NOW HIRING CSA for a NEW Pharmaceutical Account! – Bacolod
(Bacolod city)

RESPONSIBILITIES:
STAND OUT AND WEAR YOUR DREAMS… IN STYLE!

REQUIREMENTS:

* Applicants must have excellent verbal and oral English communication skills
* We are looking for candidates who are familiar with basic computer operations
* Must be proficient with various software applications such as Microsoft Word & Excel
* Has working knowledge of applicable customer contact systems (phone, email, web)
* Must have the ability to deliver information at customer’s knowledge level in an understandable manner
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Must have a strong interpersonal skills and ability to think independently and follow through effectively
* Must be goal oriented
* Must be flexible and eager to learn new processes
* Willing to work in Bacolod City

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Spanish Speaking Call Center Agent
(National Capital Reg – Makati City)

RESPONSIBILITIES:

* Listen attentively to customer needs and concerns; demonstrate empathy.
* Clarify customer requirements; probe for and confirm understanding of requirements or problem.
* Confirm customer understanding of the solution and provide additional customer education as needed.
* Provide answers and/or advice to customers based on their particular requirements and customer profile.
* Conduct needs-based upselling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required language(s): English, Spanish
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED. Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 4:00 p.m. Kindly bring an updated resume with recent photo. Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC Ortigas: 29th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria) Makati: 4th Floor, Glorietta 5, Makati City Alabang: Blk 44 Northgate Cyberzone Alabang, Muntinlupa City (near Bellvue Hotel) University Belt: Level 1 St. Thomas Square 1150 España Boulevard corner Padre Campa St. Sampaloc Manila

TECHNICAL CUSTOMER SERVICE ASSOCIATES TO START ASAP (QUEZON CITY)
(Quezon City)

RESPONSIBILITIES:
STAND OUT AND WEAR YOUR DREAMS… IN STYLE!

GET HIRED and GET A LIMITED EDITION CONVERGYS-BENCH GRAPHIC SHIRT

A Technical Customer Service Associate handles troubleshooting of internet service related to connectivity/email/browsing concerns.

REQUIREMENTS:

* College graduate of any course. Computer related courses are preferred but not required.
* Completed at least 2 years of college or its equivalent
* Has a strong command of the English language
* Good communication skills
* Knowledgeable with various software applications such as MS Word and MS Excel
* Must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Willing to start ASAP

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

OPERATIONS MANAGER (Technical Customer Service Account) for Cebu City – URGENT NEED
(Central Visayas – Cebu City)

RESPONSIBILITIES:

* DIMENSION & SCOPE:

* This position is responsible for coaching and supporting Team Supervisors in a Service Center/Operations environment. This position is also responsible for ensuring client service levels and budgets are met on a consistent basis. It demands a high degree of adaptability and flexibility in a fast paced rapidly changing environment.

* PRINCIPAL DUTIES & RESPONSIBILITIES:

* Analyzes performance results and implement department improvements.
* Plans for upcoming organizational needs and implement strategies in a proactive manner.
* Analyze and maintain all Client Service Level Agreements.
* Ensure department operates efficiently according to client and company measures.
* Maintain understanding of client specific training.
* Resolve escalated customer complaints.
* Determine appropriate staff-mg levels and implement strategies to ensure the efficient operation of the department.
* Work with support departments to ensure staffing strategies are effectively executed.
* Achievement of budgetary measurements.
* Maximize revenue generated efficiency. Support long and short term financial projections.
* Responsible for expense management.
* Support the data collection for billing process, including ISRS, billable/non-billable hours.
* Development, maintenance and testing of the project’s business continuity plan.
* Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the
* organization’s policies and applicable legal requirements.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 6 year(s) of working experience in the related field is required for this position.
* Preferably Assistant Manager / Managers. Others or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Experience in managing functional groups in a contact center set-up
* Ability to act as a role model within the organization
* Computer literate
* High adaptability and flexibility in a fast paced, rapidly changing environment
* Excellent interpersonal, presentation, verbal and written communication skills
* Excellent ability to demonstrate innovation and good judgment
* Possess financial analysis and budgetary skills

* EDUCATION AND PROFESSIONAL CERTIFICATION:

* Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience.

* CANDIDATE PROFILE:

* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
* Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization.
* Excellent ability to demonstrate innovation and good judgment/problem solving skills when making decisions.
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
* Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback.
* Proven ability to analyze and improve work processes and policies. Work well under pressure, professional demeanor, and strong communication skills (verbal & written).
* Financial analysis and budgetary skills. Six to eight years related experience or equivalent combination of education and experience.

There are 4 ways to apply for this position in our Cebu site:
1. Send in your updated resume through jobsph@convergys.com
2. Visit our website at www.convergys.com/careers
3. Call us at 411-9401 (Convergys Cebu Recruitment Center)
4. Or click button below: ‘Click Here to Apply’

To apply personally, we invite you to visit us at:
Convergys i3 Asiatown Office
Ground Floor, i3 Building, Jose Maria Del Mar Ave.,
cor. A. Abad St., Asiatown IT Park, Lahug, Cebu City

Urgent hiring! INBOUND Customer Service Associates – Makati
(Makati city)

RESPONSIBILITIES:
STAND OUT AND WEAR YOUR DREAMS… IN STYLE!

GET HIRED and GET A LIMITED EDITION CONVERGYS-BENCH GRAPHIC SHIRT

REQUIREMENTS:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer’s knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in MAKATI.
Fresh graduates/Entry level applicants are encouraged to apply.

Visit our Glorietta 5 Recruitment Office located at: 4F Glorietta 5 building, Ayala avenue, Makati City (entrance fronting Inter-Continental Hotel)

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

FIXED SCHEDULE, WEEKENDS OFF!- Apply as a Healthcare Customer Service Associate (San Lazaro, Manila)
(National Capital Reg – San Lazaro, Manila)

RESPONSIBILITIES:

BE PART OF OUR PIONEER TEAM!

REQUIREMENTS:

* We are looking for candidates who have completed 2 years of college preferably a Computer related course

* Excellent communication skills in English

* We need candidates who are familiar with basic computer operations

* Having a previous call center background is an advantage

* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries

* Has strong interpersonal skills and ability to think independently and follow through effectively

* Full time positions available

* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Customer Service and Problem Resolution Representative II – Bacolod City
(Western Visayas – Bacolod City)

RESPONSIBILITIES:

* Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
* Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements probe for and confirm understanding of requirements or problem
* Meet customer requirements through first contact resolution
* Confirm customer understanding of the solution and provide additional customer education as needed
* Prepare complete and accurate work and update customer file. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
* Effectively transfer misdirected customer requests to an appropriate party
* Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
* Participate in activities designed to improve customer satisfaction and business performance
* Occasionally use decision-support tools to answer questions
* Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
* Offer solutions to issues that are often non-standard/non-routine and require some clarification
* Maintain broad knowledge of client products and services

REQUIREMENTS:

* Took up at least 72 units in college
* Knowledge of basic computer operations
* Willingness to rotate shifts, as needed
* Ability to learn
* Courteous with strong customer service orientation
* Dependable with proficient attention to detail
* Good listening and responding skills. Must be flexible with the ability to adapt to changes quickly and think conceptually
* Possess insight into self and others
* Solid problem solving skills and some technical knowledge

Company Name :
Convergys Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Part Time Customer Care Representative
Convergys Philippines
Makati, Ortigas, Commonwealth QC, University Belt, Alabang

(more…)

Company Name: Convergys Philippines
Position: Administrative Assistant

Dimension and Scope

This position consists of general administrative duties. Supports the work of a Director by performing duties as specifically requested; such as copying data; compiling information; filing; tabulating; recording; distributing; and handling materials; stock; or supplies. May perform repetitive business procedures according to specific instructions.

Principal Duties & Responsibilities

Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff.
•Prepares business presentation documents and spreadsheets.
•Types, may take and transcribe dictation, and establishes and maintains a variety of office files.
•Maintains manager’s calendar, makes appointments, and arranges for meeting rooms.
•Maintains recurring internal reports.
•Requisitions supplies, printing, maintenance, or other services through appropriate channels.
•Performs other duties as assigned.

Required Qualifications

• Proficiency with various software applications such as Microsoft Word and Excel.
• Good knowledge of general office practice and business etiquette.
• Can handle multiple and competing priorities (project management). Good oral and written communication skills.
• Accurate and efficient typing skills.
• Efficient organizational skills.
• Good interpersonal and communication skills.
• Ability to follow through on work assignments.

About Convergys Philippines

Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 66,000 employees in 65 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.

Company Name: Convergys Philippines
Position: Customer Service Associate

Fresh graduates and experienced candidates are encouraged to apply.

Applicants should have completed at least 2 years of college education.

Must be proficient in speaking English

Possesses basic computer skills (with advanced computer skills, preferred)

Must be service oriented and with pleasing personality

With a track record of company loyalty, preferred

Amenable to work on a shifting schedule

Walk-in applicants are encouraged to go to the Ground Flr of Convergys Bldg., Northgate Cyberzone, Filinvest, Alabang. Monday to Friday, 8am to 5pm. Bring your resume and valid ID.

Bring SSS and TIN (if any).

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world’s leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 66,000 employees in 65 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com.