and Project Management skills; good presentation skills
* Strong analytical & assessment skills; ability to interpret large amounts of data and information to create and execute workable solutions.
* Strong planning & organization skills; ability to think ahead & conceptualize and plan for events;
* Understanding of Adult Learning; exposure to L&D.
* Strong computer skills.
* Ability to make decisions, use judgment & intuition to function in a matrix-ed & dynamic environment. Should be able to handle load & deadline related pressures.
* Ability to be flexible and quickly adapt to changing business needs and processes.
* Must be willing to travel and work in a flexible schedule.

eTelecare Global Solutions Inc.
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000.

eTelecare Global – Sales Representatives

Feb 23, 2010 Author: ninja | Filed under: eTelecare

Sales Representatives – Cebu City
(Central Visayas – Cebu City)

Responsibilities:
As a sales representative, you’ll be assisting people from different countries, providing advice on products and helping customers select the right service plans. It can be challenging work, but you’ll be rewarded with commissions as you help our clients meet their sales goals. Inbound sales representatives answer calls from customers who are seeking product information, while outbound sales representative call customers to offer specials and upgrades. Most of the sales programs are easy to learn, so you can begin earning commissions quickly. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.

* Sales experience, especially if in a call center setting is a plus.

* Excellent English communication skills.

* Good problem solving and decision making skills.

* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates/Entry level applicants are encouraged to apply.

* Full-Time positions available.

With the Applicant Referral Program, you get the chance to refer your friends and relatives to eTelecare. You’ll also be getting gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

o Fill up an ARP Form in the site where you will apply.

o Submit your referrals over the phone by calling our Recruiting Hotline at (02) 580.6530

Company Name :
eTelecare Global Solutions Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F, Worldwide Corporate Center, Shaw Boulevard, Mandaluyong 1000

BPO Companies



Advertising


Recent Posts

Philippine call center Jobs Specialists Teleperformance Quality Assurance Spearace Solutions Customer Service Representative Banking and Finance cebu ExcelAsia Training Instructional Designer Executive Assistant Aegis PeopleSupport Systems Engineer Inbound Sales Reps ePerformax accenture philippines MicroSourcing Philippines Java Developer Call Center Makati Representatives Jobs in Libis Support Specialists IBM Daksh csr sales Outbound Convergys Philippines IBM Daksh Jobs BPO Admin Clerks TSR in Makati Manager Teletech Jobs Customer Service Sales Representative Jobs Inbound Sales Agent Administrator Call Center Philippines IPP Technologies TS Representative Application Developer Aditya Birla Minacs Research Analyst Customer Service Associate Dayshift Jobs in Quezon City Sitel Stream Global Services ExcelAsia Transcom Asia Customer Service Agent teletech Representative Teleperformance Jobs Customer Care Specialists tsr Tech Support Agents Technical Support Representative Accenture Jobs Synnex-Concentrix IBM Call Center Specialist ExcelAsia Jobs John Clements Consultants 24/7 Customer Reports Analyst Call Center. Agents Business Analyst CS Representative Affiliated Computer Services VXI Global Jobs for Pasig VCC Link Sales Professionals Inbound Sales Representatives Inbound Customer Service Reps Xlibris Philippines Maars Resources eTelecare Global IBM Daksh Philippines Call Center Jobs Web Designer Technical Specialists Jobs for Makati Jobstreet SELECT Jobs in Mandaluyong Jobs in Pasig City Jobs in Alabang eTelecare Philippines TELUS International Call Center Agent TS Representatives makati call center jobs in cebu Magellan Solutions Orchid Cybertech Technical Support Representatives Jobs in Makati associates Inbound Sales ExcelAsia Makati Call Center Customer Representative Startek International Accenture Service Representative VXI Global Solutions Jobs in Philippines Teletech Philippines Sitel Jobs eTelecare Jobs Sitel Ortigas Customer Service Associates sitel philippines StaffRIGHT Solutions Associate Customer Service Representatives Stream Global SPI technologies Web Developer JPMorgan Chase Sunpower Philippines agents Accenture Makati Quality Supervisor Etelecare Call Center eTelecare Jobs in Cebu Technical Support Customer Service Agents Customer Care Jobs in Pasig NCO Jobs Operations Manager ACS Phils IBM Business Services qc Offshoring Inc Sales Representatives Recruitment Specialist Jobs in Ortigas TELUS International Philippines John Clements Advanced Contact Solutions Team Leader Customer Service Professionals Customer Care Associate Sykes Asia convergys jobs

Archives

Most Popular

  • None found

Recent Comments

  • None found