200 Phone Support CSRs (TO START ASAP)
(National Capital Reg – Makati City)

Requirements:
Customer Care Associates for Inbound Customer Service (Phone Support for a Health Care Account)

* Candidates must at least have an Associate or Bachelors Degree in any field or reached 2nd year college.
* At least 1-4 years Call Center experience (with background in Inbound Sales/Upselling, Phone Support and Email Support) is required.
* Computer savvy
* Good customer service skills and sales background
* Candidates must have excellent English (both written and spoken) communication skills.
* Must be a team player, people oriented and flexible.
* Must be willing to work on shifting schedules.
* 200 vacancies for Phone Support
* Available to start ASAP

Do you have what it takes to be a leader? JOIN ContactCenter.com and be part of our Team! Interested applicants may apply via Jobstreet.com or send your resume at jobs@contactcenter.com. We process walk-in candidates Mondays – Fridays, 9:00 AM – 4:00 PM

ContactCenter.Com Office: 117 Tordesillas Street, Merchant’s Bank Centre Salcedo Village, Makati City
Phone: +63 2 4684640
Telefax: +63 2 8927582
Mobile: +63 917 9800913 | +63 928 2428527
Email: jobs@contactcenter.com
Website: www.contactcenter.com

Call Center Operations Manager
(National Capital Reg – Makati City)

Responsibilities:

* Responsible for people development and alignment of goals to meet client objectives.
* Responsible for meeting service level requirements like attendance, adherence, and compliance.
* Responsible for managing the performance of team leaders and customer care associates providing analysis, coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary.
* Responsible for metric management of specific metrics as required by the client or by the company to meet program goals and objectives.
* Responsible for managing team meetings and participating in operations leadership meetings
* Responsible for communicating to team leads and customer care associates any new requirements, changes, updates on all support related information as well as company information
* Responsible for assisting in resolving conflict, issues related to people concerns
* Manage performance on all programs to meet and exceed all client and company expectations. Ensure Key Performance Indicators (KPIs) are achieved.
* Responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
* Manage information flow between Client Services, Account Management, Operations, Quality Assurance, Training, Payroll, etc. to ensure all client and company goals are attained
* Works with the client to develop, update, and / or modify policies and procedures.
* Provides Upper Management with status reports detailing major work accomplishments, operations-related issues and risks, and upcoming activities
* Oversees the conduct of the whole operations in order to ensure that all divisions are in synergy and aligned.

Requirements:

* Candidate must possess at least a Bachelor’s / College Degree or Post Graduate Diploma / Master’s Degree in any field.
* Must have at least 1-2 years experience in the same capacity.
* Must have a strong background in Customer Service, Sales and Account Management.
* Strong client-facing skills.
* Must have exemplary leadership skills, high integrity, excellent people management skills, has a pleasing personality and has demonstrated the ability to motivate individuals to exceed performance.
* Must have excellent listening, written and spoken English communication skills
* Proven communication and diplomacy skills to work cross-functionally to influence others, drive results / change, and implement projects / processes.
* Strong analytical and quantitative capabilities to assess and drive process improvement.
* Detail-oriented
* Experience in team interactions and facilitation
* Strong organizational skills and an ability to multi-task
* Must be flexible and able to adapt to different situations
* Applicants must be willing to work in Makati City.
* Managerial level specializing in handling multiple Customer Service and Sales campaigns.
* Available to start ASAP

Do you have what it takes to be a leader? JOIN ContactCenter.com and be part of our Team!

Interested applicants may apply via Jobstreet.com or send your resume at jobs@contactcenter.com. We process walk-in candidates Mondays – Fridays, 9:00 AM – 4:00 PM

ContactCenter.Com Office: 117 Tordesillas Street, Merchant’s Bank Centre Salcedo Village, Makati City
Phone: +63 2 4684640
Telefax: +63 2 8927582
Mobile: +63 917 9800913 | +63 928 2428527
Email: jobs@contactcenter.com
Website: www.contactcenter.com

ContactCenter.com
6th Floor Merchant Bank Bldg. Tordesillas St. cor. H.V. Dela Costa Salcedo St. Salcedo Village Makati.