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Archive for the ‘Company Confidential’ Category


Telephone Receiver and Operators

Dec 20, 2011 Author: admin | Filed under: Company Confidential

Requirements:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Fresh graduates/Entry level applicants are encouraged to apply.
100 Full-Time positions available.
Must be at least 18 years old
With good communication skills
Willing to start asap

Customer Service Associates – Ortigas

Dec 5, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives
Requirements:

Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Customer Service Representative

Dec 5, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Dealing with all calls politely, courteously, professionally & assertively
Understanding the customers needs through effective listening and questionings skills
Matching customers’ needs to Clients’ products and services
Using negotiation and influencing skills to overcome objections and gain the customers’ buy-in
Communicating relevant information to internal and external customers and sharing learning with colleagues
Adhering to agreed processes, meeting required work standards, targets and objectives
Requirements:

Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
At least 18 years old and above
Should be able to communicate in English
Excellent customer service skills
Positive, driven, and should be a team-player
Passionate, energetic and enthusiastic

Call Center Agent

Nov 23, 2011 Author: admin | Filed under: Company Confidential

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
Average to Excellent communicaiton skills
Has basic knowledge with computer operations and internet connections
With Call Center, Sales or Banking experience is an ADVANTAGE
Required language(s): English
Applicants must be willing to start ASAP
Applicants must be willing to work in Cebu City.
Fresh graduates/Entry level applicants are welcome to APPLY.

Call Center Agent

Nov 23, 2011 Author: admin | Filed under: Company Confidential

Requirements:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, any field.
Average to Excellent communicaiton skills
Has basic knowledge with computer operations and internet connections
With Call Center, Sales or Banking experience is an ADVANTAGE
Required language(s): English
Applicants must be willing to start ASAP
Applicants must be willing to work in Cebu City.
Fresh graduates/Entry level applicants are welcome to APPLY.

Call Center Operations Manager

Oct 4, 2011 Author: ninja | Filed under: Company Confidential

Job Description

Responsibilities

Manage day-to-day call center operations, including, but not limited to:

  • Providing leadership and guidance to all call center staff members
  • Supervision of all management and support staff within the call center inbound and outbound teams as well as serving as the main point of contact for various vendors
  • Ensuring that company sales, quality and performance goals are met and exceeded
  • Consistently monitoring the operational efficiency and productivity of the call center
  • Proactively identifying obstacles that hinder performance goals and developing strategies to overcome them
  • Implement directives from Vinyl Interactive Call Center Manager efficiently
  • Recognizing potential growth opportunities within the call center
  • Generating and analyzing performance reports regularly to ensure call center profitability
  • Constant communication with the Vinyl Call Center Manager as well as call center staff
  • Recognizing call center staffing requirements and coordinating with appropriate department to fulfill these needs
  • Conducting performance reviews of management and support staff
  • Motivating, coaching and training the call center staff and consistently looking for ways to improve employees’ overall work attitude

Requirements

 

In order to succeed in this position, the Call Center Operations Manager must:

  • Possess at least a Bachelor’s/College Degree in any field
  • Have at least 5 years working experience in the call center industry
  • Have call center/BPO management experience, preferably in outbound lead generation
  • Possess strong leadership and management capabilities and be able to make timely business decisions
  • Take ownership of the call center and its account/s and be willing to be involved in anything that impacts performance
  • Work independently with minimal supervision and direction; demonstrate personal drive and a sense of urgency
  • Have intermediate understanding of dialers and the call center inbound and outbound processes
  • Possess strong interpersonal skills, excellent problem-solving and negotiation skills
  • Have excellent communication and mediation skills
  • Be able to work Pacific business hours (Manila nights), following US holidays, and have no attendance issues
  • Possess strong computer skills, especially in Microsoft Excel

 

Call Center Relationship Manager

Oct 4, 2011 Author: ninja | Filed under: Company Confidential

Job Description

Responsibilities

  • Manage and coordinate all of the Company’s call center outsource vendors and serve as the daily point-of-contact for all of the Company’s call center ef
  • Serve as a liaison between the Company’s Marketing Team and all of the Company’s call centers
  • Provide high level leadership and guidance to all the Company’s call centers
  • Monitor each call center’s profitability and quality and ensure that they consistently meet performance goals and compliance guidelines
  • Work with the Company’s Marketing Team and the call centers in analyzing reports regularly to ensure superior call center sales and quality performance
  • Consistently develop strategies to address current call center issues as well as any anticipated call center issues
  • Conduct monthly business reviews and maintain monthly call center score cards to assess call center performance
  • Manage the Company’s Internal Quality Assurance Team
  • Integrate feedback from QAT, call center input, and own analysis into the Company’s call center scripts
  • Recognize and cultivate growth opportunities within the Company’s call centers
  • Maintain a professional and healthy relationship with all of the call centers
  • Handle call center invoices and work with the Company’s billing department in processing payment

 

Requirements

 

In order to succeed in this position, the Call Center Relationship Manager must:

  • Possess at least a Bachelor’s/College Degree in any field
  • Have at least 5 years working experience in the call center industry
  • Have call center/BPO management experience, preferably in outbound lead generation
  • Possess strong leadership and management capabilities and be able to make timely business decisions
  • Have deep understanding of dialers and the call center inbound and outbound processes
  • Have an analytical background and have the ability to work comfortably with databases and large data sets
  • Have a sense of ownership and accountability of call centers’ performance
  • Work independently with minimal supervision and direction; demonstrate personal drive and a sense of urgency
  • Profit-oriented and values customer service
  • Possess strong interpersonal skills, excellent problem solving and negotiation skills
  • Have excellent communication and mediation skills
  • Be able to work Pacific business hours (Manila nights), following US holidays, and have no attendance issues
  • Possess strong computer skills, especially in the Microsoft Office Suite

 

Web/Graphic Designer

Oct 2, 2011 Author: ninja | Filed under: Company Confidential

Job Description:

The most qualified candidate will be creating websites, landing pages, emails, and banner ads, based on product specification documents which typically contain nothing more than simple wireframes, and text descriptions.  Candidates should have a strong understanding of established web design and online marketing principles and best practices. Candidates must be conscientious of product goals, while maintaining the flexibility to code within the framework of internal design specifications.

The ideal candidate will also possess the ability to communicate clearly, accept criticism, adapt to any given situation, and always be open to learning.

An excellent design sense is crucial to this role, even more so than related work experience. Recent graduates are encouraged to apply.

Candidates will be asked to complete a short test project as part of the application process. Please also submit samples or a link to your portfolio.

Requirements:

BA in Graphic design or related field

At least 1 year experience in a similar role, No-experience recent grads with strong portfolios/samples will still be considered

Expert-level proficiency in Photoshop and Illustrator

Expert-level proficiency in Flash preferred

Coursework or experience in UI and/or UX is a plus

Strong understanding of online and email marketing principles

Basic understanding of HTML and CSS principles, standards, and best practices

 

Web Developer

Oct 2, 2011 Author: ninja | Filed under: Company Confidential

Job Description:

The most qualified candidate will be able to translate photoshop mockups provided by a designer into working D/XHTML, CSS, Javascript (where necessary), and combine clean, documented, standards-compliant code into our existing properties. The role will entail coding unique websites, landing pages, and emails built for servers running PHP, Smarty, and XML, and should have an basic understanding of how those languages work. Candidates should have a strong understanding of established web-standards, particularly cross-browser compatibility issues and known fixes. Candidates should have the flexibility to code within the framework of internal technical requirements as well as our proprietary web server platform.

The ideal candidate will also possess the ability to communicate clearly, accept criticism, adapt to any given situation, and always be open to learning.

Candidates will be asked to complete a short test project as part of the application process. Please also submit samples or a link to your portfolio if applicable.

 

Requirements:

At least 2 years of experience in a similar role

BS in computer science or related field

Expert knowledge of HTML and CSS required

Working knowledge of Javascript preferred

Familiarity with XML and Smarty preferred, but not essential

Strong understanding of web-standards, and web and email marketing best practices

Strong sense of quality control, particularly for cross-browser compatibility

 

Required Proficiencies:

Advanced Photoshop skills required

IE7, IE8, Safari, Chrome, Firefox 3 & 4, (you must be able to test on each)

Send your resume to: vicreativejobs@yahoo.com

 

Call Center Agents Mandaluyong Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Mandaluyong Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Makati Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Makati Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Libis Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Libis Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Laguna Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Laguna Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Cavite Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Cavite Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

Call Center Agents Rizal Residents

Sep 26, 2011 Author: admin | Filed under: Company Confidential

Responsibilities:

Be assigned to a specific customer base (consumer or small to medium-sized business) and product (hardware/software, workstation, server/networking)

Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging.

Work in a friendly, fast-paced environment where personal initiative is rewarded.

Become an expert in the product that you support or sell, learn valuable technical knowledge, problem solving skills, and state-of-the-art contact center tools.
Requirements:

Candidate must possess at least a Bachelor’s/College Degree in any field.

Fresh graduates/Entry level applicants are encouraged to apply.

Applicants should be Filipino citizens or hold relevant residence status.

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