Responsibilities:

SPECIFIC RESPONSIBILITIES

Screen orders for all product lines based on product and system requirements within agreed timescales accurately.
Ensures that orders are scheduled accurately based on the availability of material and/or incoming supply of material
Ensures that orders are screened according to the specific rules on trade and embargo compliance.
Analyzes any changes in supply and demand level and ensures orders are released based on agreed priority.
Coordinate with Buyers and Planners with regards to material availability to ensure that we can ship meet customer order’s drop dead date and at the same time optimize inventory levels at our Distribution Centers
Coordinate with Distribution and Shipping departments in ensuring orders released to them are processed and shipped on the scheduled date given
Receives and responds to order processing and schedulling queries / requests regarding from internal departments received in the common mailbox within agreed timescales.
Performs other tasks that maybe required to support business operations.

Requirements:

EDUCATION, TRAINING AND EXPERIENCE

Please specify the minimum requirements for this job, apart from competencies

Experience in using any ERP system (Oracle, JDE, SAP, etc.)

Graduate of a Business, Logistics or Engineering course
Minimum of 2 years experience in a OrderManagement, Supply Chain or Logistics Industry

Computer literacy on MS Word, Basic MS Excel, MS Access and MS PowerPoint

Effective and efficient interpersonal skills

Strong analytical skills, attention to details and results-oriented

Highly motivated and driven to succeed

Willing to work on flexible work schedules

Above average verbal and written English communication skills

Responsibilities:
To encode Purchase Orders within agreed service levels and in compliance with pre-determined requirements. • To schedule orders to customer’s request dates within agreed service levels and in accordance with supply, product and system requirements.

Enters and schedules orders for all product lines within agreed timescales accurately.
Ensures that orders are dated according to the specific rules on trade and embargo compliance.
Reviews any changes in supply and demand level and ensures orders are released based on agreed priority.
Receives and responds to queries / requests from internal departments received in the common mailbox within agreed timescales.
Reviews and takes action on exception reports on a daily basis.
Ensures 100% compliance to quality audits.
Creates and maintains valid measures to monitor daily metrics.
Complies with all Company policy and procedures including export regulations
Performs other tasks that maybe required to support business operations.

Requirements:
Candidate must possess at least a Bachelor’s/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
Full-Time positions available.

Support Administrator
(National Capital Reg)

Responsibilities:

* Primary support contact for Field Service Offices, Local Business Partners, Distribution Centers, and other Support Group within the Supply Chain.
* Receive and respond to inquiries within agreed service levels; with a high sense of urgency and customer focus.
* Perform accurate and timely order entry into JDE system to allow effective performance to customer requirements.
* Assures all order details are accurate and in conformance with the customer needs and factory capabilities.
* Establish and ensure long-term business relationships with the assigned customers through pro-active account management.
* Prepare accurate and timely reports for performance efficiency analysis.
* Provide back-up coverage for the other administrators and when required.
* May provide training and work direction for other support administrators.
* Cross-train in other team member’s functions to ensure effective cover system.
* Regularly conduct process training and product updates to FSOs and LBPs via WebEx or Conference Calls.
* Coordinate with Team Leader on any updates/insufficiencies that may need urgent attention.
* Performs other tasks and responsibilities as may be assigned.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree for this position.
* At Least 2 years experience in Customer Service or Account Information Management.
* Knowledgeable with MS Office applications & various database.
* Excellent communication skills.
* Excellent decision making skills.
* Keen to detail.
* Willing to work on a changing schedule, including the night-shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5211

Company Name :
Emerson Electric Asia Ltd. ROHQ
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Local Based Company
Location :
4th floor, San Miguel Properties Center (SMPC), # 7, St. Francis Avenue Mandaluyong -

Software Programmer/Engineer Support

RESPONSIBILITIES:
The position is responsible for diagnosing and troubleshooting product software incidents reported by customers and/or Aperture field personnel. Initiate the troubleshooting process on Severity Level 3 & 4 incidents.  Acquire and obtain additional product knowledge required for the diagnosis on higher impact severity classification incidents.

* Customer Support Engineer will conduct remote product break fix incident diagnosis.  Responsible for gathering and documenting detailed information on incidents being reported by customers and Aperture field personnel in the Call Center incident management portal.
* Conduct product break fix diagnosis.  Initiate the troubleshooting process and diagnosis of incidents.  Provide customer and Aperture Services with status updates on incidents being worked on whenever possible.
* Installation and configuration of customer and/or Aperture Services files required to reproduct incident reports as necessary.
* Customer Support Engineers will be assigned projects as required in the department.  The objective on the assignment of proposed projects by the Support Manager will be to improve the quality of support delivered to customers and improve the efficiency of the daily operation of the department as required.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
* At least 2 years of technical experience is required for this position.
* Strong customer relations.
* Able to work under pressure in a fast paced environment.
* Extensive telephone and email contact with customers and Aperture field personnel.
* Excellent verbal and written cmmunication.
* Problem solving skills.
* Knowledge of one or more of the following is highly desirable:
o  SQL Server
o Web development tools (HTML)
o Previous Help Desk or Call Center experience
o In-depth understanding and knowledge of Windows (security)
o Web Server applications (MS IIS)
* Must be willing to work on night shift.
* Full-Time positions available.

Company Name :
EEAL-ROHQ (Emerson Network Power Shared Services)
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Foreign Based Company
Location :
31/F Orient Square Bldg., Emerald Ave., Ortigas Center Pasig City 1600

Customer Account Administrator
(National Capital Reg)

Responsibilities:

* Primary Customer Service contact for Field Sales Offices, Local Business Partners, Distribution Centers, and other Support Groups within the Supply Chain.
* Receive and respond to inquiries within agreed service levels, with a high sense of urgency and customer focus.
* Accurately process change, cancellation credit note and additional orders within the agreed time scales.
* Interact with customers and resolve customer service issues with diplomacy, tact, and a timely response.
* Assumes overall responsibility in monitoring and maintaining accuracy of customer backlog report.
* Proactively review order book to ensure orders are processed according to customer request date in coordination with other relevant teams.
* Establish and ensure long-term business relationships with the assigned customers through pro-active account management.
* Conduct extensive account profiling to support objectives of customers and to help determine business growth opportunities.
* Prepare accurate and timely reports for performance efficiently analysis.
* Comply with all company policies and procedures.
* Comply with all export compliance regulations.
* Regularly conduct process training and product updates to FSOs and LBPs via WebEx or conference calls.
* Cross-train in other team member’s functions to ensure effective cover system.
* Ensure that customers are responded to in a professional and courteous manner.
* Performs other tasks that may be required to support business operations.

Requirements:

* Graduate of Business or Engineering course.
* Minimum of 2 years experience in Customer Service, Supply Chain or Logistics Industry.
* Computer Literacy on MS Word, Basic MS AExcel, and MS PowerPoint.
* Effective and efficient interpersonal skills.
* Strong analytical skills, attention to details and result-oriented.
* Highly motivated and driven to succeed.
* Willing to work on flexible work schedules.
* Above average verbal and written English communication skills.
* Strong sense of Customer Service Orientation.

Emerson Manila Shared Services Corporate Human Resources e-mail address:msource@emerson.com

Company Name :
Emerson Electric Asia Ltd. ROHQ
Industry :
Electrical & Electronics
Type of Company :
Private Limited Company, Local Based Company
Location :
4th floor, San Miguel Properties Center (SMPC), # 7, St. Francis Avenue Mandaluyong -