Responsibilities:

Answer incoming calls / emails, chats and respond to customer’s enquiries, log support requests and effectively communicate resolution to customer’s issue.
Identify customer’s issue and provide available support options.
Adhere to and demonstrate Quality Monitoring (QA) guidelines.
Demonstrate a high level of professionalism and strong customer service orientation.
Update Call / Email / Chat Management database with details on each customer interaction in accordance with client procedures.
Outline any charges and or guidelines to customers in accordance with client procedures.
Regularly stay updated with the latest product knowledge and technical skills using available resources.
When required, to escalates issues outside of service boundaries to Team Leader.
Take responsibility to ensure customer experience exceed expectations.
Create a positive impression whenever interacting with customers.
Undertake any Ad Hoc project or assignments assigned by Team Leader.
Requirements:

Experience in the call center industry
With good employment history
Good records of meeting performance and attendance.
Technical background is an advantage
Willing to start immediately
Excellent verbal and written communication skills
Self-disciplined and perceptive
Ability to work in a fast-paced environment.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Applicants must be willing to work in Mckinley Hills,Fort Bonifacio,Taguig City or in Eastwood City, Libis, Quezon City

Technical Support Representative
(National Capital Reg – 11th Floor, Philippine Chamber of Commerce and Industry Plaza, Upper McKinley Hills, McKinley Town Ce)

Responsibilities:

* Accurately identify the customer’s real needs and resolve customer issues.
* To register customers and products in the support database.
* Maintain control of the call through probing techniques & scripts
* To outline technical support charges and guidelines to customers in accordance with the current support scope policy.
* To process customer orders for support via credit card over the phone.
* To regularly update product knowledge and technical skills using available resources.
* Diagnosis and troubleshooting hardware and software faults
* Ad hoc projects as assigned by the Supervisor.

Requirements:

* Writing skills including the ability to understand technical terminology
* Solid communications skills
* Knowledge on Applications and Operating Systems
* Knowledge on computers hardware
* General knowledge of Networking and TCP/IP
* General knowledge of Internet Technologies
* Typing skills
* Ability to adapt and work in a constantly changing environment
* Team Player with sound interpersonal skills
* Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication) or equivalent.
* Applicants must be willing to work in Mckinley Hills,Taguig.
* Fresh graduates/Entry level applicants are encouraged to apply.

Datacom SouthEast Asia
11th Floor Commerce & Industry Plaza Upper McKinley Road Town Center Fort Bonifacio Taguig -.
Website: http://www.datacom.com.au/