May perform one or more of the following:
• Makes outbound calls on delinquent accounts.
• Monitors delinquent accounts and implements collection procedures.
• Sends follow-up letters and accepts payment on certain accounts.
• Assists customers with information on payment arrangements and account disputes.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks, and loan associations for delinquent accounts.
• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs.
• All other duties as assigned.

Responsibilities:

• Participates in the development and execution of a program targeted to ensure, on a day-to-day basis, all delivery of contracted services is in compliance with the agreed upon quality requirements and regulations
• High coordination with the compliance director, Account Managers, Service Delivery Managers and Clients
• Process improvement experience is a plus

Requirements:

• Bachelor’s Degree holder in any field
• At least 3 years of experience in Quality Assurance and Compliance
• Experience in making sure that everyone in the team or in the operations is making sure that they are following the set standards and procedures made by the company
• Experienced in doing process improvements for the quality of service provided by the company
• Experienced in making sure that everyone follows all set guidelines of the company
• Client Management / Account Management
• Night Shift adaptability
• Willing to work in Mall of Asia, Pasay

Responsibilities:

• The candidate will be expected to follow established quality assurance standards and procedures for the testing of all applications using the recommended set of tools. As critical, he/she works collaboratively with other members of the project team, test team, and the QA Resource Manager to meet deadlines and ensure high quality and delivery of an application in line with customer’s business requirements.

• Utilize requirements specifications, design documents while working alongside software developers to become knowledgeable on the solution features.
• Develop thorough test plans and test cases in a timely and efficient manner.
• Test software for validity of results, accuracy, reliability, and conformance to established standards.
• Develop, write and execute manual and automated test scripts during system integration, user acceptance and regression testing phases of solution development.
• Identify and document software defects found during testing using recommended tools.
• Follow quality assurance standards, processes, and controls.
• Provide User/Business Acceptance Testing support as required.
• Provide necessary support to other testing team members as required to help deliver systems on schedule and with high quality
• Perform application health checks to reduce errors in deployment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration or related field.
• 6+ years hands-on functional/system testing using industry standard automated test tools.
• Experience in hands-on functional test development and execution for enterprise-class web-based application using multi-tiered application test environments
• Hands-on, in-depth knowledge of software quality assurance/testing methodologies and practices including requirements traceability; test planning, design, and execution; and defect management.
• Strong understanding of standard SDLC methodologies (knowledge of Rational Unified Process a plus)
• Excellent verbal and written communication skills.

• Proven track record of developing highly effective, data-driven and keyword-driven automated test scripts.
• Experience with Rational Functional Tester is highly desired.
• Proficiency with the IBM Rational tools a plus but not a requirement
• Medicaid Management Information Systems experience a plus
• Applicants should be Filipino citizens or hold relevant residence status.

• Must have testing experience on Java based web applications, Content management (Filenet), Middleware tools Like MAVRO OR MQ Series OR TIBCO , SOAP, XML, testing.
• Must able to write and execute SQL scripts to extract and create test data using TOAD.
• Should have experience with testing tools like HP Quality Centre, bugzilla, X-Planner, Bug hunt

Responsibilities:

• The candidate will be expected to follow established quality assurance standards and procedures for the testing of all applications using the recommended set of tools. As critical, he/she works collaboratively with other members of the project team, test team, and the QA Resource Manager to meet deadlines and ensure high quality and delivery of an application in line with customer’s business requirements.

• Utilize requirements specifications, design documents while working alongside software developers to become knowledgeable on the solution features.
• Develop thorough test plans and test cases in a timely and efficient manner.
• Test software for validity of results, accuracy, reliability, and conformance to established standards.
• Develop, write and execute manual and automated test scripts during system integration, user acceptance and regression testing phases of solution development.
• Identify and document software defects found during testing using recommended tools.
• Follow quality assurance standards, processes, and controls.
• Provide User/Business Acceptance Testing support as required.
• Provide necessary support to other testing team members as required to help deliver systems on schedule and with high quality
• Perform application health checks to reduce errors in deployment.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration or related field.
• 6+ years hands-on functional/system testing using industry standard automated test tools.
• Experience in hands-on functional test development and execution for enterprise-class web-based application using multi-tiered application test environments
• Hands-on, in-depth knowledge of software quality assurance/testing methodologies and practices including requirements traceability; test planning, design, and execution; and defect management.
• Strong understanding of standard SDLC methodologies (knowledge of Rational Unified Process a plus)
• Excellent verbal and written communication skills.

• Proven track record of developing highly effective, data-driven and keyword-driven automated test scripts.
• Experience with Rational Functional Tester is highly desired.
• Proficiency with the IBM Rational tools a plus but not a requirement
• Medicaid Management Information Systems experience a plus
• Applicants should be Filipino citizens or hold relevant residence status.

• Must have testing experience on Java based web applications, Content management (Filenet), Middleware tools Like MAVRO OR MQ Series OR TIBCO , SOAP, XML, testing.
• Must able to write and execute SQL scripts to extract and create test data using TOAD.
• Should have experience with testing tools like HP Quality Centre, bugzilla, X-Planner, Bug hunt

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• 1-2 years Supervisory/Managerial experience from the FInancial Shared Services or BPO industry.
• 5+ years general experience  in general accounting is an advantage.
• Experienced in Account Reconciliation, Reports to Records and Financial Closings.

Responsibilities:

* Plans and oversees Human Resources operations i.e, compensation and benefits; employee relation / engagement, training and development
*
Coordinate and facilitate implementation of company rules and guidelines
*
Has appreciable knowledge on Labor Laws and Codes
*
Demonstrates ability to communicate effectively and professionally with internal and external associates

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Human Resource Management or equivalent.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in 6th flr. Skyrise bldg. Asiatown IT Park,Lahug Cebu City.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.

Affiliated Computer Services, Inc. (ACS Phils)
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City

Business Systems Analyst
(National Capital Reg)

Responsibilities:

* Performs the role of a Business Systems Analyst. Ensures that all the scheduled nightly batch jobs are running in their respective timeframes and with adherence to their Service Level Agreements through proper analysis and decision-making of the business rules of each scheduled batch jobs.
* Monitors application in production environment.
* Provides Level 2 resolution of all the production issues through analysis and investigation of the nightly scheduled US batch jobs running in IBM Tivoli.
* Checks and analyzes the Oracle production database through SQL queries in order to verify and to determine the processing of the scheduled batch jobs’ workflows.
* Escalates and coordinates Level 3 issue resolution.
* Coordinates troubleshooting and resolution with infrastructure support and business users.
* Communicate with third parties to resolve integration issues.
* Coordinates application bug fixes with the development team.
* Validates application and infrastructure upgrades.
* Defect report.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 3 years of experience with supporting and monitoring of customer applications in production.
* Knowledge in Oracle 10g is a must.
* Knowledge in UNIX/AIX is a plus.
* Investigative. Likes activities that involve thinking, organizing and understanding.
* Excellent communication and interpersonal skills. Effective time management skills and a team player
* Can work under minimum supervision.
* Willing to be on call beyond normal working hours and on weekends. Willing to work night/rotating shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Instructional Designer
(National Capital Reg – Pasay City)

Responsibilities:

* The Instructional Designer (ID) is responsible for creating/writing the instructional content of the project within the technological environment of the customer.
* Understanding the customer’s business environment and needs, this individual writes the instructional content for all deliverables.
* The ID will design and develop learning solutions including but not limited to web-based learning, instructor-led, blended instruction, and virtual sessions.
* The ID works with the customer SMSs to obtain the information to be taught and organize it into logical, instructional patterns that are appropriate for the culture and level of expertise of the end users.
* This individual demonstrates the application of adult learning instructional design to the eLearning industry.
* Personal organization and execution, as well as advanced command of American English writing and speaking skills, are essential to delivering top quality training deliverables on time and on budget.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree.
* At least 2-4 Yrs Experienced Employees specializing in Instructional Design or equivalent.
* Proficiency with various software applications including, but not limited to: MS Office (Word, Excel, Access, PowerPoint)
* Strong grasp of the English language (grammar, punctuation, spelling, etc)
* Ability to research and interpret technical jargon into non-specialist language
* Candidate should possess the following attributes:
* Flexibility, organizational skills, technical inclination, aptitude for a variety of software applications, self-starter, ability to multi-task in a fast paced environment, detail oriented and dependable.
* Must be willing to work on shifting schedule.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Recruiter (for Accounting positions)
(National Capital Reg – Pasay City)

Requirements:

* Candidate must possess at least a Bachelor’s Degree in Human Resource Management or equivalent.
* At least 1-2 years experience in recruitment preferably gained from an Accounting/BPO company.
* Experience in hiring positions such as AP, AR, General Accounting, B2B Credit, B2B Colletions etc.
* Excellent communication skills.
* Abilitiy to process high volume recruitment within short time frames.
* Strong sourcing and networking skills.
* Able to manage multiple tasks simultaneously.
* Flexible with schedule.
* Available to start ASAP.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Technical Recruiter
(National Capital Reg – Pasay City)

Requirements:

* Candidate must possess at least a Bachelor’s Degree in Human Resource Management or equivalent.
* At least 2 years experience in technical recruitment preferably gained from a BPO/IT company.
* Experience in hiring positions such as Developers, Analysts, Engineers(Hardware/Software), Mainframes etc.
* Excellent communication skills.
* Ability to process high volume recruitment within short time frames.
* Strong sourcing and networking skills.
* Able to manage multiple tasks simultaneously.
* Flexible with schedule.
* Available to start ASAP.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Accountant (General Accounting)
(National Capital Reg – Mall of Asia Complex, Pasay City)

Responsibilities:

-Perform Financial Transactions and Analyze Data

-Establish adherence to corporate standard chart of accounts and ensures account assignment agrees to the standard definition for account usage
-Participates in creating and implementing systems for general accounting
-Leads small teams to address accounting issues and submits recommendations for improving general accounting including the use of common practices and procedures
- Makes recommendations regarding the proper accounting treatment for accruals, reserves, assets and expenditures
-Compiles and analyzes financial information to prepare entries to general ledger
-Analyzes financial information detailing assets and liabilities. Prepare balance sheet, income statement and other reports to summarize and interpret current and projected financial position for managers
-Audits contracts, orders and vouchers and prepares reports to substantiate individual transactions prior to settlement
-Collects appropriate financial data to prepare state and local reports and tax returns
-Determines accuracy of account balances, financial postings and calculations and investigates and resolves any discrepancies
-Ensures proper application of company financial policies and procedures for assigned business units
- Other duties as assigned

Manage Performance
-Create management reports at the workgroup level to provide input for overall departmental performance
-Responsible for preparing ad-hoc reports

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 4year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mall of Asia Complex,Pasay City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* 10 Full-Time positions available.\
* • Knowledge of Microsoft applications including Lotus Notes
* • Experience working with mainframe computer system applications
* • Profectant in ERP (P3)

Interested applicants may send their resumes to marieta.dungca@acs-inc.com. Indicate desired position as subject of email.

Walk -in applicants are encourage to apply. Bring resume and valid ID.
Look for JEddy or Shen.

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

SBU Manager
(National Capital Reg – Pasay City)

Responsibilities:

* Oversees and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR, facilities).
* Acts as the principal client contact and manage the client relationship including regular liaison meetings by phone, video conference, or in person as needed to ensure customer satisfaction. Liaison with assigned Base Sales representative to insure customer needs are met and issues resolved in a timely fashion.
* Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to operational methods for the business unit.
* Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
* Position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
* Directs and manages the operation as a whole including 2 or more direct local Supervisors and 1 remote Production Manager who in turn has 2 or more Supervisors as direct reports
* Develops internal budget estimates and manages project/contract to meet revenue and cost projections to contribute to the success of the Nearshore Solutions Division’s corporate budget goals and growth targets
* Determines resource allocation levels to meet project/contract commitments
* Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed
* Reviews and resolves issues affecting Company compliance, legal requirements and client objectives
* Partners with senior staff in developing and marketing new client programs and services as required
* Capable of coordinating and delivering training for the assigned teams as needed due to process changes, technology innovation, or change in service scope
* Responsible for insuring that both the Manila and Fiji locations are fully cross-trained to support each other for Disaster Recovery and Business Continuity Plan compliance at all times
* Responsible for liaison between the client US-based points of contact as well as the ACS operations in both Manila and Fiji.

Requirements:

* Minimum of 3 years experience in a related management role
* Ability to lead people and deal with staff related issues in a timely and appropriate manner in an often high-stress environment.
* Demonstrate good verbal and written communication skills, conveying a strong service orientation and professional demeanor.
* Demonstrate good reading comprehension and decision making skills.
* Demonstrate good interpersonal effectiveness, maintaining a team player attitude.
* Proficient in Word and Excel functions
* Work flexible hours and overtime as necessary.
* Learn and perform other tasks as deemed necessary.
* Understand and follow Corporate, Company and Department policies and procedures; demonstrate and promote the ACS’ Supportive Organization Culture and the client’s Shared Values.

Interested applicants may send their resumes to marieta.dungca@acs-inc.com. Indidate position applying for as email subject.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Business Systems Analyst
(National Capital Reg)

Responsibilities:

* Performs the role of a Business Systems Analyst. Ensures that all the scheduled nightly batch jobs are running in their respective timeframes and with adherence to their Service Level Agreements through proper analysis and decision-making of the business rules of each scheduled batch jobs.
* Monitors application in production environment.
* Provides Level 2 resolution of all the production issues through analysis and investigation of the nightly scheduled US batch jobs running in IBM Tivoli.
* Checks and analyzes the Oracle production database through SQL queries in order to verify and to determine the processing of the scheduled batch jobs’ workflows.
* Escalates and coordinates Level 3 issue resolution.
* Coordinates troubleshooting and resolution with infrastructure support and business users.
* Communicate with third parties to resolve integration issues.
* Coordinates application bug fixes with the development team.
* Validates application and infrastructure upgrades.
* Defect report.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 3 years of experience with supporting and monitoring of customer applications in production.
* Knowledge in Oracle 10g is a must.
* Knowledge in UNIX/AIX is a plus.
* Investigative. Likes activities that involve thinking, organizing and understanding.
* Excellent communication and interpersonal skills. Effective time management skills and a team player
* Can work under minimum supervision.
* Willing to be on call beyond normal working hours and on weekends. Willing to work night/rotating shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

Technical Lead
(National Capital Reg)

Responsibilities:
Technical Lead position within the HIE Development team. Position will be responsible for the technical implementation of discretionary projects to support the HIE program of work, which would consist of both maintenance development and support, as well as medium to large development projects. Full system lifecycle required including development, test, and implementation of highly robust and reliable solutions. This position will also include managing technical tasks with a team of developers and working with technical stakeholders from other groups.  The candidate will be expected to follow standard development methodologies and practices. Responsibilities will include:  Analysis, design and architecture, development, and implementation of new HIE initiatives using C#, ASP.NET, SQL Server and WCF services.

Requirements:
Candidate must possess or demonstrate: Good oral and written English communication skills, A team player attitude and must demonstrate an understanding of OO principles and practices.  8+ years overall IT experience including database development, architecture and design, and distributed applications development. Candidates possessing the following are preferred:  Experience with SQL Server, Microsoft development technologies with 5+ years’ experience using C# / .NET.  ASP.NET/C# and an understanding of HTTP, HTML, JavaScript are required.  Component & Object Oriented Development and an ability to understand and write UML models is a strong requirement.  Candidate must be able to contribute in all layers of development, testing and implementation.  Experience with BizTalk, MSMQ and/or SQL report development is a plus. Education: Bachelor’s degree and 5+ years of related IT experience required,

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

CREDIT ANALYST (Urgent Hiring)
(National Capital Reg)

Responsibilities:

*Perform business-to-business credit analysis activities
*Familiarity with B2B commercial credit analysis for the purpose of establishing and reviewing credit limits for customers in a manufacturing type industry
*Perform Financial statement ratio analysis (balance sheet, income statement, cash flow statement)
*Ability to establish and maintain effective business partnering relationships with customers and client

Requirements:

* 3-5 years business-to-business commercial credit analysis preferably supporting manufacturing type business
*  Working proficiency in risk assessment, establishing credit limits and risk management
*  Experience in working with financial spreading software or Excel based financial spreads

Interested applicants may send resumes to marieta.dungca@acs-inc.com. Indicate your desired position as email subject.

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com

PAYMENT ANALYST
(National Capital Reg – MOA Complex, Pasay City)

Responsibilities:

*• Work with the Treasury Dept to ensure funds are available for processing of foreign wires/drafts

*• Process all invoices for payment accurately and timely
*• Answers all foreign vendor and internal customer inquiries
*• Participate in location monthly conference calls when necessary
*• Manage the EFT add/change process – foreign & domestic
*• Research banking issues for all returned ACH and Wires – foreign and domestic
*• Submit vendor master file maintenance requests

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in MOA Complex,Pasay City.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* 5 Full-Time positions available.
* • 2-4 years pervious payment experience highly desirable
* • Manufacturing industry experience preferred

Interested applicants may apply to marieta.dungca@acs-inc.com. Indicate your desired position as email title.
Walk – in applicants are encourage to apply.
Bring copy of resume and valid ID.

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Customer Service Representative (PROJECT BASED)
(National Capital Reg – Mall of Asia Complex, Pasay CIty)

Responsibilities:

Requirements:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
* Candidate must have at least 6 months call center experience.
* Has strong written and verbal communication skills required with an emphasis on customer service.
* Has the ability to work in fast paced call center environment.
* Has strong computer skills with the ability to navigate multiple software applications at once to provide a positive customer experience.
* Must be willing to work at graveyard shift.
* Applicants must be willing to work in Mall of Asia Complex, Pasay CIty.

Qualified applicants may  have their assessment at 7th floor 1Ecom building Palm Coast Avenue Mall of Asia Complex Pasay City between 9AM to 5PM (Monday to Friday).  Please bring a valid ID and an updated resume.

IVR Developer
(National Capital Reg)

Responsibilities:

*The role of the IVR Developer in this position would be to support the design, development, implementation, and on going support of IVR applications developed in-house for the GSG organization. This encompasses applications that are site hosted at client locations and applications that are hosted on a shared environment in the Tarrytown data center. It also includes the day to day maintenance of many legacy applications on a variety of development platforms. The group works from a ticketing queue, but also manages ad hoc requests during both business hours and in on-call situations.

Requirements:
5 years minimal experience in related field.

High level end user PC efficiency, Microsoft Outlook, Excellent verbal and written communication skills, Intervoice XML and VXML, I-3 Handler, VoiceXML, Intervoice development, Apex, Java, Servelets, JSP, Multithreaded Application Development.
Familiarity with reporting packages (Crystal, Actuate), IVR Reporting, MQ Series protocol, Speech recognition, DB experience, SQL syntax knowledge.
CCXML (call control XML), SCXML(state charts XML) these are for advanced call processing, GRXML (grammars), C#; .NET (I3 has icelib api library for .NET which you can use to customize functionality)

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Web Developer (Coldfusion)
(National Capital Reg)

Responsibilities:

*Plans, designs, develops and tests software systems or applications for software enhancements and new products. May develop a range of products including device drivers, patches, operating system modifications, graphics modules, etc. Analyzes, programs, and modifies software enhancements and/or new products used in local, networked, or Internet-related computer programs. Using current programming languages and technologies, writes code, completes programming, and performs testing and debugging of applications. Plans and directs studies of potential electronic data processing applications. Develops and installs programs to support general business applications running on PCs. Designs web pages, including graphics, animation, and functionality; develops infrastructure and applications related to pages. May make hardware or software purchasing recommendations regarding web development.

Requirements:
BS Degree in Information Technology, Computer Science or equivalent

4+ years experience in web-based development
Cold Fusion MX development
Understanding of Structured Query Language (SQL)
Some MS SQL Server 2000+ development
XHTML
CSS
Understanding web site security
English language communication (written and spoken)
Other technologies used: (not required, but a big plus)
SVN source control software
Fusebox Framework

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Enterprise Helpdesk (Mandarin Speaking)
(National Capital Reg – 7th floor One-Ecom Bldg., Mall of Asia Complex, Pasay City)

Responsibilities:

A highly skilled, seasoned professional, the Enterprise-Customer/Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support. May provide occasional functional and technical guidance to less experienced staff.

* Responsible to remote diagnostic technical support of hardware, system and / or application.
* Provide solution regarding installation, operation, configuration and customization.
* Responsible to identify problems, investigate root causes and recommend solutions to correct failures.
* Track and ensure issues are ultimately resolved.
* Monitor and track issues to ensure issues are ultimately resolved.
* Support and maintain to meet required Service Level Agreement (SLA).

Requirements:

* At least 2 to 3 years working experience in Enterprise Bilingual-helpdesk support.
* Strong understanding and technical ability for hardware, systems and / or applications.
* Proven track record for meeting service line objectives and customer satisfaction.
* Able to work with minimum supervision.
* Excellent Mandarin-Speaking capability is required.
* Good verbal and written communication skills, strong command of English Language.
* Willing to work in a graveyard shift schedule
* A good remuneration package will be offered for this position.

If this is the opportunity that you are looking for, you may send your resume to ; Janssen.Hugo@acs-inc.com.
Fo further queries contact us at ; +632.756.8510 loc. 50057.

To know more about us and what we do, please visit our website at ; www.acs-inc.com

Affiliated Computer Services, Inc. (ACS Phils)
Website: http://www.acs-inc.com
Company Address: 7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company