Looking for a Call Center job in the Philippines?
REPORTING ANALYST
(National Capital Reg)
Responsibilities:
Major Duties and Responsibilities
The Reporting Analyst will be responsible for the execution of analytical processes. In addition, the professional will
conduct research and provide recommendations to resolve problems. The Analyst will need a strong background
using integrated systems and understanding the relationships between large-scale transaction processing systems.
Specifically the Reporting Analyst will:
Reporting Functions
• Review, balance, and interpret computer reports, and make corrections
• Prepare, analyze, and select methods of presenting various statistical or technical data
• Responds to phone inquires with a high degree of customer service
• Create management reports at the workgroup level to provide input for overall departmental performance
• Responsible for preparing ad-hoc reports
• Create various operational reports using various inputs
Requirements:
Work Experience
• 5+ years accounting/finance experience
• 3-5 years data mining, report creation experience
• Knowledge of Microsoft applications
• Expert in Excel and Access
• Knowledge of Data Warehouse or like application
• Experience working with mainframe computer system applications
• Expert in SAP
Level of Education
• University degree with a concentration in accounting and finance or business
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Accounts Payable Helpdesk Agent
(National Capital Reg)
Responsibilities:
* Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
* Gathers information from the caller to identify customer’s needs and determine appropriate action.
* Communicates appropriate options for resolution.
* Investigates and attempts to resolve complaints.
* Investigates and resolves problems escalated through lower-level staff members.
* Uses a computer system to research/resolve inquiries and log customer calls.
* Handles escalations referred by a CS Agent.
* Handles troubleshooting, research and reports in the ERP
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
* Gathers information from the caller to identify customer’s needs and determine appropriate action.
* Communicates appropriate options for resolution.
* Investigates and attempts to resolve complaints.
* Investigates and resolves problems escalated through lower-level staff members.
* Uses a computer system to research/resolve inquiries and log customer calls.
* Handles escalations referred by a CS Agent.
* Handles troubleshooting, research and reports in the ERP
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
AP Invoice Processor
(National Capital Reg – Pasay City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasay City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* Must be willing to work at night shift.
* Full-Time positions available.
* Willing to start on March 15, 2010.
* Perform the following operational responsibilities:
* Validate, input, verify and post Invoice data
* Monitor exception invoice resolution
* Disburse checks for posted invoices
* Execute special check runs
* Remediate returned checks
* Validate disbursements processed by Bank
* Process wire and tax transfers as required
* Meet or exceed Operational throughput/quality
* Perform ad hoc reporting and special projects
* Perform the following operational responsibilities:
* Validate, input, verify and post Invoice data
* Monitor exception invoice resolution
* Disburse checks for posted invoices
* Execute special check runs
* Remediate returned checks
* Validate disbursements processed by Bank
* Process wire and tax transfers as required
* Meet or exceed Operational throughput/quality
* Perform ad hoc reporting and special projects
For walk-in applicants, you may visit our office at:
Affiliated Computer Services, Inc. (ACS Phils)
7th flr. One Ecom bldg. Palm Coast Ave. Mall of Asia complex Pasay City
You may also send your resume on this e-mail address: marieta.dungca@acs-inc.com
You may look for Jilly or Mayeth
Process Manager (Finance and Accounting)
(National Capital Reg – Pasay City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Accounting, Business Management or equivalent.
* CPA a must / MBA a plus
* 5-10 years supervisory/management experience in the manufacturing industry
* Experienced in General Accounting, Operations Finance and Risk Management
* Experienced in working in a multicultural environment
* Experienced in upward stakeholder management in a remote environment
* Knowledgeable in IFRS
* Has experience in leading projects (project implementation, transition management or of similar type)
* Able to prepare complex financial analysis( make versus buy, real options analysis, Greenfield analysis)
* Able to work any shift
* Applicants must be willing to work in Pasay City.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Credit Analyst
(National Capital Reg)
Responsibilities:
A Credit Analyst will perform intermediate credit analysis activities. The Professional must be familiar with performing B2B commercial credit analysis for the purpose of establishing and reviewing credit limits for customers in a manufacturing type industry.
Perform Financial Transactions
* Responsible for management of accounts within FSC guidelines/policies and procedures to minimize bad debt losses, maximize collections, and support profitable sales.
* Establish credit limits for new accounts; review and update existing credit limits.
* Proactive support of Sales and Business Units while establishing credit limits and assessing credit risk for the purpose of minimizing risk while maximizing sales.
* Establishing and maintaining customer and client relationships.
* Other duties as assigned
Requirements:
Work Experience
* 2-4 years B2B commercial credit analysis, preferably in a manufacturing industry environment, including company financial statement (balance sheet, income statement, cash flow statement) analysis.
* 2-4 years of establishing B2B commercial credit limits and performing credit limit reviews for credit limits up to $50K using analysis of financial statement ratios, D&B trade reports, trade and bank references, review of present customer pay performance.
* 2-4 years of working with financial ratio spreading software or Excel based financial spreads.
* Knowledge of Microsoft applications including Lotus Notes
* Knowledge of SAP, BPCS desirable
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Credit Manager
(National Capital Reg)
Responsibilities:
The Operations Manager will provide day-to-day oversight for a specific functional area in a process department. The Operations Manager will ensure the process team completes daily activities on a timely basis, meeting customer service level agreements and resolving complex issues. The Operations Manager will also be responsible to mentor team members in the workgroup, providing performance reviews, skill development recommendations and career counseling.
Specifically the Operations Manager will:
Oversee Workgroup Operations
* Establish and maintain customer focus, sustain customer interaction, and understand and respond to customer needs/expectations
* Recommend, implement and enforce process improvements and quality control standards
* Build and maintain strong relationships with client
* Research and resolve complex issues
* Facilitate workgroup meetings
Conduct Planning and Budgeting
* Support the development of department plans and budgets
Develop Team
* Coach team members on how to research and resolve complex service issues in accordance with ACS and client standards
* Determine staff assignments to accomplish business objectives and meet service level agreements
* Serve as a mentor to assess personnel performance, and to provide career counseling
* Conduct performance evaluations and provide counsel on team members’ individual development opportunities
* Address performance issues at workgroup and individual level, and identify improvement opportunities
* Motivate workgroup to achieve goals
Service Customers
* Handle customer and supplier phone calls with a high degree of customer service
Manage Performance
* Monitor and report on performance of the workgroup
* Report to Managers regarding overly complex workgroup issues or high risk areas
* Prepare operating and management reports
Requirements:
Work Experience
* 1-3 years supervising high volume credit analysis processes for a large organization (S1)
* 5+ years B2B commercial credit analysis, preferably in a manufacturing industry environment, including company financial statement (balance sheet, income statement, cash flow statement) analysis.
* 5+ years of establishing B2B commercial credit limits and performing credit limit reviews for credit limits up to $50K using analysis of financial statement ratios, D&B trade reports, trade and bank references, review of present customer pay performance.
* 5+ years of working with financial ratio spreading software or Excel based financial spreads.
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Accounts Receivable Cash Applier
(National Capital Reg – PASAY CITY)
Responsibilities:
* Perform the following daily responsibilities:
* o Daily Sales Posting and Balancing
* o Daily loading, proofing, and posting of data remittance data into an SAP/ system
* o Refund and Rebates
* o NSF, Stop Payment, Payor EFT Retrieval Notice
* o Collections Support
* • Meet or exceed Operational throughput/quality
* • Perform ad hoc reporting and special projects.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Finance – General/Cost Accounting or equivalent.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Graduate of 4 year Finance & Accounting or any Business Course
* Performs accounting tasks, providing analysis and troubleshooting cash management SAP/Infinium AS400 issues. Responsible for performing the daily operations of accounts receivable SAP/ Infinium AS400 contract services. This position requires knowledge of accounting concepts, practices and procedures 0-3 years of accounts receivable cash management experience, and deduction experience. SAP/Infinium AS400 systems experience preferred. Analyze processes and controls, write queries and run/produce ad hoc reporting, plan improvements, manage priorities, and have effective communication and writing skills.
* Perform the following daily responsibilities:
* o Daily Sales Posting and Balancing
* o Daily loading, proofing, and posting of data remittance data into an SAP/ system
* o Refund and Rebates
* o NSF, Stop Payment, Payor EFT Retrieval Notice
* o Collections Support
* • Meet or exceed Operational throughput/quality
* • Perform ad hoc reporting and special projects.
* Perform the following daily responsibilities:
* o Daily Sales Posting and Balancing
* o Daily loading, proofing, and posting of data remittance data into an SAP/ system
* o Refund and Rebates
* o NSF, Stop Payment, Payor EFT Retrieval Notice
* o Collections Support
* • Meet or exceed Operational throughput/quality
* • Perform ad hoc reporting and special projects.
* Perform the following daily responsibilities:
* o Daily Sales Posting and Balancing
* o Daily loading, proofing, and posting of data remittance data into an SAP/ system
* o Refund and Rebates
* o NSF, Stop Payment, Payor EFT Retrieval Notice
* o Collections Support
* • Meet or exceed Operational throughput/quality
* • Perform ad hoc reporting and special projects.
For walk in applicants kindly proceed at our main office
7th flr. One e com center building, Mall of Asia Complex Pasay City
WALK IN APPLICANTS ARE ENCOURAGED TO APPLY
LOOK FOR JILL RAMOS
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Accounting Manager
(National Capital Reg)
Responsibilities:
Directs and/or manages the activities of one or more specialized functional areas of accounting in accordance to accounting principles, practices and procedures. Oversees or manages the development, modification, review and implementation of accounting systems, reporting methods and controls, policies and procedures. Formulates and administers approved accounting practices throughout the organization to ensure that financial and operating reports accurately reflect the condition of the business. Performs training for personnel in accounting procedures, theories and reporting requirements. Resolves and reviews issues affecting Company compliance, legal requirements and customer/company objectives. Oversees the preparation, submission and of all division and/or business unit financial reports or fiscal records that are required by upper management. Advises management on issues related to compliance and legal regulations. Directs, provides & assists in the accounting function of a division or business-operating unit and all other duties as assigned.
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follow the processes and operational policies to select a method and/or technique for obtaining a resolution. Acts as advisor to subordinates to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements; may have budget responsibilities.
Requirements:
· BS/BA degree or equivalent in Accounting or Finance required.
· CPA required. Knowledge of U.S. G.A.A.P preferred.
· 10+ years of experience in related field, with demonstrated and strong management skills required.
· Must be fluent in English. Must have excellent interpersonal and communication skills to effectively work with staff at various levels and report to executive management.
· Proficiency in Microsoft Excel and Word required. Proficiency in other Microsoft applications preferred but not required.
· Experience with JD Edwards preferred but not required.
· During Month-end Close, some work may have to be done during the Eastern Standard Time Zone (GMT-5).
· Must be able to obtain the appropriate U.S. Visa and travel to the United States on an occasional basis.
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Process Manager (Finance and Accounting)
(National Capital Reg – Pasay City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Accounting, Business Management or equivalent.
* CPA a must / MBA a plus
* 5-10 years supervisory/management experience in the manufacturing industry
* Experienced in General Accounting, Operations Finance and Risk Management
* Experienced in working in a multicultural environment
* Experienced in upward stakeholder management in a remote environment
* Knowledgeable in IFRS
* Has experience in leading projects (project implementation, transition management or of similar type)
* Able to prepare complex financial analysis( make versus buy, real options analysis, Greenfield analysis)
* Able to work any shift
* Applicants must be willing to work in Pasay City.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com
Quality Supervisor (Lean Six Sigma)
(National Capital Reg)
Responsibilities:
Role: Process Improvement & Cost optimization
Job Description:
* Train staff in the tools and techniques of Six Sigma and Lean methodologies
* Mentor identified staff in SBU’s in Quality curriculum within a Business Unit (BU); Help the Quality Manager and Leadership Team in identifying opportunities for improvements
* Lead the overall cycle of continuous improvements & high profile Lean &-or Six Sigma GB/BB projects in a Finance & Accounting environment;
* Lead the overall cycle of quick Fix or smaller projects for short term/interim results
* Present project progress to top management and leadership team at the BU level at frequencies set by the Location Quality Manager
* Participate &/or Handle client meetings
* Engage, as needed, on processes under transition or stabilization to support process management (e.g. process streamlining, metrics definition and charting, visual, risk, and review management)
*
Requirements:
* 3 to 4+ years of work experience in a manufacturing or BPO industry
* At least 2 years relevant hands-on experience in Lean Six Sigma or Process Improvements with proven results
* Green Belt Six Sigma Certification or Black Belt certification from a recognized organization (ASQ; GE)
* Completed at least 1 Green Belt project and/or 1 BB project preferred(DMAIC approach) signed off by the stakeholder or have handled several continuous improvement projects as directed by the client or business
* Excellent English writing and oral communication and presentation skills.
* Engineering & Accounting graduates preferred
* Proficient in Minitab (Standard 14 or more), Excel software, and MS Office.
* Able to motivate others & self
* Highly analytical, fast learner and able to think out of the comfort zone
* Willing to work on shifting schedules
* Ability to handle multiple projects
Technical requirements:
All applicable statistical tools for Lean Six Sigma using Minitab, SPC XL, and /or Excel (Green belt or Black belt CERTIFIED)
Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com