Language Trainer
(Eastern Visayas – Palo, Leyte)

* Conduct Accent Neutralization, and English Proficiency programs.
* Enhance the English communication skills of Trainees and Near Hire Trainees.
* Responsible for maintaining schedule and timing of a training class including reporting, documentation, and development of course material.
* Assess language quality and communication skills using the accepted monitoring form and constructive language feedback to agents.
* Conduct Training Needs Analysis (TNA) to address specific operational needs.
* Facilitate communications and customer service uptrainings.
* Collaborate with team leaders and trainers/ training managers in improving agents’ communication skills

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Mass Communications, Linguistics/Languages, Education/Teaching/Training or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Working knowledge of Microsoft Word and Excel required.
* Ability to educate, motivate and conduct interactive/lecture style instruction. Excellent oral and written communication skills.
* Ability to manage resources and people.
* 1 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com