Technical Support Representative
(National Capital Reg – Cubao, Quezon City)

* Graduate of a 2 year course
* Willing to work in grave yard shift
* With good communication skills
* With an international CC experience (1 year and above)
* With CS technical support background
* Must have a technical aptitude/ basic trouble shooting skills

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Visit our Recruitment Center:
Cyberpark Lot 1, Araneta Center
Cubao, Quezon City
Monday – Friday
9:00am – 4:00pm

Recruitment Hotline : (02) 667.8224
E-mail : recruitment@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Preference will be given to candidates who APPLY ONLINE.

Interview invitations and status updates may be sent via email so please check your email regularly.

APAC Customer Services, Inc.

Customer Service Representative – Cubao
(National Capital Reg – Cubao, Quezon City)

*

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in shifting schedules, including graveyard
* Applicants must be willing to work in Cubao, Quezon City

Visit our Recruitment Center:
Cyberpark Lot 1, Araneta Center
Cubao, Quezon City
Monday – Friday
9:00am – 4:00pm

Recruitment Hotline   : (02) 667.8224
E-mail   : recruitment@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Preference will be given to candidates who APPLY ONLINE.

Interview invitations and status updates may be sent via email so please check your email regularly.

APAC Customer Services, Inc.

Customer Service Representative – Leyte
(Eastern Visayas – Palo, Leyte)

*

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

recruitment@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Preference will be given to candidates who APPLY ONLINE.

Interview invitations and status updates may be sent via email so please check your email regularly.

APAC Customer Services, Inc.

Benefits Manager
(National Capital Reg – Cubao, Quezon City)

Manages the activities of the corporate benefits department in the U.S. and Philippines, focusing on annual and ongoing enrollment issues, systems requirements and satisfying customer and vendor requests on behalf of all benefit plan offerings.  Plans, develops and implements new and revised strategies, programs, policies and procedures to ensure responsiveness to the company’s goals and competitive practices.  Day to day manages the team of analysts and specialists in the U.S. and Philippines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages day-to-day operations of Benefits Help Line call center, ensuring prompt, courteous response to employee and field HR requests in a consistent manner, in line with current plan documentation.  Selects, trains and manages Benefit Analysts and Specialists, and delegates work accordingly.  Ensures documentation of all benefits-related processes is current.  Manages, identifies opportunities for and implements continual process improvement and cost savings.  Other duties as assigned.  25%

Ensures accuracy of Lawson benefits-related entries and that Lawson processes are run on a timely basis.  Works with Internal Business Systems team to test interfaces and ensure appropriate encryption of protected health information.  15%

Serves as primary administrative contact for all benefit vendors on eligibility issues and electronic interfaces.  Works with carriers on interim legibility questions and mismatches.  Ensures all benefits-related invoices/wire transfers are reconciled and paid on a timely basis.  5%

Contributes to the development, refinement and implementation of the annual open enrollment process, with specific emphasis on portfolio development, field training, process management and field activity coordination.  20%

Manages day-to-day operations of the Health, Life, Disability, and other plans.  Manages the 401(k) and Select (nonqualified) defined contribution plans.  Prepares monthly analysis/reconciliation of contributions, match and loan repayments.  Processes all hardship and QDRO withdrawal requests.  On annual basis, prepares information required for nondiscrimination testing.  10%

Develops and documents benefit procedures to be used (1) within the department, and (2) as an overview to the field HR team to assist them in their overall jobs.  5%

Benefits Training:  Manages, prepares and delivers all FMLA, HIPPA and other benefit training.  20%

REQUIREMENTS:

Education:  Bachelor’s degree required.

Experience:  Over ten years Benefits Administration and Coordination, preferably in a call center environment.

Skills, Knowledge, & Abilities: Previous supervisory responsibility required.  Extensive knowledge of current benefits-related legislation in the US and Philippines, such as FMLA and HIPAA.  Professional presence required.  Ability to conduct stand-up benefits/skills training.  Lawson experience preferred.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Apac Customer Services, Inc.
Website: http://www.apaccustomerservices.com
Company Address: Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770
Industry: Call Center / IT-Enabled Services / BPO

Customer Service Representative – Leyte
(Eastern Visayas – Palo, Leyte)

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
APAC CUSTOMER SERVICES, INC.
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

leyterecruiting@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Technical Analyst (Telecom)
(National Capital Reg – Cubao, Quezon City)

*  Perform system administration including phone station changes and voice mail box changes, call center programming including agents, skills, vectors, and hunt groups.
* Monitor traffic thresholds, system alarms and documentation of changes.
* Perform daily moves, adds and changes for APAC employees.
* Provide customer support through the Help Desk and direct calls from management, support of system issues.
* Troubleshoot problems related to phones, modems, DS1 trunks, 1FB lines, telecom switch hardware, traffic routing and coverage paths.
* Assist in network system planning, design and/or implementation with telecom manager.
* Documentation of toll-free numbers, circuits, PBX programming and spare parts inventory.
* Assist in required SOX, SAS and change control recordkeeping.
* Position requires participation in on-call rotation.

REQUIREMENTS:

* Bachelor’s degree and four (4) years’ experience in telecommunications; or equivalent of combined education and experience required.
* At least 2 year(s) of working experience in the related field is required for this position.
* PC knowledge and experience with Avaya Definity Family or Communication Manager Family required.
* Knowledge of Microsoft Sharepoint, Microsoft Office, Microsoft Windows preferred.
* Required Language: English.
* Willing to work on a shifitng schedule including graveyard shift.
* Applicants must be willing to work in Cubao,Quezon City.
* Full-Time positions available.

Company Name :
Apac Customer Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770
WebSite :

http://www.apaccustomerservices.com

Programmer Analyst
(National Capital Reg – Cubao, Quezon City)

• Assists in analysis, reviews, and program changes to increase operating efficiency or adapt to new requirements

• Builds business applications that may include the following components: user interface, data modeling, data management and complex back-end systems
• Works with System Analysts to define and develop architectural enhancements that provide additional functionality and flexibility for all business and/or platform applications
• Assists in formulating project plans by outlining steps required to develop solutions using structured analysis and design
• Interacts with business representatives and internal/external clients to determine implementation plans and priorities
• Performs business analysis to include definition, documentation and application design based on interaction with business community
• Adheres to defined timelines and may determine task priorities for specific projects

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): BEA, JBOSS, Weblogic, Websphere, and JAVA.
* At least 2 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in shifting schedule, including graveyard.
* Applicants must be willing to work in Cubao, Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Company Name :
Apac Customer Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770
WebSite :
http://www.apaccustomerservices.com

Customer Service Representative – Leyte
(Eastern Visayas – Palo, Leyte)

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

leyterecruiting@apacmail.com

Senior Programmer Analyst
(National Capital Reg – Cubao)

* Analyzes, reviews, and alters programs to increase operating efficiency or adapt to new requirements
* Builds business applications that may include the following components: user interface, data modeling, data management and complex back-end systems
* Works with System Analysts to define and develop architectural enhancements that provide additional functionality and flexibility for all business and/or platform applications
* Formulates project plans by outlining steps required to develop solutions using structured analysis and design
* Communicates status information to management/project owner
* Interacts with business representatives and internal/external clients to determine implementation plans and priorities
* Performs business analysis to include definition, documentation and application design based on interaction with business community
* May direct staff and be accountable for project deliverables
* Adheres to defined timelines and may determine task priorities for specific projects
* May prepare and deliver presentations to various audiences
* May participate in candidate interview process
* Frequently oversees development and may direct code reviews for development staff
* May also assist in post-implementation maintenance and enhancement fforts Travel may be required

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 2 year(s) of working experience in the related field is required for this position.
* Preferably 5 Yrs Experienced Employees specializing in IT/Computer – Software or equivalent. Job role in Project Management or Researcher.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably has Project Management/ Business Analyst experience
* Demonstrated ability to design, develop and implement applications or enhancements based on the systems development life cycle
* Demonstrated leadership and supervisory skills
* Ability to handle multiple, complex tasks concurrently to accomplish goals
* Ability to show attention to detail and to work in a fast-paced team environment
* Solid verbal and written communication skills are necessary
* Ability to follow-up and evaluate tasks delegated to other staff members
* Must possess strong analytical skills and proven technical skills
* Demonstrated business acumen
* Working knowledge of MS Office applications
* Demonstrated understanding of all departmental technical requirements

For more information about our company, visit our website at: http://www.apaccustomerservices.com

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com

Language Trainer
(Eastern Visayas – Palo, Leyte)

* Conduct Accent Neutralization, and English Proficiency programs.
* Enhance the English communication skills of Trainees and Near Hire Trainees.
* Responsible for maintaining schedule and timing of a training class including reporting, documentation, and development of course material.
* Assess language quality and communication skills using the accepted monitoring form and constructive language feedback to agents.
* Conduct Training Needs Analysis (TNA) to address specific operational needs.
* Facilitate communications and customer service uptrainings.
* Collaborate with team leaders and trainers/ training managers in improving agents’ communication skills

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Mass Communications, Linguistics/Languages, Education/Teaching/Training or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Working knowledge of Microsoft Word and Excel required.
* Ability to educate, motivate and conduct interactive/lecture style instruction. Excellent oral and written communication skills.
* Ability to manage resources and people.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com

Customer Service Representative - Leyte
(Eastern Visayas – Palo, Leyte)

Requirements:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
APAC Customer Services, Inc.
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

leyterecruiting@apacmail.com

Customer Service Representative – Leyte
(Eastern Visayas – Palo, Leyte)

REQUIREMENTS:

* Candidate must have accomplished at least 2 years of College/Certificate Course
* Required skill: Microsoft Windows
* Above average English communication skills
* Applicants must be willing to work in Palo,Leyte
* Applicants must be willing to work in shifting schedules, including graveyard
* Fresh graduates/Entry level applicants are encouraged to apply

Visit our Recruitment Center:
APAC CUSTOMER SERVICES, INC.
Leyte Academic Center, ICOT Park
Pawing, Palo, Leyte
Monday – Friday
9:00am – 4:00pm

RECRUITMENT HOTLINE:
053 323 8000
0916 439 5839

leyterecruiting@apacmail.com

For more information about our company, visit our website at: http://www.apaccustomerservices.com

QA Manager
(Eastern Visayas – Palo, Leyte)

* Manage quality performance on all programs to meet or exceed client expectations, ensuring all quality goals are met.
* Coordinate center action and quality improvement plans while providing guidance to center on problem solving process.
* Work with Corporate Quality to develop, deliver and maintain statistically sound Quality Performance reports and scorecard information indicating site/center performance on a weekly/monthly basis.
* Partner with OM to identify trends, analyze root causes, determine potential solutions, and implement and track results related to quality opportunities through effective project management.
* Develop and maintain expertise on client expectations regarding quality performance and monitoring interpretations.
* Calibrate internal monitoring practices with all center Team Leaders/Managers, Account Management, and Corporate Quality Analysts.
* Ensure Team Leaders are trained on how to monitor CSR calls (based on client expectations), and provide coaching to Team Leaders on feedback techniques, coaching, and ongoing Quality Management System support.
* Conduct random monitoring of agents if the need arises, focusing on lowest performers, and provide immediate feedback to Operations Managers regarding monitoring results

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Palo,Leyte.
* Preferably Assistant Manager / Managers specializing in Quality Control/Assurance or equivalent.
* Full-Time positions available.

Company Name :
Apac Customer Services, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Foreign Based Company
Location :
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770
WebSite :

http://www.apaccustomerservices.com

E-Witness Administrator
(National Capital Reg – Cubao)

* Provides reporting and solicits Witness CIC support for Report and Evaluation issues
* Supports updates to Forms and Evaluations at the request of account management
* Provides audit functions to keep sites within APAC standards and Clients needs
* Maintains and updates Witness Heat ticket Queue
* Maintains and updates business rules for all sites
* Oversees error reports making sure the errors are corrected
* Works with center eSmart and Workforce resources to confirm the correct Team Leads have been setup per client and per TSRs working on those clients
* Moves employees to appropriate groups
* Sets up the business rules, updates employees and groups
* Follows up on HEAT Help Desk tickets for desktop and audio issues, work with site IT Analyst as well
* For new clients, sets up the business rules, the teams, TSRs and contacts
* For new employees, confirms employee information was correctly imported
* May be required to work overtime to support the needs of business

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Technical & Helpdesk Support or equivalent. Job role in IT Support/Helpdesk or equivalent.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Must be willing to work night shift.

* Experience: One to three years related experience in a call center environment or equivalent combination of education and experience. Experience in handling eWitness or NICE call recording system.

* Skills, Knowledge, & Abilities: Strong project management skills required; demonstrated proficiency with window based applications including Access and Excel; must be detail oriented, organized, analytical, and have the ability to problem solve; experience in call recording system or e-witness system.
* Provides reporting and solicits Witness CIC support for Report and Evaluation issues
* Supports updates to Forms and Evaluations at the request of account management
* Provides audit functions to keep sites within APAC standards and Clients needs
* Maintains and updates Witness Heat ticket Queue
* Maintains and updates business rules for all sites
* Oversees error reports making sure the errors are corrected
* Works with center eSmart and Workforce resources to confirm the correct Team Leads have been setup per client and per TSRs working on those clients
* Moves employees to appropriate groups
* Sets up the business rules, updates employees and groups
* Follows up on HEAT Help Desk tickets for desktop and audio issues, work with site IT Analyst as well
* For new clients, sets up the business rules, the teams, TSRs and contacts
* For new employees, confirms employee information was correctly imported
* May be required to work overtime to support the needs of business

For more information about our company, visit our website at: http://www.apaccustomerservices.com

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com

HR Assistant
(Eastern Visayas – Palo, Leyte)

* Complete all administrative duties relating to this position.
* Complete all necessary paperwork; update and maintain all personnel records in a timely and accurate manner.
* Administers HR policies and procedures.
* Processes and records various new hire, termination, promotion, demotion, performance review, pay change, informational and other confidential forms and records.
* Maintains and distributes current employee information, policy and procedure manuals and other communications.
* Answers general questions and inquiries in all areas of HR.
* Prepares and files reports of accidents and injuries within call center.
* Implement and maintain adherence to all company policies and procedures.
* Support HR Manager to ensure attrition rates are at or below company standards through pro-active employee relations.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resources or equivalent.
* At least 1 year of work experience in the related field is required for this position.
* Proficient with Microsoft Office (Excel, Word, Outlook).
* Required language: English
* Applicants must be willing to work in shifting schedules inlcuding graveyard.
* Applicants must be willing to work in Palo,Leyte.
* Full-Time position available.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Company Name :APAC Customer Services, Inc.
Industry :Call Center / IT-Enabled Services / BPO
Type of Company :Private Limited Company
Location :Plaza C, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City
WebSite :http://www.apaccustomerservices.com