Resolution Specialist
RESPONSIBILITIES:

* Provides on-going, on-the-floor support and development of agents’ technical knowledge with focus on improving quality and service levels
* Provides second-level technical support on basic operation or maintenance of personal computers and/or peripherals using documented procedures and available tools
* Provides technical and functional assistance to agents for escalated calls, resolves moderate to complex customer technical problems/issues and decides if technical issues require escalation to senior-level support while ensuring a positive customer experience
* Guides L1 technical support reps in troubleshooting efforts to identify products that are defective
* Serves as technical expert and remains knowledgeable on all products, offerings and processes including new and existing call center tools/applications and implementation of new systems
* Performs periodic agent call audits via remote/service observe or side-by-side mode, with particular attention to technical/functional excellence
* Identifies, develops and delivers vitality training to improve technical capabilities of technicians
* Partners with technical support managers and process improvement leaders to evaluate metrics and identify trends, and suggest action plans to address areas for improvement
* Communicates, influences, and enforces consistent processes, policies and procedures across teams within a business unit
* Utilizes networks across businesses with Dell to serve as technical/functional liaison for business units

REQUIREMENTS:

* At least 1 year experience as a Level 2 Technical Support Representative or a similar capacity
* Advance knowledge in hardware and software troubleshooting
* Must have experience in conducting coaching sessions
* Has escalation experience
* Should have upselling experience in a call center industry setting
* Preferred: Knowledge in CMS
* Excellent oral and written English communication skills
* Able to create charts and presentations

Company Name :
Dell International Services Philippines Inc. – QC Site
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F 1800 Eastwood Avenue Bldg.,Eastwood City Cyberpark, E. Rodriguez Jr. Ave. Libis Quezon City 1100
WebSite :
www.dell.com/manila

Customer Sales Representatives
(National Capital Reg – Libis, Quezon City)

Responsibilities:

* Responsible for selling the company’s products and services via telephone.
* Close sales and take orders typically generated by national advertising and/or fulfilling a contract/corporate performance agreement.
* Provide technical and administrative information and quote prices.
* Mail marketing/sales literature to prospective clients, keep up-to-date knowledge of the industry as well as the competitive posture of the company and prepare activity and forecast reports as requested.

Requirements:

* With at least 1 year Sales experience in a call center
* Outbound sales experience is an advantage
* Good verbal and written communication skills.
* Ability to communicate effectively over the telephone.
* Ability to project a positive sales attitude.
* Strong organizational and presentation skills.

Company Name :
Dell International Services Philippines Inc. – QC Site
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
2/F 1800 Eastwood Avenue Bldg.,Eastwood City Cyberpark, E. Rodriguez Jr. Ave. Libis Quezon City 1100
WebSite :
www.dell.com

Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters.

See more stories about Dell Pasay here.

Company: Dell Philippines
Position: Customer Service Agents

Responsibilities:

* Direct all customers to the appropriate queue.
* Provide an excellent customer experience to all customers.
* De-escalating customers and following the proper escalation process when it fails.

Requirements:

* Fresh graduates of any course/less than 10 months of experience in a call center are encouraged to apply
* Possess excellent English Communication Skills
* Possess Good Telephone Etiquette Skills
* Well versed with MS Office and navigating open applications
* Prepared to work on shifting schedules
* Applicants must be willing to work in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status

* Full-Time positions available
* Required language(s): English

Dell International Services Philippines, Inc.
2/F 1800 Eastwood Avenue, Eastwood City Cyberpark,
188E. Rodriguez Jr. Avenue,
Bagumbayan,
Quezon City – 1110
www.dell.com/manila
ph: 7283355