Command Center Associate – Makati (for pooling purposes)
(National Capital Reg)

RESPONSIBILITIES:

* Provide troubleshooting support for all Tier 1 and Tier 2 escalations and coordination for all global inbound and outbound systems and call routing issues
* Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, computer systems, customized client computer systems and all else applicable
* Utilize the Vantive System and Intranet application to document all incidents and ensure proper notification is forwarded to all pertinent individuals.
* Efficiently manage call volume and labor resources for our inbound and outbound call centers, while maintaining and exceeding Convergys and client goals and expectations
* Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns.
* Professionally provide project specific status information to both operations and client contacts.
* Monitor Toll-Free call routing plans using a variety of routing platforms provided by various carriers.
* Operate various platforms to analyze/manage call volume
* Analyze and monitor statistical information in a timely manner to ensure proper call allocation goals are met. As necessary, make recommendations to the operations in charge regarding labor utilization, KPI’s, etc.
* Make recommendations to Operations from the consultant information, in which we monitor, that is disseminated through the implementation of downtime and overtime
* Monitor and adjust statistical reports through real-time displays and technical equipment

REQUIREMENTS:

* Bachelor’s degree in related field from a four-year college or university
* At least 2 years related experience in WFM system like IEX, Aspect, Blue Pumpkin, etc.
* Must posses effective organizational skills and time management skills with the ability to work on several projects simultaneously
* Must be able to respond quickly and intelligently in a fast paced environment, making accurate decisions under pressure
* Strong team building and leadership skills, including strong logical thought processes
* Excellent written and oral communication skills required to interact with all levels of management and client representatives
* Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environme

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Hiring! Collection Associates for Sta.rosa, Earn as much as 25k Incentives (M78)
(Sta. rosa, Laguna)

RESPONSIBILITIES:

STAND OUT AND BE PART OF CONVERGYS STA.ROSA!

REQUIREMENTS:

We are looking for candidates:

* Who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Systems Analyst – Quezon City
(National Capital Reg – UP Techno Hub)

RESPONSIBILITIES:

* Analyze and interpret business requirements to technical specifications from a business stance to determine how the user will utilize the system.
* Analyze existing applications systems and programming logic problems and, where necessary, revise the logic and procedures
* Design and write programs in accordance with client specifications.
* Perform unit tests and final analysis on test results of projects before release to Quality Assurance testing.
* Produce and maintain program documentation.
* Provide on-call product support.
* Write technical specifications for Associate, Programming/Analysis.
* Analyze and provide corrective action for program problems and establish orderly maintenance procedures for systems.
* Investigate and research system environments (i.e., reporting systems, switching systems, computer systems, etc.) to assist in resolving existing program problems or identifying solutions to new business requirements
* Prepare charts, tables and diagrams to assist in analyzing problems and new business opportunities.

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree related to technical discipline
* At least 1 year(s) of working experience in the related field is required for this position.
* Experience preferred in large project environment, specializing in programming and analysis
* Must have proficiency in relevant programming and control languages, analytical skills and thorough knowledge of standards and practices
* Experience desired in at least one IVR and/or CTI programming discipline for IVR and/or CTI programming positions
* Good communication and interpersonal skills are requiredMust have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and ExcelStrong analytical skills
* Customer service and detail oriented
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent.
* Applicants must be willing to work in UP Techno Hub.

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Recruitment Specialist – Ortigas (Z18)
(Ortigas, Pasig City)

RESPONSIBILITIES:

A Recruitment Specialists handles corporate hiring and conducts in-depth and behavioral interviews according to the position profile aside from coordinating with internal and external associates.

REQUIREMENTS:

* We are looking for candidates with a Bachelors degree Human Resource or Psychology
* At least 1 year experience in Corporate Hiring is required for this position.
* We need candidates who are familiar with basic computer operations and various software applications including Lotus Notes, Microsoft Word and Excel.
* Has excellent communication and inter-personal skills.
* We are looking for a well organized and detail-oriented candidate for this position

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

START IMMEDIATELY! Customer Service Associates – Bacolod (U16)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

START IMMEDIATELY! Customer Service Associates – Bacolod (U17)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

START IMMEDIATELY! Customer Service Associates – Bacolod (U18)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

START IMMEDIATELY! Customer Service Associates – Bacolod (U19)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Accounting Assistants (Calling all ACCTG Fresh Grads!!)

REQUIREMENTS

-Graduate of a degree in Accountancy
-Accounting Fresh Graduates are encouraged to apply!
-Average written and oral communication skills
-Must be willing to work on a graveyard/cyclical shifts

(Click on this link to know more about our Accounting openings: http://careers3.accenture.com/Careers/Philippines/Experienced-Professionals/Careers/Accounting_Careers_JS1)

WAYS TO APPLY:

Apply via jobstreet.com

Email your resume to work@accenture.com with subject line Accounting_JS1

Walk in at our Recruitment Center and bring the following:

Updated Resume
Valid ID

14F Robinsons Cybergate Tower 3 (Across Globe)
Pioneer St., Mandaluyong City (Boni station on MRT)
9am – 4pm

START IMMEDIATELY! Customer Service Associates – Bacolod (U20)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

START IMMEDIATELY! Customer Service Associates – Bacolod (V1)

REQUIREMENTS

-Candidates must have completed at least 2 years of college or its equivalent
-Applicants must have excellent verbal and oral English communication skills
-We are looking for candidates who are familiar with basic computer operations
-Must be proficient with various software applications such as Microsoft Word & Excel
-Has working knowledge of applicable customer contact systems (phone, email, web)
-Must have the ability to deliver information at customer’s knowledge level in an understandable manner
-Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
-Candidates must have the ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Must have a strong interpersonal skills and ability to think independently and follow through effectively
-Must be goal oriented
-Must be flexible and eager to learn new processes
-Willing to work in Bacolod City

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Field Marketing Associate
(National Capital Reg – Sta Rosa Laguna)

RESPONSIBILITIES:

• Support Recruitment & Sourcing Department in implementing marketing projects
• Manage and monitor existing marketing projects
• Manage promodizers
• Maintain recurring internal reports, database and analyzes data from gathered reports from different sites regarding internal marketing programs.
• Respond and provide feedback to internal clients pertaining to recruitment updates, pay-outs and process relating to marketing programs in a timely manner.
• Ensure the proper and timely generation of reports for his/ her assigned site/ sites.
• Associate will also be expected to perform other tasks related to Marketing
• Most of the time field work. Most projects are located in the south area (Calabarzon)

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Commerce, Economics, Human Resource Management, Marketing or equivalent.
* Required language(s): English, Filipino
* Applicants must be willing to work in Sta Rosa Laguna.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Convergys Philippines Services Corporation
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200.

NOW HIRING Technical Support Specialist in Makati! (Q7)
(Glorietta 5, Makati city)

RESPONSIBILITIES:
STAND OUT AND BE PART OF THE MAKATI TEAM OF TECH SPECIALISTS!

WIN EXCITING GADGETS with the TECH CRAZE PROMO!! Get a chance to win a NEW PSP GO, NIKON DLSR, 13” MAC BOOK or a SAMSUNG LCD TV!

APPLY AND GET HIRED NOW!!

REQUIREMENTS:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* Excellent communication skills in English
* Basic computer operations knowledge
* An ability to handle irate customers effectively
* An ability to deliver information at customer’s knowledge level
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and thinks independently
* An ability to follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.

Applicants should be Filipino citizens or hold relevant residence status.

Applicants must be willing to work in MAKATI.

Visit our Glorietta 5 Recruitment Office located at: 4F Glorietta 5 building, Ayala avenue, Makati City (entrance fronting Inter-Continental Hotel)

Quality Evaluator – Quezon city (K16)

REQUIREMENTS

-Minimum of a college degree in business administration, economics or a related field
-Minimum of three (3) years of work experience with a minimum of eighteen (18) months of call center online experience
-Minimum of 1 year QA experience in a voice program
-Excellent verbal communication (clear, crisp speech, good command of English Language)
-Good keyboard typing / PC skills (at least 40 wpm)
-Excellent judgment and decision making skills
-Mathematics skills, including but not limited to the ability to calculate and / or re-rate consumer bills
-Mastery and comprehension of client’s quality standards
-The ability to transition between program call types, Inbound/Outbound, as needed.
-High attention to detail
-Ability to overlap skills

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Urgent hiring! Customer Service Associates – Makati (L)

REQUIREMENTS

-At least completed 2 years of college preferably a Computer related course
-Excellent communication skills in English
-Basic computer operations knowledge
-An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
-An ability to deliver information at customer’s knowledge level in an understandable manner
-An ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Strong interpersonal skills and ability to think independently and follow through effectively
-Dependability, keen on details and has strong customer service orientation

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Quality Evaluator – Quezon city (K17)

REQUIREMENTS

-Minimum of a college degree in business administration, economics or a related field
-Minimum of three (3) years of work experience with a minimum of eighteen (18) months of call center online experience
-Minimum of 1 year QA experience in a voice program
-Excellent verbal communication (clear, crisp speech, good command of English Language)
-Good keyboard typing / PC skills (at least 40 wpm)
-Excellent judgment and decision making skills
-Mathematics skills, including but not limited to the ability to calculate and / or re-rate consumer bills
-Mastery and comprehension of client’s quality standards
-The ability to transition between program call types, Inbound/Outbound, as needed.
-High attention to detail
-Ability to overlap skills

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Urgent hiring! Customer Service Associates – Makati (T)

REQUIREMENTS

-At least completed 2 years of college preferably a Computer related course
-Excellent communication skills in English
-Basic computer operations knowledge
-An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
-An ability to deliver information at customer’s knowledge level in an understandable manner
-An ability to apply a logical problem solving approach to resolving customer problems and inquiries
-Strong interpersonal skills and ability to think independently and follow through effectively
-Dependability, keen on details and has strong customer service orientation

Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Hiring! Collection Associates for Sta.rosa, Earn as much as 25k Incentives (C)
(Sta. rosa, Laguna)

RESPONSIBILITIES:
STAND OUT AND BE PART OF CONVERGYS STA.ROSA!

REQUIREMENTS:

We are looking for candidates:

* Who at least completed 2 years of college
* Excellent communication skills in English
* We need candidates who are familiar with basic computer operations
* Has an ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* Has an ability to deliver information at customer’s knowledge level in an understandable manner
* Has an ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Has strong interpersonal skills and ability to think independently and follow through effectively
* We need candidates who are dependable, keen on details and have strong customer service orientation.
* We are looking for candidates amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Convergys Philippines Services Corporation
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

NON-VOICE Customer Service Associates-Quezon city
(Quezon City)

RESPONSIBILITIES:
A Customer Service Associate handles general customer inquiries like account status and product information through chat or email communication.

REQUIREMENTS:

We are looking for candidates who:

* Graduates of a 2-year vocational/Diploma/Short Course, Bachelor’ Degree
* Are familiar with basic computer operations
* Has technical and computer troubleshooting background
* Are good with writing and has English language proficiency
* Has above average typing skills especially the use of numeric keypad
* Are proficiency with various software applications such as Microsoft Word and Excel
* Are courteous with string customer service orientation
* Is conversant with good listening and responding skills
* Can multi-task
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available

Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter’s Parish)

TECHNICAL CUSTOMER SERVICE ASSOCIATES TO START ASAP (QUEZON CITY)
(Quezon City)

RESPONSIBILITIES:
STAND OUT AND WEAR YOUR DREAMS… IN STYLE!

A Technical Customer Service Associate handles troubleshooting of internet service related to connectivity/email/browsing concerns.

REQUIREMENTS:

* College graduate of any course. Computer related courses are preferred but not required.
* Completed at least 2 years of college or its equivalent
* Has a strong command of the English language
* Good communication skills
* Knowledgeable with various software applications such as MS Word and MS Excel
* Must be amenable to graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime
* Willing to start ASAP

Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter’s Parish)