Description:
Concentrix Technologies is looking for individuals who are qualified for the position of Senior Operations Manager. Successfuly applicants for Senior Operations Manager will have a great career in Concentrix Technologies.

Responsibilities:
To oversee the efficient and effective contact center operations by ensuring that designated program and other call center campaigns meet the Service Level Agreement (SLA) with the client in order to achieve the Companys operational & revenue targets.
Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
Provide directions to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements and achievement of program/division/organizational goals.
Ensure compliance to Standard Operating Procedures to optimize manpower and system capacity.
Initiate continual improvement in Contact Center Operations in order to exceed customer expectations.
Requirements:
Candidate must possess at least a Bachelor’s/College Degree in any field.
Must have handled at least 300 FTEs.
Ten years (10) of progressively responsible experience in a technical support environment and other related fields, 3 years of which in a senior managerial capacity
1 Full-Time positions available.

Responsibilities:

• To supervise a team of Quality Assurance Specialists. Responsible for general coordination (internal and external); scheduling of QA activities; orientation; and coaching to ensure that quality and efficiency standards are met and customer satisfaction is achieved. Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of the performance of agents and cascades the information to all parties concerned.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree preferably in Industrial and Management Engineering or related discipline
• At least 3 year(s) of working experience in Quality Assurance or running a Quality Management program, one year of which in a call center operation
• Knowledge of quality control tools, quality systems and industry best practices
• Excellent communication and inter-personal relationship skills
• Work schedule is shifting, including graveyard shifts, and working during holidays, weekends or overtime may be required

Responsibilities:

• To supervise a team of Quality Assurance Specialists. Responsible for general coordination (internal and external); scheduling of QA activities; orientation; and coaching to ensure that quality and efficiency standards are met and customer satisfaction is achieved. Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of the performance of agents and cascades the information to all parties concerned.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree preferably in Industrial and Management Engineering or related discipline
• At least 3 year(s) of working experience in Quality Assurance or running a Quality Management program, one year of which in a call center operation
• Knowledge of quality control tools, quality systems and industry best practices
• Excellent communication and inter-personal relationship skills
• Work schedule is shifting, including graveyard shifts, and working during holidays, weekends or overtime may be required

Visit us at G/F eCommerce Plaza Bldg. Eastwood City Libis Quezon City or
call us at 423-8715

Responsibilities:

• To supervise a team of Quality Assurance Specialists. Responsible for general coordination (internal and external); scheduling of QA activities; orientation; and coaching to ensure that quality and efficiency standards are met and customer satisfaction is achieved. Conducts researches, studies and data analysis in order to conceptualize proposals for improving the quality of the performance of agents and cascades the information to all parties concerned.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree preferably in Industrial and Management Engineering or related discipline
• At least 3 year(s) of working experience in Quality Assurance or running a Quality Management program, one year of which in a call center operation
• Knowledge of quality control tools, quality systems and industry best practices
• Excellent communication and inter-personal relationship skills
• Work schedule is shifting, including graveyard shifts, and working during holidays, weekends or overtime may be required

Visit us at G/F eCommerce Plaza Bldg. Eastwood City Libis Quezon City or
call us at 423-8715

QA Specialist
(Northern Mindanao – Cagayan de Oro)

Responsibilities:

* To monitor and evaluate the quality of inbound telephone calls/chat/email; to document quality issues and performance measures for management review; and to provide information to assist in the feedback and formal education process of agents.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Mathematics, Applied Statistics or equivalent.
* Preferably 1-4 Yrs Experienced Employees specializing in Quality Assurance or equivalent.
* 1 Full-Time positions available.
* Willing to go on shifting schedule.

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

CREDIT/AR RECONCILIATION ANALYST
(National Capital Reg)

Responsibilities:

*Field and place telephone calls and emails to/from customers and sales representatives about orders, invoice issues, payment issues, account reconciliations, etc.
*Monitors account reconciliations, etc.
*Reconcile customer debits
*Interface with Off shore operations functions
*Monitor customer websites for related AR information
*Establish and maintain relationships with customer

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – Corporate Finance/Investment/Merchant Banking or equivalent.
* Ability to use a computer specifically Excel, Word and Outlook – Advanced User preferred
* Ability to follow established procedures and timeless
* Ability to reconcile accounts
* Minimum of 2-3 year of related receivable and business to business collections experience
* Full-Time positions available.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO

TECHNICAL SUPPORT AGENTS WITH PHP22,000 SIGNING BONUS!!!
(National Capital Reg – Quezon City)

Requirements:

* Excellent communication skills.
* With strong customer service orientation.
* Good typing skills.
* Applicants should be Filipino citizens or hold relevant residence status.

We prefer walk-in applicants!
Be regularized in 90 days!
5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday
9:00 am – 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE – 09273649066
SMART – 09194715065
SUN – 09238312891
www.concentrix.com

GIS SUPPORT ANALYST
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Others), Geographical Science, Geology/Geophysics or equivalent.
* Required skill(s): ESRI. GSI
* Preferred skill(s): ArcSDE geodatabase connections, geocoding, dynamic segmentation, geometric networks, subtypes, and domains
* Required language(s): English.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Has work experience in GIS, geography, computer science, information systems, engineering, environmental science, urban planning, or a related field;
* Strong grasp of the English language including grammar, punctuation, and consistency;
* Strong verbal English communication skills;
* Familiar with GIS and technical terms and has the ability to communicate technical information clearly and concisely;
* Strong analytical/problem solving skills;
* Good customer service skills;
* Has knowledge of Windows operating systems;
* Receive incoming customer requests either by e-mail or phone
* Provide first level support on basic operational usage of ArcGIS Desktop product
* Determine and request incident-specific information necessary to initiate the troubleshooting process.
* Advise/educate customers within procedural guidelines to ensure a complete solution to their support questions
* Escalate incidents when unable to determine a solution to the clients incident
* Document technical issues through incident tracking, knowledge base articles and submission of software defects/enhancement requests
* Determine or recommend software changes to programmers/software engineers
* Fully utilize and further develop problem solving skills, communication skills, creativity and knowledge of ESRI products
* Perform other duties as assigned
* Take ownership of incidents and follow through to resolution
* Consistently meet/exceed ESRI core performance goals and objectives.
* Installation and configuration support
* Software usage
* Customization support
* Software Defect/Enhancement reporting support.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO

Workforce Management Specialist
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:
To analyze call center trends including call volumes, call patterns, staff productivity, attrition rates and resource allocation so as to optimize manpower utilization in operations by placing its manpower in the right schedule based on weekly call trends and client’s forecasts.

* Forecasts call capacity daily by analyzing what factors affected productivity , e.g., absenteeism, attrition, system failure, human factors – call efficiency (AC)to serve as basis for call capacity per day vis-a-vis client requirements as forecasted by LinkSys.
* Forecasts scheduling/headcount/hiring needs by basing it on weekly call trends to meet client requirements and to provide them information on the company’s existing call capacity per week.

* Uses analysis results to forecast call arrival and build staffing and scheduling plans to meet operations goals and objectives
* Schedules agents based on call trends/forecast per shift (14 shifts per day) which is good for 2-3 moths by monitoring time/call arrival/trends daily; by looking at what day has the most calls and how long as basis for scheduling work and rest days to optimize manpower utilization.

* Addresses employee concerns regarding shift schedule revisions and changes by calling the attention of the Workforce Management Supervisor or by deciding whether the reason for swapping of schedule is valid or not.
* Submits daily and weekly reports regarding the absenteeism of agents by checking the Daily Time Record ( DTR ). Also submits a monthly report which is a compilation of the Daily and Weekly Absenteeism Reports in order to inform the headquarters and management of the performance of the Operations Group.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Mathematics, statistics or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Eastwood City,Libis,Quezon City.
* Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
* Full-Time positions available.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Product Support Representatives (Cagayan de Oro Site)
(Northern Mindanao – Cagayan de Oro City)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 200 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Visit us:

Concentrix Corporation-Cagayan de Oro Site
Block 2 Lot 3 Trade Street, Pueblo de Oro IT Park, Cagayan de Oro City

Contact us:

(088) 853-2200

Email:

recruitment_cdo@concentrix.com

Soft Skills Trainer (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro)

Responsibilities:

To conduct the Customer Relations Management , Accent Neutralization, and English Proficiency program.

Revise and make different essential call center training program module requirements.

Requirements:

-Candidate must possess at least a Bachelor’s/College Degree, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications or equivalent.

-Required language(s): English

-At least 1 year(s) of working experience in the related field is required for this position.

-Applicants must be willing to work in Cagayan de Oro.

-Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.

-Full-Time positions available.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

SALES REPRESENTATIVES WITH PHP22,000 SIGNING BONUS!!!
(National Capital Reg – Quezon City)

Responsibilities:

*Requirements:

* Excellent communication skills.
* Excellent telemarketing skills.
* With technical background.
* Familiarity with computer peripherals.
* With strong customer service orientation.
* Must have at least 6 months call center experience.
* Applicants should be Filipino citizens or hold relevant residence status.

We prefer walk-in applicants!
Be regularized in 90 days!
5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday
9:00 am – 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE – 09273649066
SMART – 09194715065
SUN – 09238312891
www.concentrix.com

COLLECTIONS ANALYST
(National Capital Reg – Quezon City)

Requirements:

* Excellent communication skills.
* With strong customer service orientation.
* Must have at least 6 months call center experience.
* Applicants should be Filipino citizens or hold relevant residence status.

We prefer walk-in applicants!
Be regularized in 90 days!
5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday
9:00 am – 4:00 pm
recruitment@concentrix.com
423-8700 local 8813
GLOBE – 09273649066
SMART – 09194715065
SUN – 09238312891
www.concentrix.com

Call Center Agents (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro)

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 300 Full-Time positions are available.

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com/

Senior Programmer (Eastwood City)
(National Capital Reg – Eastwood City, Libis, Quezon City)

Responsibilities:

*  Develop and maintain software applications to support specific needs of operations and support personnel so that calls made and reports submitted to customers are according to requirements.
* Coaches and assists programmers in building the software to meet operation deadlines and enhance staff competence.
* Conducts testing of software in preparation for its rollout to enhance its effectiveness and user- friendliness.
* Develops in- house production and backroom software based on the company’s requirements by following the software development cycle of clients both external and internal.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Art/ Design/ Creative Multimedia or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably 2-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Software Engineer/Programmer or equivalent.
* 2 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Visit us at our website at www.concentrix.com or call us at 423-8700 Loc. 8815.

CONCENTRIX
5th F Techno Plaza One Eastwood City Libis Quezon City 1600.
Website: http://www.link2support.com

Soft Skills Trainer (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro)

Responsibilities:
To conduct the Customer Relations Management , Accent Neutralization, and English Proficiency program.

Revise and make different essential call center training program module requirements.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Humanities/Liberal Arts, Linguistics/Languages, Mass Communications or equivalent.

* Required language(s): English

* At least 1 year(s) of working experience in the related field is required for this position.

* Applicants must be willing to work in Cagayan de Oro.

* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.

* Full-Time positions available.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Quality Assurance Manager
(Northern Mindanao – Cagayan de Oro City)

Responsibilities:
A. Functional/Technical

KRA: Quality Management Consciousness and Competencies

1. Designs and implements training programs to increase quality consciousness and equip management and employees with tools to improve quality of processes and products.

KRA: Quality Management Systems and Structures

1. Conducts studies on current systems and processes to identify areas of quality deficiency.

2. Designs and implements systems and operational processes to ensure quality throughout the organization.

3. Designs and implements programs to recognize and reward behaviors that manifest quality consciousness.

KRA: Call Center Performance Reports

1. Reviews all reports made by Quality Assurance staff for accuracy and forwards report to superiors for relevant action.

B. Managerial

Planning and Policy Making

1. Participates in strategic and operations planning sessions and help set development strategies for the organization.

2. Prepares operational budget to support mid and long term requirements of Quality Assurance.

Organizing and staffing

1. Hires qualified applicants to QA positions.

2. Recommends adequate staffing level of QA Unit to ensure that the quality
assurance function is effectively performed.
Leading

1. Conducts meetings with QA staff and takes actions on suggestions to promote team harmony and maintain member motivation and operational efficiency.

2. Orients new staff on work expectations and standards and the norms and culture of Concentrix to ensure smooth entry and socialization of the new member.

3. Conducts job coaching and/or recommends team members to training to prepare them for current and future job challenges.

4. Builds a motivating and rewarding psychological work environment by providing various forms of rewards and recognition to QA staff and ensures their continuous career growth.

5. Maintains cleanliness and orderliness of the department’s working environment through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment.

Monitoring and Performance Management

1. Maintains an efficient performance management system by setting performance objectives with team members, monitoring performance, conducting performance reviews and implementing actions to correct performance problems or sustain good performance.

2. Holds feedback calibration sessions with individual team members or the whole team, on a daily basis and discuss individual and team learning and possible areas for improvement in the operation.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Cagayan de Oro City.
* Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
* Excellent in Oral and Written skills in English
* Full-Time positions available.

Visit Us:

Concentrix Corporation
Cagayan de Oro Site

Block 2 Lot 3 Trade Street, Pueblo de Oro IT Park, Cagayan de Oro City

Contact Us:

Telephone Number: (088) 853-2213
Email: recruitment_cdo@concentrix.com
Website: www.concentrix.com

Junior Programmers (Cagayan de Oro)
(Northern Mindanao – Cagayan de Oro City)

Responsibilities:

* Develop and maintain software applications to support specific needs of operations and support personnel so that calls made and reports submitted to customers are according to requirements.

* Coaches and assists programmers in building the software to meet operation deadlines and enhance staff competence.

* Conducts testing of software in preparation for its rollout to enhance its effectiveness and user- friendliness.

* Develops in- house production and backroom software based on the company’s requirements by following the software development cycle of clients both external and internal.

Requirements:

* Candidate must possess at least a Bachelor’s/ College Degree in Computer Science/ Information Technology, Art/ Design/ Creative Multimedia or equivalent.

* At least 1 year of working experience in the related field is required for this position.

* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Software Engineer/Programmer or equivalent.

* 2 Full-Time positions available.

* Applicants should be Filipino citizens or hold relevant residence status.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Accounting Assistant
(National Capital Reg)

Responsibilities:
To provide the needed support in preparing financial reports, processing of payments and documenting finances in preparation for year-end auditing in conformity with corporate policies and generally accepted accounting principles to provide accurate information on all business transactions and events relating to collections in the company.

* Process payments of all financial obligations of the Company based on approved documents.

* Processes payments to suppliers, contractors and monthly bills by obtaining the original bill, reviewing the amount and upon the approval of the Administrative Manager, prepares the payment voucher which is submitted to the Accounting Manager for review.
* Maintains basic accounting and subsidiary records, and prepares periodic financial statements and other related accounting reports as may be required by the holding company.

* Checks the accuracy, validity and appropriateness of income and expenditure transactions.
* Prepares the company’s monthly financial statements such as Check Disbursement Log, Summary of Telegraphic Transfers, Expense Schedule and General Journals that contain the details regarding the company’s financial status.

* Prepares the reconciliation of subsidiary ledger balances with control accounts.
* Attends unit meeting and meeting with Department Head to get updates, information, and feedback on unit’s performance and on other work related matters.

* Maintains cleanliness and orderliness of personal and project team work station through good housekeeping practices to ensure a safe, orderly, and comfortable physical work environment.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – Audit/Taxation or equivalent.
* Full-Time positions available.

Synnex-Concentrix Corporation
Website: http://www.link2support.com/
Company Address: 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
Fax: 423-4373
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

COLLECTIONS ANALYST
(National Capital Reg – Quezon City)

Requirements:

* Excellent communication skills.
* With strong customer service orientation.
* Must have at least 6 months call center experience.
* Applicants should be Filipino citizens or hold relevant residence status.

You are invited to our

EXCLUSIVE JOB FAIR:
GLORIA JEAN’S COFFEE SHOP
Araneta Center, Cubao, Q.C.
May 31-June 1, 2010 / Monday-Tuesday / 08:00AM-04:00PM
June 2, 2010 / Wednesday / 12:00NN-04:00PM

We prefer walk-in applicants! Be regularized in 90 days! 5/F TechnoPlaza One Bldg., Orchard Road, Eastwood City Cyberpark, 118 E. Rodriguez Jr. Ave., Libis, Quezon City Monday to Friday 9:00 am – 4:00 pm recruitment@concentrix.com 423-8700 local 8813 GLOBE – 09273649066 SMART – 09194715065 SUN – 09238312891 www.concentrix.com