Responsible for managing and coordinating the integrated operational system .He/she is tasked with managing the day to day activities of the collections teams ensuring appropriate staffing is maintained throughout the operation. He/she is responsible for ensuring that the appropriate level of communications exists between his team and their counterpart organization.

The Operations Manager is also responsible for the development of his direct reports. He must provide daily leadership guidance and support to his team leaders through daily coaching and mentoring sessions toward the broader unit’s goals.

Requirements:

Graduate of any 4 yr course
With supervisory experience, working experience in a call center environment a plus
Excellent communication, organizational and negotiation skills
Proficient in the use of Office Applications such as MS Word, Excel and Outlook

Description:
Accenture Manila BPO is looking for individuals who are qualified for the position of Telecom Software Tester. Successfuly applicants for Telecom Software Tester will have a great career in Accenture Manila BPO.

Responsibilities:
System testing of embedded software
Test case creation, execution, log collection and initial analysis
Test automation framework creation
Test Automation scripting  e.g., running FTP in a loop, doing ping continuously etc

Requirements:
At least 2 years experience in telecom software testing
Experience in Functional, Conformance, Regression, Stress and Performance Testing
Experience in scripting Language like Perl, Python, TCL and tools like Ethereal, Wireshark etc.
Understanding of Telecom Technologies (GSM, UMTS, LTE) and 3GPP specifications and knowledge of signaling protocols (UMTS or LTE) is a plus

Responsibilities:
As a Customer Service Representative, you will attend to customers inquiries and concerns and provide support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:
Graduate of any 4 year course
At least 6 months work experience
With good communication skills
Willing to work on shifting schedule

Responsibilities:
Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and call drivers.
Support development of long term Call Centre staffing needs including optimum skill set mix, recruiting and training plan through detailed analysis of current resources and future needs.
Make recommendations regarding CSR recruiting, replacement and cross training.
Analyze call centre shrinkage and make recommendations regarding reduction. Provide Intraday team with shrinkage targets and vacation allowances per client.
Assist Manager, Workforce Planning, with ad hoc analysis and WFP process improvements.

Requirements:
Bachelor’s degree plus one year directly related experience or an equivalent combination of education, training and experience
has at least 3 years experience as a Workforce Analyst or Intra-day operations analysts
Experience with web based routing tools (i.e. Genesys, Apropos) preferred
Good communication skills
Ability to multi-task and prioritize work effectively
Full-Time positions available.

Responsibilities:

Requirements:

• Graduate of a 4-5 year course
• IP Networking knowledge is required
• At least 1 year work experience in a technical or operations position in a telecommunications or BPO company

Responsibilities:

Requirements:

• Graduate of a 4-5 year course
• IP Networking knowledge is required
• At least 1 year work experience in a technical or operations position in a telecommunications or BPO company

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, any field.
• Must be proficient with English and Korean language (written and oral).
• Must have at least 1 year of working experience in any field or industry.
• Work experience in the BPO industry is preferred.
• Willing to work on a night shift or cyclical shifting schedule.

Responsibilities:

Requirements:

• Graduate of any 4-5 year course
• At least 1 year technical work experience in  an engineering, telecommunications or BPO company
• IP networking knowledge required

Responsibilities:

Requirements:

• Graduate of any 4-5 year course
• At least 1 year work experience in a technical position in an engineering, telecommunications or BPO company.

• Graduate of any 4-5 year course
• IP Networking knowledge required
• At least 1 year work experience in a technical position in an engineering, telecommunications or BPO company.

• Graduate of any 4-5 year course
• Must have CISCO training
• CISCO certification is an advantage
• At least 1 year work experience in a technical position in an engineering, telecommunications or BPO company.

Responsibilities:

• As a BPO Data Analyst, you will be handling transactions for a leading health care insurance provider. The work can be diverse, which may include tasks such as member enrollment, approvals and issue resolution. Make an impact as a part of a team that is driven to deliver excellent results on time.

Requirements:

• Graduate of any 4 or 5 year course, preferably business courses
• Willing to work on shifting schedules
• Willing to be assigned to either Pioneer or Gateway Cubao office (depending on project assignment)
• Encoding or Data Analyst experience is an advantage

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Law or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably 1-4 Yrs Experienced Employees specializing in Law/Legal Services or equivalent.
• Full-Time positions available.

Responsibilities:

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , any field.
• Expertise in information & physical security guidelines.
• Preferably 1 year experience in service management and 3-5 years audit experience.
• Has exposure in ISO Certification/Certification
• Full-Time positions available.

Responsibilities:
Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and call drivers.
Support development of long term Call Centre staffing needs including optimum skill set mix, recruiting and training plan through detailed analysis of current resources and future needs.
Make recommendations regarding CSR recruiting, replacement and cross training.
Analyze call centre shrinkage and make recommendations regarding reduction. Provide Intraday team with shrinkage targets and vacation allowances per client.
Assist Manager, Workforce Planning, with ad hoc analysis and WFP process improvements.

Requirements:
Bachelor’s degree plus one year directly related experience or an equivalent combination of education, training and experience
has at least 3 years experience as a Workforce Analyst or Intra-day operations analysts
Experience with web based routing tools (i.e. Genesys, Apropos) preferred
Good communication skills
Ability to multi-task and prioritize work effectively
Full-Time positions available.

Responsibilities:

Boost your career here at Accenture and increase your professional value! Be equipped by receiving the best training from the best mentors. As a collections specialist, you will be handling accounts for a multinational corporation. You will be receiving inbound calls from the company’s clients to answer their queries regarding concerns on subscription arrangements and payments. You will also make outbound calls to the company’s clients for collection purposes. Develop your communication and people interaction skills as you encounter different scenarios with each call and gain valuable experience that will give your career a headstart!

Requirements:
Graduate of any course
At least 1year working experience in a call center setting
Experience in collections or sales is an advantage
Analytical and problem solving ability
Ability to develop great people interaction and communication skills
Willing to work midshift or night shift.

Responsibilities:
Support development of staffing and scheduling optimization through on going NCO and AHT trend analysis. Involvestime series analysis and anecdotal information for all available sources. Translation of call volume and handle time forecasts into staffing requirements
Lead client forecasting process through monthly discussion and graphical analysis of call volumes, AHT and call drivers.
Support development of long term Call Centre staffing needs including optimum skill set mix, recruiting and training plan through detailed analysis of current resources and future needs.
Make recommendations regarding CSR recruiting, replacement and cross training.
Analyze call centre shrinkage and make recommendations regarding reduction. Provide Intraday team with shrinkage targets and vacation allowances per client.
Assist Manager, Workforce Planning, with ad hoc analysis and WFP process improvements.

Requirements:
Bachelor’s degree plus one year directly related experience or an equivalent combination of education, training and experience
has at least 3 years experience as a Workforce Analyst or Intra-day operations analysts
Experience with web based routing tools (i.e. Genesys, Apropos) preferred
Good communication skills
Ability to multi-task and prioritize work effectively
Full-Time positions available.

Responsibilities:

• As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:

Responsibilities:
As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:
• Graduate of any Bachelors degree or any 2-year vocational, technical or diploma course
• College undergraduate completing the 4-year combo:
[at least 1 year in college + minimum 3 years work experience in a call center setting]
[at least 2 years college + minimum 2 years work experience in a call center setting]
[at least 3 years college + minimum 1 year work experience in a call center setting]
• Fluent English communication skills
• Good computer navigation skills
• Knows how to use the Internet
• Typing speed of 30 wpm or higher
• Can multi-task
• Willing to work on night shifts
• Willing to work full time
• Willing to be assigned in Mandaluyong or Makati.
• Applicants should be Filipino citizens or hold relevant residence status

Responsibilities:

• As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:

Responsibilities:
As a Technical Support Representative/Customer Service Representative(call center agent), you will guide customers to help fix their internet connection problems, troubleshoot e-mail and client software issues and provide product support to ensure customer satisfaction. Top-level language and process skills training will be provided to ensure your success. Continuous support from our highly-skilled team leaders and coaches will help you to constantly improve on your performance.

Requirements:
• Graduate of any Bachelors degree or any 2-year vocational, technical or diploma course
• College undergraduate completing the 4-year combo:
[at least 1 year in college + minimum 3 years work experience in a call center setting]
[at least 2 years college + minimum 2 years work experience in a call center setting]
[at least 3 years college + minimum 1 year work experience in a call center setting]
• Fluent English communication skills
• Good computer navigation skills
• Knows how to use the Internet
• Typing speed of 30 wpm or higher
• Can multi-task
• Willing to work on night shifts
• Willing to work full time
• Willing to be assigned in Mandaluyong or Makati.
• Applicants should be Filipino citizens or hold relevant residence status

Responsibilities:
Conduct outbound scripted calls to members that do not respond to Health Care survey.
Conducts Health Care survey via telephone including system documentation of all call activity.
Directs member inquiries to appropriate Health Coach or Nurse Health Coaches.
Responsibilities exclude providing medical advice/opinion on treatment or services.

Requirements:

• Graduate of any Bachelors degree or any 2-year vocational, technical or diploma course
• College undergraduate completing the 4-year combo:
[at least 1 year in college + minimum 3 years work experience in a call center setting]
[at least 2 years college + minimum 2 years work experience in a call center setting]
[at least 3 years college + minimum 1 year work experience in a call center setting]
• With Outbound experience, preferred but not required
• Fluent English communication skills
• Typing speed of 30 wpm or higher
• Willing to work on night shifts
• Willing to work full time
• Willing to be assigned in Mandaluyong or Makati.
• Applicants should be Filipino citizens or hold relevant residence status