Compliance Analyst
(National Capital Reg)

Responsibilities:

Job Title: Compliance Officer
Department: Operations
Reports to: Site Operations Manager
Supervises: N/A

Description: The Compliance Officer will be responsible for overall Process Documentation and Audit of implemented processes in the site. The role will require the employee to:

• Maintain full-time participation and intervention on all initiated revisions of processes that relate to Human Resources, Operations, Training and Quality.
• Conduct regular Process Audits to ensure consistent and accurate compliance to all implemented processes.

General Duties and Responsibilities:

 Create / maintain process maps (i.e., Visio documents of table structures/definition/mapping)
 Consistent and regular communication with respective and applicable Project Team members and individuals affecting process documentation and implementation
 Works with each Site’s Quality & Reports Analyst on process improvement and analysis
 Conducts monthly and annual process audits on all implemented processes and identify gaps and inconsistencies
 Assesses and maintain current and research new and proposed call center and BPO policies and processes for continuous development
 Communicates all policy and process changes to all levels of the site organization
 Delivers monthly management report based on audits that have been conducted
 Maintains a master list for all Human Resources, Training, Quality, and Operations documents/forms
 Maintain company Org Chart and all Job charts and standards
 Responds to and/implement all suggestions received through suggestion box.
 Creation of high-level folder storage to sustain for operational information related to campaign walkthroughs and procedures.

Knowledge, Skills, Abilities, and Competencies

 Highly knowledgeable on MS Visio, MS Project and MS Excel
 Understands concept of Process Documentation and Process Audit
 Demonstrates adept understanding of Project Planning / Project Management
 Proven ability to manage reporting and analysis
 To be flexible in the face of change, as the quality department will frequently modify procedure to meet constant demands of the client and arvato.
 Demonstrates a strong work ethic and is committed to seeing tasks through to completion.
 Demonstrates confidence and maintains professionalism in both verbal and written communication with all levels within and external to the organization.
 Committed to meeting the needs of the wider organization, through accepting that organizational change is positive and ongoing.
 Ability to work in a fast-paced environment and ability to multi-task
 Must able to work independently, and possess good organization and communication skills

Education/Experience/Requirements:

 Minimum 1 year Call Center experience
 Knowledge and actual work on process documentation and process mapping for organizations
 Applicant must be able to provide a portfolio of work (sample documentation)

Physical Requirements:

While performing the duties of this job the employee requires:

 Mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination.
 Regular use of office equipment such as multi-line telephone systems, fax machine, copy machine, calculator.
 Regular use of a computer for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees.
* 1 Full-Time position available.

Arvato Digital Services Philippines Inc.
5th Floor e-commerce Plaza, 1 Garden Road Eastwood City, Libis Quezon City 1100.
Website: http://www.arvatodigitalservices.com/

Customer Service Representative
(National Capital Reg – Eastwood City Libis Q.C.)

Responsibilities:
Requires the use of office equipment such as multi-line telephone systems, fax machine, copy machine
Requires the ability to distinguish letters, numbers and symbols. Requires hand/eye coordination
Requires the ability to work long hours and endure stressful conditions
Requires to effectively communicate and work with professionals in other departments and customers, which may lead to independent decision making
Excellent organizational skills and follow through discipline
Excellent written and oral communication skills in the supported languages.
Ability to work with complex procedures and program guidelinesBasic knowledge of Microsoft Word, Access, Excel, e-mail
Independent worker, a self-starter, detail oriented, analytical and have ability to handle multiple projects simultaneously
Processes and investigates returns
Processes and updates End User information with Arvato Digital Services owned tools
Keeps abreast of program changes and informational updates
Complies with company set procedures
Supports account’s specific programs

Validate electronic images of Proofs of Purchase (official receipts)

Ensure:
- Purchase date on receipts is within eligibility period
- Verify the reseller (ie place of purchase)
- Verify the item sold

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Required skill(s): Microsoft Word and Excel
* Required language(s): English
* Applicants must be willing to work in Eastwood City Libis Q.C..
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.

We will prioritize online applications.

Arvato Digital Services Philippines Inc.
5th Floor e-commerce Plaza, 1 Garden Road Eastwood City, Libis Quezon City 1100.
Website: http://www.arvatodigitalservices.com/