Service Desk Analyst – L1
(National Capital Reg – Taguig City)

Responsibilities:

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1. Receiving end user calls

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2. Provide first level resolutions
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3. Ticket creation/Categorization / Prioritization
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4. Ticket escalation to respective Support Group
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5. Incident resolution and recovery
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6. Ticket Closure.

Requirements:

Skills

* Troubleshooting Windows 2007 (Mandatory)
* Exposure & Knowledge on Office 2010 (Mandatory)
* Knowledge/exposure on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc
* Good communication skills and customer management experience
* Work experience having supported Global customers on Technical issues.
* Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
* Willing to work in 24×7 environment
* Troubleshooting skills on desktop issues
* Troubleshooting skills on VPN connectivity, dial up , wireless routers
* Knowledge on active directory, domain controllers etc
* Exposure to password reset tools
* Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment.
* Minimum 2ys Call taking experience.

Qualifications

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Taguig City.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* 80 Full-Time positions available.

Walk-in Venue: Cognizant Technology Solutions Philippines Inc, 5th Floor 8/10 Upper McKinley Building, McKinley Hill, Fort Bonifacio, Taguig City, Philippines – 1634

Cognizant Technology Solutions Inc
Cognizant Technology Solutions Philippines Inc, 5th Floor 8/10 Upper McKinley Building, McKinley Hil.

Technical Lead for IT Infrastructure
(National Capital Reg – Taguig City)

Responsibilities:
1. First point of contact for technical escalation.
2. Take ownership of Major Incidents
3. Technical Training, coaching and mentoring of Team members
4. Knowledge creation and maintenance
-   Ticket/ Email Audits
5. Review random tickets against the ticket quality audit parameters and provide feedback.
6. Facilitate Technical refresher workshops.
-   Voice Call Auditor
7. Live barging and listening to analysts’ calls and fill in call audit sheet accordingly.
8. Provide feedback.
9. Facilitate refresher communication workshops.

Requirements:

Skills
1. Knowledge on ticketing tools like Remedy, Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc

2. Good communication skills and customer management experience
3. Work experience with clients outside India or in onsite roles.
4. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
5. Willing to work in 24×7 environment
6. Handling High Severity Cases Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
7. Good Analytical, coordination and communication and technical skills are essential.
8. Prior experience in leading an IT Help Desk project with the team size of 5 – 10 team members.
9. Familiarity of ITIL and six sigma process.
10. L2 expertise in handling exchange (Outlook)/Lotus Notes environment
11. L2 expertise in Trouble shooting and configuring Desktops & MS OS
12. Remote access , VPN, Wireless routers, Cable modem
13. L2 expertise in Windows active directory, domain administration, Microsoft exchange
14. L2 expertise in Lotus Notes/ Microsoft exchange
15. L2 expertise in Shrink wrapped products like Microsoft office, MS Project, Visio, Outlook

Qualifications

1. Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
2. At least 3 year(s) of working experience in the related field is required for this position.
3. Applicants must be willing to work in Taguig City.
4. Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer – Hardware or equivalent.
5. 8 Full-Time positions available.

Walk-in Venue:
Cognizant Technology Solutions Philippines Inc
One World Square Building, Unit A, Mckinley Hill, Fort Bonifacio, Taguig City, Philippines – 1634

Process Associate
(National Capital Reg – Taguig City)

Responsibilities:
Qualifications:

* Minimum of 2 years of college
* Excellent verbal communication (English)
* Willingness to work in night shifts and weekends
* Fresh graduates are preferred

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Applicants must be willing to work in Taguig City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 26 Full-Time positions available.

Walk-in Venue:
Cognizant Technology Solutions Philippines Inc
2/F, One World Square Building, Unit A, Mckinley Hill, Fort Bonifacio, Taguig City
(Lobby entrance beside Starbucks)