Responsibilities:

Requirements:
At least completed 2 years of college
Excellent communication skills in English
Basic computer operations knowledge
Work experience in a call center for an average of 6 months is an ADVANTAGE
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation
FRESH GRADUATES ARE HIGHLY ENCOURAGED TO APPLY

Responsibilities:

Requirements:
At least completed 2 years of college
Excellent communication skills in English
Basic computer operations knowledge
Work experience in a call center for an average of 6 months is an ADVANTAGE
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation
FRESH GRADUATES ARE HIGHLY ENCOURAGED TO APPLY

Responsibilities:

Requirements:
We are looking for candidates with:
At least completed 2 years of college preferably a Computer related course
With at least 6 months call center experience in Technical Support
Excellent communication skills in English
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation

Responsibilities:

Requirements:
We are looking for candidates with:
At least completed 2 years of college preferably a Computer related course
Excellent communication skills in English
Basic computer operations knowledge
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation

Responsibilities:

Requirements:
We are looking for candidates with:
At least completed 2 years of college preferably a Computer related course
Excellent communication skills in English
Basic computer operations knowledge
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation

Responsibilities:

Requirements:
We are looking for candidates with:
A College Degree of any course
Work experience related to sales or credit cards
Above average communication skills in English
At least 6 months customer service and sales experience of any kind
Background in supporting financial services
Skills in cross-selling
Basic computer operations knowledge
Persuasiveness and a willingness to sell
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.

Responsibilities:

Requirements:
We are looking for candidates with:
At least completed 2 years of college preferably a Computer related course
Excellent communication skills in English
Basic computer operations knowledge
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation

Responsibilities:

Requirements:

Responsibilities:

Requirements:
We are looking for candidates with:
A College Degree of any course
Work experience related to sales or credit cards
Above average communication skills in English
At least 6 months customer service and sales experience of any kind
Background in supporting financial services
Skills in cross-selling
Basic computer operations knowledge
Persuasiveness and a willingness to sell
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Strong customer service orientation.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in UP Science, Quezon City

Responsibilities:

The pioneer team of Technical Support Experts functions as a front line service experts in handlingcustomer issues, provides troubleshooting guidelines and handle escalated customer concerns.
Requirements:

A college degree of any Computer or IT related course
Has familiarity and proficiency in computer operations and applications
Has excellent communication skills
Has strong customer service orientation
Has ability to identify problems/concerns
Has an extrovert personality that finds energy in being around people and their interest
Has a happy and fun disposition
Has passion in going beyond the needs of people
With previous technical support experience (advantage)

Responsibilities:

Requirements:

• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Alabang.
• Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel
• Prior learning experience in a contact center environment preferred; operational experience in handling Australian accounts is a plus
• Demonstrated ability to communicate effectively utilizing presentation, facilitation, verbal and written skills
• Demonstrated ability to manage and lead a team remotely
• Strong project management skills (time, people, projects)
• Ability to work a flexible schedule
• Applicants with Passport is a must, with willingness to travel in India or Australia
• Full-Time positions available

Responsibilities:

Requirements:

• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Alabang.
• Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel
• Prior learning experience in a contact center environment preferred; operational experience in handling Australian accounts is a plus
• Demonstrated ability to communicate effectively utilizing presentation, facilitation, verbal and written skills
• Demonstrated ability to manage and lead a team remotely
• Strong project management skills (time, people, projects)
• Ability to work a flexible schedule
• Applicants with Passport is a must, with willingness to travel in India or Australia
• Full-Time positions available

Responsibilities:

Requirements:

• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Alabang.
• Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel
• Prior learning experience in a contact center environment preferred; operational experience in handling Australian accounts is a plus
• Demonstrated ability to communicate effectively utilizing presentation, facilitation, verbal and written skills
• Demonstrated ability to manage and lead a team remotely
• Strong project management skills (time, people, projects)
• Ability to work a flexible schedule
• Applicants with Passport is a must, with willingness to travel in India or Australia
• Full-Time positions available

Requirements:

Responsibilities:
> Supervises various Human Resources activities, ensuring the quality of services provided.
> Formulates, recommends, and interprets personnel policies to meet the objectives of the company.
> Conducts continuing reviews of all personnel policies, programs, and practices to keep the company up-to-date on current practices and informed of new developments.
> Directs the preparation and maintenance of regular and special reports desired by management to assist in the attainment of corporate objectives.
> Ensures management practices comply with current policies and applicable state and federal regulations.
> Performs professional level recruiting and provides staff guidance by identifying new areas of sourcing candidates and reviewing and recommending courses of action for sourcing and recruiting high quality applicants.
> Serves as an employee relations resource, including counseling, performance problems, EAP assistance and advancement issues.
> Evaluates employment issues and ensures that they are handled in a professional and confidential manner.
> Supports the administration of benefits by ensuring that employee questions/problems are handled in a satisfactory manner.
> Oversees the processing of employee changes by ensuring all paperwork is signed off, documented and submitted for processing.
> Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

Requirements:
> Five to six years SOLID Human Resources experience either in the BPO industry or simnilar environment.
> Willing to adapt to BPO shifts and environment based on business needs.
> Demonstrated knowledge and understanding of human resources laws, processes and procedures relating to staffing, employee relations, and payroll.
> Strong interpersonal and communication skills.
> Proficiency in developing written policies and communications.
> Demonstrated ability to seek out and suggest alternate procedures to meet objectives and strict deadlines.
> Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel.
> Experience in managing functional groups.
> Attention to detail and excellent organizational skills are necessary.

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Operations Manager (Technical Account) Glorietta 5, Makati

Responsibilities:

Requirements:

• Minimum of at least 3 years of experience as an Operations Manager in a technical program, and/or cVIOP account, and/or Direct TV/ Dish network.
• Bachelor’s degree in related field with 3 to 6 years related experience.
• Open to lateral transfers and identified High Potential Senior Team Leaders
• Experience in managing functional groups in a contact center set-up
• Ability to act as a role model within the organization
• Computer literate
• High adaptability and flexibility in a fast paced, rapidly changing environment
• Excellent interpersonal, presentation, verbal and written communication skills
• Excellent ability to demonstrate innovation and good judgment
• Possess financial analysis and budgetary skills

Convergys Philippines Services Corporation

Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200

Start NOW! as a Multimedia Experts – Quezon City (218)
(Quezon City)

Responsibilities:

A Technical Support Expert from our ELITE TECHNOLOGY TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

Requirements:

We are looking for candidates with:

* At least completed 2 years of college preferably a Computer related course
* With at least 6 months call center experience in Technical Support
* Familiar with Internet Protocol Television (IPTV)
* Proficient in Consumer Voice over Internet Protocol (cVOIP)
* Knowleadgeable in High-Speed Internet Access (HSIA)
* Excellent communication skills in English
* An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
* An ability to deliver information at customer’s knowledge level in an understandable manner
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduates/Entry level applicants are encouraged to apply.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter’s Parish)

Convergys Corporation (NYSE: CVG) is a global leader in relationship management providing customer care, human resources, and billing services. We help our clients make smarter decisions about how to add value from their customer and employee relationships. We offer a “high-tech, human-touch” approach that combines skilled customer service representatives with advanced customer and information management technologies. This approach has made us a global leader for 25 years. Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. We have been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

Here in the Philippines, from a single contact center in Manila, which opened in 2003, Convergys now has fourteen contact center facilities in the Philippines, nine located throughout Metro Manila, one in Laguna, three in Cebu City, and one in Bacolod City. We employed approximately 15,000 Filipinos since we started operations and we are continuously looking for more talented people to join our growing family as we expand our business.

Convergys Philippines Services Corporation

Website:
http://www.convergysphilippines.multiply.com | NEWS
Company Address:
Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel:
5555-284
Industry:
Call Center / IT-Enabled Services / BPO

Programming/Analysis Associate
(National Capital Reg)

RESPONSIBILITIES:

* Provide production Support  to the Call Recording Platforms
* Participate in maintenances, items and enhancements of the platform
* Provide on-call product support as and when required
* Troubleshoot issues on recording platforms and providing updates to clients, external and internal
* Provide the root cause analysis and corrective action plan for the incidents in production
* Analyze issues of application system and supporting infrastructure issues and requirements
* Working on process improvements and working team’s initiatives
* Maintaining  SLAs/OLAs and  ensuring system availability
* Mentoring the new members and provide training

REQUIREMENTS:

* Bachelor’s degree in related field from a four-year college or university
* Should have good experience on Microsoft Windows servers
* Knowledge of HP/Dell Hardware is desirable
* Good knowledge on contact centers technologies and their workflow
* Exposure to any of the call recording platforms like NICE/Etalk/Witness is required
* Understanding of call routing and switching systems (for Telecom) is desirable
* Should have programming background, and should be able maintain existing monitoring scripts
* Excellent troubleshooting skills
* Ability to review Functional specifications and interpret Technical specifications
* Excellent communication skills and should be able to communicate with client and vendor
* Willing to work in rotation shifts and night shifts if required
* Basic project management skills is desirable
* Basic TCP/IP networking skills and Telephony is required

Convergys Philippines Services Corporation
Website: http://www.convergysphilippines.multiply.com
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Fashion & Customer Care Specialists (for pooling) – San Lazaro (T236)
(San Lazaro, Manila)
Responsibilities:

A Fashion & Customer Care Specialist handles product consultations by interested customers shopping online, online account management and sales/delivery inquiry;

This position is on a fixed employment term for four (4) months starting October 2010.

Requirements:

We are looking for candidates who:

* Are of legal working age
* Have completed at least 2 years college course;
* Have at least 3 months inbound or outbound sales call center experience (local or international)
* Has passion for FASHION, knows the latest trends and techonology innovations
* Are very familiar with fashion terminologies & are capable of highlighting the best features of a product based on seasonality and occasion
* are good listeners
* can identify the needs of the customers and match it with the availability of goods and services;
* can communicate excellently in English;
* with basic computer knowledge;
* are versatile,

Visit out Recruitment Office located at: 7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila

Online Payments Specialists for PayPal – San Lazaro (T237)
(San Lazaro, Manila)
Responsibilities:

An Online Payments Specialists for PAYPAL handle calls regarding customers account inquiries, payments issues and account upgrades. They also welcomes new PayPal customers, provide a walk-through on PayPal Customer benefits and accommodates financial questions about account limits, transactions and issues on fraud.

Requirements:
We are looking for candidates with:

* A College Degree of any course
* Work experience related online retail payments or e-commerce
* Basic computer operations knowledge
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Required language(s): English
* An attention to detail
* An ability to deliver information at customer’s knowledge level in an understandable manner
* An ability to handle irate customer situations effectively and empathize with them with a courteous voice tone
* An ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to provide the best customer service experience

Applicants must be willing to work in San Lazaro,Manila.
Applicants must be willing to work on graveyard shifts, shifting/rotation of schedules, working on holidays, working on weekends and rendering overtime.
Applicants should be Filipino citizens or hold relevant residence status.

Visit out Recruitment Office located at: 7F Vertex One building, IT Park San Lazaro Tourism & Business Park, Yuseco corner Felix Huertas streeet, San Lazaro Tayuman , Manila

Retail Service Experts – Quezon City (V222)
(Quezon City)
Responsibilities:

A Retail Service Expert handles product consultations by interested customers shopping online, online account management and sales/delivery inquiry.

Requirements:

We are looking for candidates who:

* Are of legal working age
* Have completed at least 2 years college course;
* Have at least 3 months inbound or outbound sales call center experience (local or international)
* Has passion for FASHION, knows the latest trends and techonology innovations
* Are very familiar with fashion terminologies & are capable of highlighting the best features of a product based on seasonality and occasion
* are good listeners
* can identify the needs of the customers and match it with the availability of goods and services;
* can communicate excellently in English;
* with basic computer knowledge;
* are versatile,

Visit our Recruitment Office located at: LG/F Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter’s Parish)

Reports Assistant – Makati
(National Capital Reg – Glorietta 5, Makati City)
Responsibilities:

* Assist in coordinating the implementation of the reporting process (e.g. determine data collection tools, establish data collection and distribution process, etc.)
* Develop new reports, graphs from existing reports and trending data and Prepare various reports, i.e., scorecards and data collection
* Communicate with and take direction from Project Managers and Operations Unit Heads to understand client and operational report needs
* Distribute reports to internal clients and set-up monthly reports that can be sent to the Client, if desired
* Maintain existing reports which includes monthly and year-to-date summaries

Requirements:

* Bachelor’s degree in related field or 2 to 4 years related work experience
* Understanding of the call center business and proficiency in computer systems including IEX, OCM, CMS
* Must be proficient in Advanced MS Office skills (MS Excel and MS Access), Beginner SQL query knowledge and Database fundamentals
* Able to plan, organize, schedule work flow and process a high volume of detailed work to meet project deadlines
* Of high initiative, with the ability to recognize trends and/or inconsistencies
* Can communicate professionally and effectively with all levels of management

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company