RESPONSIBILITIES:

• Responsible for providing quality accounting software support to clients using Deltek products.
• Work in a team environment and provide support via telephone, e-mail, chat, and other media to our more high profile clients and work on the more challenging issues.
• Work closely with the CostPoint, TE, GCS or Vision (Deltek Softwares) client base providing application support.

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree in Accounting or any Business Course.
• Strong communication, reasoning and logic skills.
• Superb customer service skills.
• Proficiency in Microsoft Windows and Microsoft Office applications.
• 2+ years experience as an accounting support analyst is required.
• Account Software experience such as Oracle or PeopleSoft
• Government accounting experience, preferred
• Willing to work in NIGHT schedules

Technical Support Analyst

RESPONSIBILITIES:

* Meets objectives set by the Support Manager
* Provides good quality customer service
* Adds information to the knowledge center
* Focuses on learning the advanced areas of the product
* Submits entries to the knowledgebase regularly
* Primarily communicates with immediate Deltek and client peers, project management team, and Deltek and client management
* Provides support for customer inquiries received via the telephone and internet
* Records detailed notes
* Determines the appropriate support person to whom to route the call for the most complex issues
* Takes initiative and is proactive in working client issues
* Demonstrates application of acquired knowledge and adds draft articles to knowledge base

REQUIREMENTS:

* Must have a Bachelor’s Degree in Computer Science, Mathematics, Engineering, Business, Accounting or related discipline or a technical diploma/certification in computer programming or database administration
* Intermediate Database Server Knowledge (Oracle and SQL 2005/2008 preferred)
* Intermediate Microsoft Software Knowledge
* Intermediate IIS and WAN/LAN Security Knowledge
* Advanced Troubleshooting Skills
* Intermediate to Advanced Customer Service Skills

The Successfully Hired Candidates, we offer these exciting benefits:
Ø 14 months annual salary package
Ø Attractive compensation package

Ø Non-taxable allowances
Ø Quarterly Incentive Bonuses
Ø HMO coverage for employee and dependents
Ø Retirement package
Ø Transportation Allowance
Ø Quarterly employee activities
Ø And, more

Deltek Systems Philippines Limited
28F Citibank Tower 8741 Paseo De Roxas Makati City 1226.
Website: www.deltek.com

CSR – Technical Support Analyst

RESPONSIBILITIES:

* Meets objectives set by the Support Manager
* Provides good quality customer service
* Adds information to the knowledge center
* Focuses on learning the advanced areas of the product
* Submits entries to the knowledgebase regularly
* Primarily communicates with immediate Deltek and client peers, project management team, and Deltek and client management
* Provides support for customer inquiries received via the telephone and internet
* Records detailed notes
* Determines the appropriate support person to whom to route the call for the most complex issues
* Takes initiative and is proactive in working client issues
* Demonstrates application of acquired knowledge and adds draft articles to knowledge base

REQUIREMENTS:

* Must have a Bachelor’s Degree in Computer Science, Mathematics, Engineering, Business, Accounting or related discipline or a technical diploma/certification in computer programming or database administration
* Intermediate Database Server Knowledge (Oracle and SQL 2005/2008 preferred)
* Intermediate Microsoft Software Knowledge
* Intermediate IIS and WAN/LAN Security Knowledge
* Advanced Troubleshooting Skills
* Intermediate to Advanced Customer Service Skills

The Successfully Hired Candidates, we offer these exciting benefits:
Ø 14 months annual salary package
Ø Attractive compensation package

Ø Non-taxable allowances
Ø Quarterly Incentive Bonuses
Ø HMO coverage for employee and dependents
Ø Retirement package
Ø Transportation Allowance
Ø Quarterly employee activities
Ø And, more

Deltek Systems Philippines Limited
28F Citibank Tower 8741 Paseo De Roxas Makati City 1226.
Website: http://www.deltek.com