Sourcing Associate
(National Capital Reg – Makati)

REQUIREMENTS:

* Graduate of a bachelor’s degree (Marketing/Advertising, Human Resource Management, or other related field is preferred)
* Minimum of 6 months to 1 year experience in recruitment, sourcing, marketing, events; or related experience in human resources
* Call center/customer service operations preferred
* Excellent written and oral English communication skills
* Must be proficient with various software applications programs including Microsoft Outlook, Word, Excel and PowerPoint
* Proficient planning, time management, and decision making skills
* Knowledgeable with multiple sourcing strategies and techniques in mass recruitment
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Sourcing Specialist
(National Capital Reg – Makati)

RESPONSIBILITIES:

* The Sourcing Specialist is responsible in supporting all internal and external sourcing activities for 24/7 Customer. This includes coordination with internal customers and vendors and ensuring that all activities are thoroughly executed.

REQUIREMENTS:

* Bachelor degree. Graduate degree preferred
* Degree in Psychology, Human Resource Management, or other related fields is preferred
* Minimum of 1-2 years experience in recruitment, sourcing, marketing; or related experience in human resources
* 1 year call center/customer service operations preferred
* Excellent written and oral English communication skills
* Must be proficient with various software applications programs including Microsoft Outlook, Word, Excel and PowerPoint
* Proficient planning, time management, and decision making skills
* Knowledgeable with multiple sourcing strategies and techniques in mass recruitment
* Applicants should be Filipino citizens or hold relevant residence status.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Fresh Graduate Agents
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be not more than 24 years old.
* Fresh graduates with no work experience are encouraged to apply.
* Full-Time positions available.

24/7 Customer Philippines Inc.
GF MJ Plaza, 106 Valero St., Salcedo Village, Makati City
http://www.247customer.com

Experienced Agents (Day Shift)
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above recent call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Excellent command of English
* Strong customer service orientation

Interested applicants can visit our recruitment office at the :

24/7 Customer Philippines Inc.
G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

Technical Service Representatives (US Account)
(National Capital Reg – Makati)

Requirements:

* Bachelor’s Degree in a related field from a four year college or university
* At least 3 months recent experience in the call center industry from a technical account
* For undergraduates, completed at least 2 years of college with at least 3 months recent experience in an international call center from a technical account
* Strong customer service orientation
* Strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems
* Has an understanding / navigational skills of the Internet functionalities and terminologies such as browsers, email, chat, forum, message board, domain, web page, internet service providers, online service providers, etc.

Interested applicants can visit our recruitment office at the :
24/7 Customer Philippines Inc.
G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

Customer Service Agent (UK Account)
(National Capital Reg)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Excellent command of English
* Strong customer service orientation

Interested applicants can visit our recruitment office at the :
24/7 Customer Philippines, Inc.
G/F MJ Plaza , 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

Call Center Agents for US, Australian, and UK Accounts (January 2010)
(National Capital Reg)

Requirements:

* Technical Service Representatives (US Account)

* Bachelor’s Degree in any computer or IT-related course
* At least 3 months recent experience in the call center industry from a technical account
* For undergraduates, completed at least 2 years of college with at least 3 months recent
* experience in an international call center from a technical account
* Start Dates: January 11, 18, and 25

* Customer Service Representatives (Australian Account)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Start Dates: January 7, 14, and 28

* Customer Service Agents (UK Account)

* Bachelor’s Degree in any field with at least 6 months experience in a call center (Inbound or Outbound)
* Fresh graduates of any business-related course
* For undergraduates, completed at least 2 years of college with at least 6 months recent experience in a call center
* Start Dates: January 21 and 28
* Applicants should be Filipino citizens or hold relevant residence status.

Interested applicants can visit our recruitment office at the G/F MJ Plaza Building, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Facilities Specialist
(National Capital Reg – Makati)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* Highly fluent in both written and spoken English
* Should possess a high technical aptitude lavel and has attended seminars and trainings reinforcing subject-matters directly related to facilities management
* Should have at least 2 years solid professional working experience in the same capacity
* Highly proficient in building management laws, construction codes & occupancy codes
* Must be highly familiar in reading, analyzing and interpreting budgets and actual spreadsheets
* Should have good understanding of the real estate dynamics as it is being performed inside a customer contact center environment.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Senior Human Resources Officer
(National Capital Reg)

Requirements:

* Bachelor’s degree in Human Resources Management or any related field
* 5 years experience in the same capacity, gained from the call center and/or BPO industry
* Working knowledge and hands-on experience in Compensation and Benefits, Labor Relations, Organizational Development, Talent and Performance Management, and Employee Wellness Programs
* Excellent written and oral English communication skills

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99

Facilities Specialist
(National Capital Reg – Makati)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in any field
* Highly fluent in both written and spoken English
* Should possess a high technical aptitude lavel and has attended seminars and trainings reinforcing subject-matters directly related to facilities management
* Should have at least 2 years solid professional working experience in the same capacity
* Highly proficient in building management laws, construction codes & occupancy codes
* Must be highly familiar in reading, analyzing and interpreting budgets and actual spreadsheets
* Should have good understanding of the real estate dynamics as it is being performed inside a customer contact center environment.

Company Name :
24/7 Customer Philippines, Inc.
Industry :
Call Center / IT-Enabled Services / BPO
Type of Company :
Private Limited Company, Local Based Company
Location :
MJ Plaza 106 Valero St. Salcedo Village Makati 1200
Company Fax :
02-79-248-99