Customer Solutions Officer – US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* All candidates must be willing to start ASAP.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Schedule and Forecasting Officer
(National Capital Reg)

Responsibilities:

* Provide appropriate new hire schedules which will maximize schedule efficiency & coverage while meeting service level requirements.
* Identify periodic schedule changes necessary to maintain performance expectations.
* Analyze current schedules & seek opportunities within scheduling to create new processes which will improve efficiency, coverage & employee satisfaction.
* Develop short-term volume forecasts & determine FTE requirements.
* Provide accurate volume operational forecast based on monthly, weekly, daily & half hourly intervals.
* Actively participate in daily meetings with country counterpart to review matrices from current to six weeks forward to ensure appropriate events are scheduled & each interval has correct staffing to meet service level & occupancy targets.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree.
* At least 1 year experience in workforce management particularly in forecasting & scheduling.
* Proficient in all Microsoft products to develop data capture.
* Has proven ability to produce complex reports pulling data from a multitude sources.
* Candidate should have good decision making, problem solving & human relations skills.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time position available.

Interview invitations and status updates may be sent via email so please check your email regularly.
CITI BUSINESS PROCESS SOLUTIONS PTE. LTD. 23rd floor, PBCom Tower Ayala Avenue corner Rufino St. Makati City National Capital Reg Telephone: 858-6026, 858-6120, 858-6121, 858-6028 Fax: 858-6161

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* Applicants must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Solutions Officer – US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* All candidates must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower Ayala Avenue corner Rufino St.
Makati City National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Solutions Officer – US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* All candidates must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Solutions Officer - US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* All candidates must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* Applicants must be willing to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161
Email address: goplaces.cbps@citi.com

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161

Customer Solutions Officers (Australian Account – Day shift)
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication skills
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Background in Finance is definitely a PLUS factor.
* Applicants must be very analytical and good in multi-tasking.
* BPO/Call center experience is preferred but not required.
* Should be amenable to the following: shifting schedules, working on holidays or weekends, rendering overtime when needed.
* Must have good credit standings with any bank.
* Fresh graduates and applicants with no call center experience are also encouraged to apply.
* We pay PREMIUM for applicants with call center experience.
* INCENTIVES will be given to top performers of the account.
* Should be amenable to start by January 2010.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161

Customer Solutions Officer – US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* We pay PREMIUM for applicants with call center experience.
* Should be amenable to start ASAP.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161

Customer Solutions Officer – US Cards Account
(National Capital Reg – Makati City)

Requirements:

* Completed at least 3rd year College level PLUS any work experience.
* Above Average to Excellent English Communication Skills.
* CSAT experience in a BPO/Call center setting is very much preferred.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* We pay PREMIUM for applicants with call center experience.
* Should be amenable to start ASAP.

THEY OFFER SIGNING BONUS FOR SELECTED PROGRAMS.

Interview invitations and status updates may be sent via email so please check your email regularly.

CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 858-6000, 858-6122, 858-6029
Fax: 858-6161