Responsibilities:

• As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• Expertise in information & physical security guidelines.
• Preferably 1 year experience in service management and 3-5 years audit experience.
• Has exposure in ISO Certification/Certification
• Full-Time positions available.

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree any field.
• At least 5 years of working experience in Training and Facilitation, Content Development, Capability Development and Needs Assessment Analysis.
• Training/Exposure in Financial Management, Program Management/Supervision and Conceptual Design is preferred.
• Willing to work graveyard/shifting schedule.
• Has excellent communication skills.
• Willing to be assigned in Mandaluyong/Makati Area.

Responsibilities:

• Ability to work on a shifting schedule and during holidays as needed
• Monitor language quality and communication skills of agents and identify agents’ strengths and areas for     improvement
• Roll-out timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement
• Execute coaching sessions for agents
• Strictly enforce and abide by the “English Only Policy”
• Coordinate with key people to ensure timely delivery of coaching to all required personnel
• Collaborate with team leaders and trainers / training managers in improving agents’ communication skills
• Act as mentor & coach to the agents and may also serve as a back-up point of escalation when Subject Matter Experts are unavailable
• Have a high level of know-how with regards to client and company policies. Ensure timely, accurate and consistent delivery of updates to agents or classes. Includes timely dissemination of project specific information, provide clarifications and guidelines to enhance understanding/competence relative to client-specific information.
• Supervise idle time work within the assigned agent or team.
• To create and distribute reports on a timely basis to key clients representatives; provide refresher training/updates to staff as required
• Coordinate with leadership, providing scheduled reports and ad hoc information as required by the client indicated in the SLA.
• Good leadership and motivational skills
• Highly organized and detail-oriented
• Strong Problem Solving and Decision Making Skills
• Strong listening skills, patient & action oriented
• Ability to work under pressure ensuring that timelines are achieved

Requirements:

Responsibilities:

• Ability to work on a shifting schedule and during holidays as needed
• Monitor language quality and communication skills of agents and identify agents’ strengths and areas for     improvement
• Roll-out timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement
• Execute coaching sessions for agents
• Strictly enforce and abide by the “English Only Policy”
• Coordinate with key people to ensure timely delivery of coaching to all required personnel
• Collaborate with team leaders and trainers / training managers in improving agents’ communication skills
• Act as mentor & coach to the agents and may also serve as a back-up point of escalation when Subject Matter Experts are unavailable
• Have a high level of know-how with regards to client and company policies. Ensure timely, accurate and consistent delivery of updates to agents or classes. Includes timely dissemination of project specific information, provide clarifications and guidelines to enhance understanding/competence relative to client-specific information.
• Supervise idle time work within the assigned agent or team.
• To create and distribute reports on a timely basis to key clients representatives; provide refresher training/updates to staff as required
• Coordinate with leadership, providing scheduled reports and ad hoc information as required by the client indicated in the SLA.
• Good leadership and motivational skills
• Highly organized and detail-oriented
• Strong Problem Solving and Decision Making Skills
• Strong listening skills, patient & action oriented
• Ability to work under pressure ensuring that timelines are achieved

Requirements:

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree any field.
• At least 5 years of working experience in Training and Facilitation, Content Development, Capability Development and Needs Assessment Analysis.
• Training/Exposure in Financial Management, Program Management/Supervision and Conceptual Design is preferred.
• Willing to work graveyard/shifting schedule.
• Has excellent communication skills.
• Willing to be assigned in Mandaluyong/Makati Area.

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree any field.
• At least 5 years of working experience in Training and Facilitation, Content Development, Capability Development and Needs Assessment Analysis, Program Management/Supervision, Conceptual Design.
• Skilled in Financial Management and Customer Service.
• Has excellent communication skills.
• Willing to work graveyard/shifting schedule.
• Willing to be assigned in Mandaluyong/Makati Area.

Responsibilities:

• • Execution of specific areas of responsibility/deliverables with minimal supervision
• • Serves as a functional expert for a program or a defined set of programs
• • Applies knowledge of the enterprise, business system and industry to the project team, supporting or interfacing with their program/project or defined set of projects/programs.
• • Responsible for the logical configuration of network equipment via thorough routing concepts skill set including Cisco, Juniper, and Nortel and Adtran platforms.
• • Ensures configurations meet customer expectations as well as industry and product standards.  Responsible for accurate back office system data record management
• • Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing.

Requirements:

Responsibilities:

• Coordinates the implementation of Incident Management Process within the assigned shift and domain.  This will be in the in the areas of Workstation, Network, Server and Voice operations.
• Handles support desk escalation (infrastructure related Priority 1 tickets for a facility and Priority 2 tickets for Workstation related issues).
• Provides technical assistance to Jr. Engineers.
• Ensures effective coordination of incident management activities to restore services within the Operating Level Agreement (OLA).
• Ensures all incidents are recorded, classified, assigned, resolved and escalated.
• Helps Domain Leads to generate timely reports to analyze service performance.
• Participates in regular and periodic meetings of the IT Operations teams and/or of the various teams  within and third party vendors, to ensure that all projects and works in progress are strictly adhering to the Global Accenture Infrastructure Standards

Requirements:

• Must have at least six (6) years experience in IT related industry or BPO.
• The six (6) years technical experience must be inclusive of at least two (2) years supervisory experience.
• Must be adept in supervising a large number of technical staff.
• Working knowledge in workstation troubleshooting
• Working knowledge in server administration including server security and maintenance
• Working knowledge in backup and storage technology
• Working knowledge in networking including LAN, MAN, and WAN architecture
• Working knowledge in telephony/PABX/VoIP services
• Project Management (use of tools such as MS Project, MS-Visio)
• Background in ITIL or ITSM and ISMS will be an advantage
• Must have good command of oral and written communication, and effective presentation skills
• Preferably graduate of Engineering course, in Electronics and Communications Engineering, Computer Engineering, or a graduate of B.S. in Computer Science, or Information Technology.

Responsibilities:

• Assist the Operational Readiness Team Lead in the execution of operational readiness programs by performing functions associated with compliance and other audits for Accenture.
• Acts as an Analyst, or audit track leader reporting to the Team Lead during compliance audits of entities within Accenture.
• Participates as team member in certification and readiness audits assigned.
• Ensures audit reports are accurate, thorough and contain sufficient information to base compliant/non-compliant findings.
• Provides timely notification to Operational Readiness Lead of potential non-compliance.
• Assists in the development and implementation of reporting forms associated with the compliance processes.
• Performs operational audits to ensure that internal controls, standards and procedures are effective.
• Assembles relevant information to support logical determinations on compliance and non-compliance for each standard.
• Leads the Operational Readiness Staff and will assist the Operational Readiness Lead in making the initial determination of compliance and non-compliance.
• Evaluates and provides reasonable assurance that controls and processes are functioning as intended and will enable the organization’s objectives and goals to be met.
• Reports identified internal control deficiencies directly to the Operational Readiness Lead and provide recommendations for improving the organization’s operation, in terms of both efficient and effective performance.
• Develops appropriate process metrics and analysis program based on client requirements which will be used as basis for building the organization’s metrics program or key performance indicators.
• Trains users/clients on process metrics.

Requirements:

• Must have at least four (5) years experience in an IT related capacity.
• Must be knowledgeable in IT auditing principles and practices, trend analysis and metrics development and maintenance.
• With background in ITIL or ITSM and ISMS.
• Must have good command of oral and written communication and effective presentation skills.

REQUIREMENTS:

• College Graduate/Undergraduates
• Proficient in English and Cantonese communication skills
• With at least 1 year of work experience in any field
• Accounting experience is an advantage but not required
• Chinese nationals (currently in the Philippines) and Filipino Cantonese speakers are welcome to apply
• We encourage undergraduates to apply
• Must be willing to work graveyard and shifting schedules

REQUIREMENTS:

• Graduate of Accounting or any business-related course.
• With minimum of 1 year General Accounting experience.
• Average written and oral communication skills.
• Must be willing to work on a graveyard/cyclical shifts.

Build your career as you gain exposure in a truly global company. Apply at Accenture now!

Responsibilities:

Requirements:

• KEY QUALIFICATIONS/SKILLS
  • Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree, Finance/Accountancy/Banking or equivalent.
  • Preferably CEO/SVP/AVP/VP/Directors specializing in Banking/Financial Services or equivalent.At least 10 years relevant experience preferably in outsourcing, shared services, or Finance and Accounting operations.
  • 5 years managerial experience in Accounting and Finance Functions. Manages operations with min of 50 people.
  • Preferred positions previously held: VP/AVP Finance/Accounting and Administration, Controller/Comptroller, Finance/Accounting Manager, Country/Regional Manager – Operations, Chief Finance Officer, Chief Operations Officer, Senior Manager – Finance/Accounting.
  • Proven supervisory or management track record
  • High standard of professional conduct
  • Excellent business writing skills
  • Ability to maintain confidential information
  • General knowledge of human resources
  • Good knowledge of financing and/ or budgeting
  • High knowledge of service levels and service requirements
  • Detail oriented
  • Attention to accuracy and quality
  • Experience in team interactions and team facilitating
  • Ability to quickly identify and provide recommendations on issues
  • Strong communication both written and oral
  • Travel may be required
  • Basic technical knowledge
  • Strong skills in PC / Mainframe applications
  • A working knowledge of MS Office products
  • Proficient in report writing, business correspondence and procedure manuals

Accenture

Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree , Human Resource Management, Psychology or equivalent.
• Must have excellent English communication skills
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
• Full-Time positions available.

Company : Accenture

Company Address: G/F Makati StockExchange Ayala Avenue Makati City 1200 Industry: Call Center / IT-Enabled Services / BPO

Network Processing Associates (Engineering Fresh Grads)
Grow in an environment that allows you to learn and become better professionally. Experience regular mentoring, training, and performance reviews that will gear you toward success while receiving a competitive benefit package.

As a Network Processing Associate, you will be processing orders and inquiries on circuit designs and network-related orders for a major telecommunications company in the US.

REQUIREMENTS:
• Must be a graduate of any engineering or IT course. (A degree in ECE is an advantage)
• Above average communication skills.
• Thorough and keen to details to ensure quality of work.
• Strong problem-solving and analytical skills.
• Willing to work on shifting schedules.
• Fresh Graduates/Entry level applicants are encouraged to apply.

HOW TO APPLY:

Walk in at our MAKATI STOCK EXCHANGE RECRUITMENT CENTER!
G/F San Carlos RoomMakati Stock Exchange Building,
AyalaAvenueMakati City (near Manila Peninsula)
Exam schedules: Mon – Friday / 10AM and 1:30 PM
Bring your updated resume and valid ID.
Look for Mela Villarante.

Accenture
Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

General Accounting Analysts
We offer an exciting career where your personal competencies are well recognized and rewarded. Be part of highly qualified professionals in the field of Accounting! Be part of a diverse team that is driven to deliver their best to clients across the globe! Enhance your professional abilities now and apply in ACCENTURE!

As a General Accounting Analyst, you will be working under the General Accounting functional group handling tasks and transactions related to:

• Journal entries
• Reconciliations
• Treasury / Cash management
• Period close
• Monthly standard activities
• Quality assurance

REQUIREMENTS:
• Candidate must possess at least a Bachelor’s/College Degree in Accounting.
• At least 1 year(s) of working experience in General Accounting.
• Must be willing to work in cyclical/graveyard shift.
• Above average communication skills.
• Detail-oriented and can multi-task.
• Full time positions available.

HOW TO APPLY:
• Through Jobstreet
• For non Jobstreet users, you may also apply directly at our career site:

https://philjobs.accenture.com/DirectApplicant/html/SearchJobs.aspx

Accenture
Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Quality Control Analyst/ ISO Auditor
Quality Engineer will be in charge of handling internal and external audits, client or certification audits for F&S team. He is responsible for

* Coordinating with Information Security Groups of both business units
* Coordinate with various functional teams for schedules, audit proper and action item closures.
* Manage resources and handling mandated information guidelines.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* Expertise in information & physical security guidelines.
* Preferably 1 year experience in service management and 3-5 years audit experience.
* Has exposure in ISO Certification
* Full-Time positions available.

Accenture
Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Network Processing Associate (ECE Fresh Grads)
Grow in an environment that allows you to learn and become better professionally. Experience regular mentoring, training, and performance reviews that will gear you toward success while receiving a competitive benefit package.

As a Network Processing Associate, you are responsible and accountable for executing service fulfillment activities based on the identified. You will be processing orders and inquiries on circuit designs and network-related orders for a major telecommunications company in the US.

REQUIREMENTS:

• Must be a graduate of B.S Electronics and Communication Engineering.
• Above average communication skills.
• Thorough and keen to details to ensure quality of work.
• Strong problem-solving and analytical skills.
• Willing to work on shifting schedules.
• Fresh Graduates/Entry level applicants are encouraged to apply.

HOW TO APPLY:

Walk in at our MAKATI STOCK EXCHANGE RECRUITMENT CENTER!
G/F San Carlos RoomMakati Stock Exchange Building,
Ayala Avenue Makati City (near manila Peninsula)
Exam schedules: Mon – Friday / 10AM and 1:30 PM
Bring your updated resume and valid ID.
Look for Mela Villarante.

Accenture
Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO

Reports Specialist (055)
To collect data required for effective implementation of all Operations and Quality initiatives; support the different platforms in operations through generating useful, accurate and relevant reports and analyzing operational performance data.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 1 year(s) of work experience in the same capacity
* Capable of reports automation, with project and time management skills
* customer service oriented
* Adaptive to changing work schedules and working hours
* Full-Time positions available.

Accenture
Company Address: G/F Makati Stock Exchange Ayala Avenue Makati City 1200
Industry: Call Center / IT-Enabled Services / BPO