Accounts Payable Helpdesk Agent
(National Capital Reg)

Responsibilities:

* Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
* Gathers information from the caller to identify customer’s needs and determine appropriate action.
* Communicates appropriate options for resolution.
* Investigates and attempts to resolve complaints.
* Investigates and resolves problems escalated through lower-level staff members.
* Uses a computer system to research/resolve inquiries and log customer calls.
* Handles escalations referred by a CS Agent.
* Handles troubleshooting, research and reports in the ERP

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 1 Full-Time position available.
* Applicants should be Filipino citizens or hold relevant residence status.
* Responds to telephone inquiries and complaints in a prompt, accurate, and courteous manner following standard scripts and procedures.
* Gathers information from the caller to identify customer’s needs and determine appropriate action.
* Communicates appropriate options for resolution.
* Investigates and attempts to resolve complaints.
* Investigates and resolves problems escalated through lower-level staff members.
* Uses a computer system to research/resolve inquiries and log customer calls.
* Handles escalations referred by a CS Agent.
* Handles troubleshooting, research and reports in the ERP

Affiliated Computer Services, Inc. (ACS Phils)
7th Flr., One E-COM Center Bldg. cor. Harbor Drive and Sunset Ave., Mall of Asia Complex Pasay City.
Website: http://www.acs-inc.com