[TAT1] Tech Support Representative Contractual

RESPONSIBILITIES:

A technical support representative provides answers to questions from customers regarding use and trouble-shooting of equipment over the phone. It can either be for hardware, software, use or application of different pieces of equipment, from home appliances, to commercial equipment to industrial machinery.

REQUIREMENTS:

* Candidate must have finished 1st year of college education, specifically in IT related course.
* If candidate not from IT related course call center experience as a tech support representative or sales representative is required.
* Excellent English communication skills.
* Problem-solving and analytical skills.
* Computer and internet proficient.
* Willing to work in Makati City
* Willing to work on shifting schedules or amenable to work within any 9 hours from 10 PM to 10 AM. Workdays will be Monday – Friday.
* Duration of contract will be 3-5 Months

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Agent (Spanish Support)

RESPONSIBILITIES:

Responsible for providing comprehensive and quality customer care at all times through the resolution of customer issues under their scope of support; using all authorized tools at their disposal; ensuring that any confidential information about the customer is guarded; and imparting accurate and appropriate information in relation to the customer’s needs

REQUIREMENTS:

* Candidate must possess at least a Vocational Diploma / Short Course Certificate, any field.
* Required language(s): English, Spanish
* Candidate must be a native Spanish speaker or someone who have worked in a Spanish speaking country for at least 5 years
* Visa & work permit will be sponsored to successful foreign candidates without valid means of working in the Philippines
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.

Website:

http://www.peoplesupport.com/careers.aspx

Company Address:
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax:
02.885.8098
Industry:
Call Center / IT-Enabled Services / BPO

Forcedesk Lead (WFM Supervisor) – Cebu based

RESPONSIBILITIES:
Responsible for monitoring the performance of Real Time Analyst/Command Center Analyst to ensure prompt delivery of their primary tasks and responsibilities (i.e., generating, maintaining and tracking volume forecast, capacity and schedule), in line with existing Workforce Management policies and processes.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Required skill(s): CMS, eWFM, IEX.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Actuarial Science/Statistics or equivalent.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Specialist, Employee Relations

RESPONSIBILITIES:

* Support implementation of employee relations policies and activities
* Prepare and submit government compliance reports
* Assist in the smooth implementation on account transfer and amnesty programs and other employee relations programs
* Prepare and release resignation acceptance letters to resigning employees
* Determine employees’ eligibility for transfer, promotion or re-hire
* Prepare exit interview summaries
* Assist in partnering with operations in implementing strategic retention tools and activities
* Coordinate with various human resources units on the implementation of programs, actions, policies and procedures that have direct impact to assigned account
* Ensure compliance of assigned account to human resources programs and initiatives
* Roll-out HR programs to assigned account
* Conduct exit interviews, employee surveys and focus group discussions with target participants
* Ensure compliance of assigned account to the company handbook and/or individual account policies
* Communicate issues to concerned units for resolution
* Process endorsements for disciplinary action
* Handle minor disciplinary cases
* Escalate complex issues to management

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management or equivalent.
* At least 2 years experience in employee and labor relations
* Willing and able to work on graveyard shift for a prolonged period of time
* Willing and able to work on extended hours, shifting schedules, weekends or holidays as necessary
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative (Ortigas)

RESPONSIBILITIES:

*  Conduct online, database and direct telephone research critical to the CLIENT’s service delivery
*  Analyze, evaluate, report collected data
*  Provide great customer service to clients

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field (1 year of education – OK)
* Required skill(s): microsoft windows, online, database & telephone resarch.
* Required language(s): English
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Ortigas.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Lead, Safety and Security CEBU

RESPONSIBILITIES:

* Responsible for assisting the Safety and Security Manager in implementing loss prevention, safety and security awareness programs with the overall objective of ensuring safety and security of the employees, customers, visitors and company properties.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Protective Services & Management, Criminology or equivalent.
* At least 4 yrs of working experience in the related field is required for this position.
* Willing to work in shifts
* Safety certification and affiliation with Safety and Security Organization an advantage
* Candidate must be Cebu based; Candidates who are not based in Cebu should be willing to relocate to Cebu without relocation allowance.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Lead, Billing

RESPONSIBILITIES:

*  Compilation of information from multiple sources to generate complex invoices on a weekly and monthly basis
* Interpretation and understanding of customer contracts to ensure proper, accurate, and timely invoice preparation
*  Coordinate customer billing-related activities and report issues encountered with Operations
*  Research and resolve customer billing inquiries
* Maintain/file copies of client’s various contracts and invoices
*  Develop and maintain an invoice tickler that standardizes and summarizes disparate client billing parameters, with the approval of the Sr. Lead, Billing.
* Provide necessary information to Accountant or Accounting Manager for monthly commission calculations and reports
*  Prepare Month-End AR reports

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , Finance/Accountancy/Banking or equivalent.
* At least 3 year of working experience in billing/invoicing for a service type business
* Proficient in written and spoken English
* Applicants must be willing to work graveyard shift.
* Applicants must be willing to work in Makati City.
* Full-Time positions available.

Aegis PeopleSupport Philippines Inc.
Website: http://www.peoplesupport.com/people.asp
Company Address: Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Fax: 02.885.8098
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Audit and Compliance Manager

RESPONSIBILITIES:
Responsible for ensuring that all compliance audit programmes of the organization is executed and performed accordingly as per internal audit plan

REQUIREMENTS:

* Bachelor’s degree
* Certification in CISA, CISM, or ISO 27001 LAC
* With at least 5 years audit experience and working experience in documenting and implementing security standards (i.e. ISO 27001/BS7799, COBIT, HIPAA, PICS, SAS70, SOX), preferably in systems and network administration
* Extensive technical knowledge in various information security standards (ISO 27001, SOX, SAS70, PCI, etc.)
* Extensive working knowledge in conducting internal audits
* Project Management
* Willing and able to work on graveyard shift for a prolonged period of time
* Willing and able to work on shifting schedules, extended hours, weekends or holidays as necessary
* Willing and able to travel

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

Lead, Executive Search

RESPONSIBILITIES:
Responsible for providing the highest level of staffing services to fulfill the manpower requirements of the corporate organization and ensuring that required qualifications are met.  Key accountabilities are Recruitment Administration, Sourcing, Customer Relationship Management, Sales and Marketing, and Report Generation.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree preferably in Psychology, Business Administration, Behavioral Science, or any
* At least 3 years experience in full life cycle recruitment, preferably in the BPO industry or equivalent 1 year experience in a supervisory capacity.
* Applicants must be willing to work in Makati City.

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

Workforce Lead (Cebu)

RESPONSIBILITIES:

* Responsible for generating, maintaining and tracking volume forecast, capacity and schedule.

REQUIREMENTS:

* At least 1 year work experience as a Real Time Analyst or have a solid background on Workforce Management in a contact center environment
* Thorough knowledge of contact center and customer service operations
* Working knowledge of computer applications, including MS Word, Ms Excel, etc.
* Knowledge in the use of workforce management software (IEX and eWFM) and other telecommunication systems (i.e., Lucent CMS reporting, Lucent ACD system, call master, Automatic call recording and call monitoring system) PREFERRED
* Knowledge on forecasting models, trends, analysis, and scheduling methodology and parameters PREFERRED

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Aegis, one of the fastest growing BPO companies, is built on the mantra of customized solutions and co-creation of value. It offers benefit of the global delivery model, strong financial strength, deep domain expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Leveraging 31 Global locations and 29,000 strong talent pool, Aegis services more than 50 Fortune 1000 companies. Aegis is a 100% subsidiary of the US$ 50 billion Essar Group which is one of India’s most dynamic and fastest growing business conglomerates. In addition to its interest in the BPO sector, Essar has interests in telecom (through its joint venture with Vodafone), steel, shipping, oil, power and construction sectors. In 2007, Essar had revenues of US$ 8 billion.

Customer Service Representative (Makati, Cebu, Baguio)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least 18 years old
* At least two (2) years of college education
* Strong customer service/sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

AEGIS, one of the fastest growing BPO companies, is built on the mantra of customized solutions and co-creation of value. It offers benefit of the global delivery model, strong financial strength, deep domain expertise, comprehensive and flexible solution offerings, and a rich international talent pool. Leveraging 31 Global locations and 29,000 strong talent pool, Aegis services more than 50 Fortune 1000 companies

Aegis is a 100% subsidiary of the US$ 50 billion Essar Group which is one of India’s most dynamic and fastest growing business conglomerates. In addition to its interest in the BPO sector, Essar has interests in telecom (through its joint venture with Vodafone), steel, shipping, oil, power and construction sectors. In 2007, Essar had revenues of US$ 8 billion.

Manager, HR Business Analytics

RESPONSIBILITIES:

* This position will be responsible for establishing and maintaining of organizational design for all designated businesses in SAP (Implementing large reorganizations, position changes, cost center changes, etc )
* Will manage the HRMS team
* Provide analytical and HR SAP subject matter expertise to HR Heads
* Consolidate scorecards, key performance indicators and analyze reports and make recommendations based on statistic and trends
* Develop and prepare HR-related analytical and non-routine reports as per business needs, in consideration of applicable legal and regulatory requirements
* Apply written and analytical skills in recommending business solutions based on results of data analyses
* Ensure consistency in the generation of regular reports
* Prepare analysis results for HR leadership team and provide recommendations to address audit issues, resolve or close findings, improve service quality, effectiveness and efficiency of HR organization, and reduce risks to the organization that can be addressed by HR
* Lead, supervise and coach the HRMS and Reporting staff and to ensure achievement of team objectives
* Monitor achievement of unit’s performance objectives and key performance indicators

REQUIREMENTS:

* Bachelor’s degree on Human Resource Management, Psychology, Social or Behavioral Science or Business Management course
* At least 5 years experience in planning and implementation or setting up HR systems and reviewing HR processes or in HR business analysis and report generation
* Extensive knowledge of the basic HR functional processes
* Extensive knowledge on pay-related labor law provisions
* Computer and technology proficiency (advanced usage of Excel, Assess or Crystal Reports)
* In depth understanding of reporting query set-up and parameters
* 1 Full-Time position available.
* Applicants must be willing to work in shifts.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative – Healthcare (Cebu)

REQUIREMENTS

-College Degree Holder
-At least six (6) months call center experience
-Problem-solving and analytical skills
-Strong customer service skills
-Excellent English communication skills
-Preferably with sales and call center experience
-Willing to work in shifts
-Willing to work in Cebu City

Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299

Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Executive Assistant

RESPONSIBILITIES:

* Assist the assigned Executive in day-to-day operations
* Screen telephone calls, visitors and escalated matters and resolve routine or complex inquiries
* Manage the assigned Executive’s mail and prepare correspondences and memoranda for review and approval
* Prepare expense reports and process immediate superior’s request for reimbursement of financial resources as a result of official business transactions and representations
* Process required legal documentation for the assigned Executive
* Maintain and track immediate superior’s schedule, consulting him/her on availability prior to booking appointments
* Coordinate logistical arrangements on immediate superior’s meeting and travel itineraries
* Review documents for the assigned Executive’s approval ensuring that they are complete with proper endorsements and supporting documents
* Document meeting proceedings for review and approval of the assigned Executive and distribute to relevant parties

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
* At least 3 years of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Secretarial/Executive & Personal Assistant or equivalent.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

OJT – Recruitment Marketing and Communications (CEBU)

REQUIREMENTS

-This is an internship position open to college/ university students only.
-Experience or background in the following fields: Marketing, Advertising, Public Relations, Mass Communication
-Strong analytical and leadership skills
-Creative, displays initiative and can work with minimal supervision towards goals
-Excellent oral and written English communication skills
-Computer and internet proficient
-Candidates must be willing to work in Cebu City
-Applicants should be Filipino citizens or hold relevant residence status.

Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299

Company Fax :
02.885.8098

WebSite :

http://www.peoplesupport.com/people.asp

Customer Service Representative (Travel and Hospitality/Manila)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Strong customer service and sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Makati City

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098

(FRENCH) Customer Service Representative

RESPONSIBILITIES:

* Read French-Canadian Medical transaction data and code it in English into the System database.
* Correlating pharmaceutical products to diagnosis states, underlying conditions, and patient demographics.
* Investigates and resolves problems associated with data elements or inconsistencies across transactions through research of internal and industry standard medical references materials (e.g. Facts and Comparisons, PDR, etc.).
* Enters reported data into database platform based on business rules, procedures and definitions derived from current pharmaceutical and medical practice standards.

REQUIREMENTS:

* Required language(s): English, French

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Medical Transcriptionists experience is a plus.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Aegis PeopleSupport Philippines Inc.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

Customer Service Representative Project Based – Manila

REQUIREMENTS:

* At least 18 years old
* At least one (1) year of college education of any field.
* Excellent English communication skills.
* Basic technical support experience
* Problem Solving and Analytical Skills
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in shifts

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Customer Service Representative Part-Time (Technology and Telecommunications)

REQUIREMENTS:

* At least 18 years old
* At least two (2) year of college education of any field.
* Excellent English communication skills.
* Basic technical support experience
* Problem Solving and Analytical Skills
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in shifts

Company Name :
Aegis PeopleSupport Philippines Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299
Company Fax :
02.885.8098
WebSite :

http://www.peoplesupport.com/people.asp

Customer Service Representative (Banking/Manila)

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least two (2) years of college education
* Excellent English communication skills
* Strong customer service and sales skills
* Problem solving and analytical skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.

* Fresh graduates are encouraged to apply
* Full-time positions available
* Required language(s): English.
* Willing to work in Makati City

Apply online via www.peoplesupport.com

We strongly encourage walk-in applications for eRep positions.

Visit us at any of our offices with your updated resume:

MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600

CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247

BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm