Customer Service Representative Part-Time (Technology and Telecommunications)

REQUIREMENTS:

* At least 18 years old
* At least two (2) year of college education of any field.
* Excellent English communication skills.
* Basic technical support experience
* Problem Solving and Analytical Skills
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in shifts

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Sr. Manager for Network and Telecom

RESPONSIBILITIES:
Provide technical support, upgrade and implement Voice and Network infrastructure and networks as part of APS Contact Center, which forms part of the Aegis Global Network. Manage the troubleshooting of reported problems in a timely manner on a day-to-day basis to ensure that Aegis Contact Centre and related Telecom and Network is operating as per established standards to meet customer satisfaction and maintain 99.9% up time

REQUIREMENTS:
• Bachelor’s degree with 8 years experience on implementing and troubleshooting Network and Telecom Systems
• Requires past experience working with Avaya and Cisco systems.
• Past experience working in call center or BPO preferred
• Knowledge of structure cabling systems
• Network operations (circuits, switches, routers, and firewalls)
• Avaya PBX in VoIP environment
• Supervision skills (including performance management and staff development)
• Communication and interaction skills
• Willing and able to work on extended hours, on GY shift and weekends or holidays as necessary
• Willing and able to travel
• Willing to be on call 24×7
Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Billing Specialist

RESPONSIBILITIES:

* Compilation of information from multiple sources to generate complex invoices on a weekly and monthly basis
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely invoice preparation
* Maintain/file copies of client’s various contracts and invoices
* Liaise with IT staff to ensure that appropriate customer report activity reports are developed and maintained, especially for new customers
* Coordinate customer billing-related activities and reporting issues with Client Services Managers and Program Directors
* Research and resolve customer billing inquiries
* Develop and maintain an invoice tickler that standardizes and summarizes disparate client billing parameters
* Provide information to Accountant/Accounting Manager for monthly commission calculations and reports
* Prepare AR related month end reports
* Assist with collection duties
* Assist with accounting-related duties including general ledger, account analysis/reconciliations and journal entry preparation
* Assist with year-end financial audit

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* At least 2 yrs experience handling billing/ invoicing/ general ledger/accounting
* 1 Full-Time position available.
* Applicants must be willing to work graveyard shift.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Site HR- Employee/ Labor Relations

RESPONSIBILITIES:

* Act as a consultant for all human resource concerns
* Get involvement within assigned account to identify critical points and help resolve them
* Assist in partnering with assigned account in implementing strategic retention tools and activities
* Work with managers and supervisors in identifying key issues of the account
* Collaborate with various human resources units on the implementation of programs, actions, policies and procedures that have direct impact to assigned account
* Ensure compliance of assigned account to human resources programs and initiatives
* Roll-out HR programs to assigned account
* Conduct exit interviews, employee surveys and focus group discussions with target participants
* Analyze exit interview summaries and attrition reports and provide recommendations to drive retention and address attrition
* Communicate issues to concerned units for resolution
* Process endorsements for disciplinary action
* Handle major disciplinary cases
* Attend to, investigate and resolve disciplinary cases escalated by advisors
* Coordinate with the legal department and other HR units prior to execution of decisions
* Regularly update the human resource information system on
* termination dates and warnings
* Implement employee relations policies and activities, including counseling and discipline
* Safeguard and ensure compliance of assigned account to the company handbook and/or individual account policies
* Keep updated on new legislations to the labor code and analyze impact to current policies

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management or equivalent.
* At least 4 year(s) of working experience in the related field is required for this position.
* Willing and able to work on graveyard shift for a prolonged period of time
* Willing and able to work on extended hours, shifting schedules, weekends or holidays as necessary
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Business Analytics

RESPONSIBILITIES:

* Maintain and create abstracts of contracts for clients that are new and already in place.
* Coordinate internally with the Operations team of Daily Revenue,SLA tracking & other Operations related reports.
* Liaise with Service Delivery and Data Warehouse teams to ensure that appropriate customer activity reports are developed and maintained, especially for new customers.
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely value-added analysis.
* Responsible for developing trends and analyzing operational efficiencies and work with operations to improve upon the same
* Analyzing throughout the month the integrity and reasonableness of current data so issues are resolved before month end crunch time.
* Ensure the compilation of information from multiple sources to generate operational metrics trending and analytical reports on a daily / weekly and monthly basis.

REQUIREMENTS:

* Candidate must possess a Bachelor’s/College Degree.
* At least 2 year(s) of working experience in Business Analysis.
* Experience in MIS & Business analysis in BPO & Call Centers .
* Excellent data and analytical skills with ability to analyze data and translate into actionable insights which can be easily understood and utilized by the entire organization.
* Excellent English communication skills
* Willing to work graveyard shift
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative (Banking)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Excellent English communication skills
* Strong customer service and sales skills
* Problem solving and analytical skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates are encouraged to apply
* Full-time positions available
* Required language(s): English.
* Willing to work in Makati City

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm

Customer Service Representative (Banking/Sales Cebu)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Strong customer service/sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Cebu City

AEGIS PEOPLESUPPORT INC.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Recruitment Marketing and Communications – CEBU (On the job training)

RESPONSIBILITIES:
- Assist the team in conceptualizing recruitment marketing strategies
- Assist in implementing employee referral campaigns and sourcing initiatives
- Participate in conceptualization, design, and implementation of marketing activities

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Business Studies/Administration/Management, Human Resource Management, Marketing, Advertising/Media, Mass Communications or equivalent.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 2 Internship positions available.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Tax Compliance

RESPONSIBILITIES:

* Perform reconciliation and analysis of tax accounts; tracks tax payments and creates tax roll forward
* Prepare tax reports with analysis and sound recommendation
* Assist Manager in the development and implementation of best tax strategies and tax planning opportunities
* Assist Manager in resolving and preventing tax issues and concerns and coming up with recommendations on how to address it
* Assist Manager in reviewing significant contracts and transactions and determining relevant tax implications and tax recommendations
* Assist Manager in the assessment of tax impact to new accounting standards / practice that will be adopted by the Company
* Assist Manager during tax audits and tax assessments
* Act as coordinator with external tax auditors (IRS, US State Agencies, EY, SGV, BDO, etc.)
* Act as lead in the conduct of internal tax compliance audit

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* At least 4 years general accounting or auditing experience
* CPA required
* Knowledge of Philippine and US taxes
* Knowledge in the use of Microsoft Office applications
* Familiarity with local tax rules, IFRS and US GAAP
* Applicants must be willing to work in Makati City.
* Applicants must be willing to work in shifts
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm