Responsibilities:

Answer incoming calls / emails, chats and respond to customer’s enquiries, log support requests and effectively communicate resolution to customer’s issue.
Identify customer’s issue and provide available support options.
Adhere to and demonstrate Quality Monitoring (QA) guidelines.
Demonstrate a high level of professionalism and strong customer service orientation.
Update Call / Email / Chat Management database with details on each customer interaction in accordance with client procedures.
Outline any charges and or guidelines to customers in accordance with client procedures.
Regularly stay updated with the latest product knowledge and technical skills using available resources.
When required, to escalates issues outside of service boundaries to Team Leader.
Take responsibility to ensure customer experience exceed expectations.
Create a positive impression whenever interacting with customers.
Undertake any Ad Hoc project or assignments assigned by Team Leader.
Requirements:

Experience in the call center industry
With good employment history
Good records of meeting performance and attendance.
Technical background is an advantage
Willing to start immediately
Excellent verbal and written communication skills
Self-disciplined and perceptive
Ability to work in a fast-paced environment.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Applicants must be willing to work in Mckinley Hills,Fort Bonifacio,Taguig City or in Eastwood City, Libis, Quezon City

Responsibilities:

Offers healthcare business office consulting and management of accounts receivables. Concentration is on billing and collections using collection techniques to provide accelerated accounts receivable recovery. Focuses on credit and collection activities to assist clients optimize revenue, improve cash flow and strengthen their financial position.

Gathers information to effectively collect and resolve outstanding accounts

Maintains database/systems by entering, updating, and retrieving data, as well as formatting and generating reports

Assists in resolution of outstanding balance problems from past due accounts

Responds to inquiries from customers and/or internal representatives in the achievement of account resolution

Requirements:

Candidates must possess at least a Bachelor’s/College Degree in any field

Fresh graduates/Entry level applicants are encouraged to apply

Candidates must have a good command of the English language

Candidates must be willing to work on a graveyard shift

Responsibilities:

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Required language(s): English
Applicants must be willing to work in Quezon City.
Fresh graduates/Entry level applicants are encouraged to apply.
60 Full-Time positions available.

Responsibilities:

Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance
Requirements:

Completion of at least two (2) years of college education (without back subjects)
1 year customer service experience
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Telephone courtesy skills
Computer knowledge
Data entry ability
Willing to start immediately.

Job Responsibilities:
Answers incoming calls and emails promptly and in accordance with established call/email -handling procedures
Provides concise, quality customer service in a professional and courteous manner for client projects
Performs related work as required and works on special projects, as requested
Interacts with fellow team members to enhance project performance
Job Requirements:
Bachelors Degree or at least 2 years in college
Strong written and verbal communication skills
Knowledge of MS-Office products: Mail, Word & Excel
Telephone courtesy skills
Computer knowledge
Data entry ability
Work in an office environment
Varied shifts; weekend and holiday work schedules
Manual dexterity and motor coordination ability
Eye coordination ability
Must be able to interact effectively with all employees
Must be able to represent TeleTech professionally with all customers

You enjoy talking to people and helping them out with their concerns. You are driven to find solutions and you have the patience to follow through until the problems are solved. You may not be a highly technical person but you enjoy working with computers. You understand that good customer service means having a sense of urgency and always being ready with the information/solutions.

The Qualifications…

While ultimately it will be your positive attitude and energy that helps you succeed, there are a few things you need to get started:
At least two years in college – no back subjects
Customer service experience preferred
Well polished communication and verbal skills
Exceptional Soft Skills
Flexibility in meeting changes in schedules and processes
Ability to multi-task, in a fast paced and vibrant work environment

Be part of a growing Australian account! Enjoy day and night shifts, competitive compensation package and recreational areas for relaxation.

This account requires effective management of incoming customer emails. On behalf of an Australian Telecommunications company you will be required to review and respond to incoming email concerns or product enquires. If needed, you call the customer to confirm missing details or order information to ensure timely processing of emails and high customer satisfaction.

Qualifications:
At least 2 years in Collage – No back subjects.
Customer service experience is a PLUS!
Well polished communication, verbal and writing skills
Flexible in meeting changes in schedule and processes
Ability to multi-task, in a fast paced and vibrant work environment

Requirements:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Fresh graduates/Entry level applicants are encouraged to apply.
100 Full-Time positions available.
Must be at least 18 years old
With good communication skills
Willing to start asap

Responsibilities:
As a level 2 customer service support professional, you’ll be part of a fun, fast-paced team helping our customers with questions and concerns relating to various products and services in the consumer electronics, telecommunications, computer, and media and entertainment industries. You’ll take mainly inbound calls and may also be required to connect with our customers using e-mail and chat. When dealing with each customer’s unique situation, our customer service support professionals are always polite and helpful and most importantly they show a genuine interest in serving our customers. If you have great interpersonal skills and enjoy connecting with others, then consider Stream as we strive to deliver a truly personal customer experience.

Morning shift – schedules are fixed at either 3AM-12PM or 4AM-1PM
Earn up to P20,000 per month!
Get extensive training for tech support & customer support skill set.

Requirements:
Must have finished at least two (2) years in college or prossess a vocational / short course certificate
Call center experience is an advantage; but not a requirement.
With excellent command in English language, both oral and written
Full-Time positions available

REQUIREMENTS:

Candidate must possess at least a Highschool Diploma/Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Candidate must be CONVERSANT in English.
Candidate must be willing to work in any of the ff sites: Taguig, Makati, Alabang, Ortigas, Pasay and Quezon City
Candidates should be Filipino citizens or hold relevant residence status.
Candidates must be willing to work in shifting schedule including weekends and holidays.
Fresh graduates/Entry level applicants are encouraged to apply.
100 Full-Time positions available.

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Preferrably with at least Six (6) months work experience in the call center industry or completion of at least two (2) years of college education

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Six (6) months work experience in the call center industry or completion of at least two (2) years of college education

Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Requirements:
Strong written and conversational English communication skills
A working knowledge of MS Office products: Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Six (6) months work experience in the call center industry or completion of at least two (2) years of college education

Requirements:

Fluent in Verbal and Written English.
Computer savvy.
With or without experience.
Willing to do Graveyard Shift and be assigned in Muñoz, Quezon City.
Candidate must possess at least a Vocational Diploma/Short Course Certificate, Bachelor’s Degree or finished 2nd year in College in any field.
35 Full-Time positions available.
MUST BE READY TO START FOR WORK THIS DECEMBER 2011.

Responsibilities:

Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate of a 2-year Associate Degree Course or has at least completed all 3rd year College Subjects of a Bachelor’s/College Degree of any field.
Required skill(s): Customer Service or CSR, Technical Support or TSR, MS Office, Internet Explorer, Lotus Notes (Preferred), Symphony (Preferred)
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in IBM Eastwood City Libis Quezon City 1110.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
4 Full-Time positions available.

RESPONSIBILITIES:
CSR
Ability to provide information & satisfy customer’s needs via phones, e-mails and faxes as a receiver and caller.

TSR
Explains to the customers the provided instructions with their technical problems (troubleshooting software and hardware)

REQUIREMENTS:
FRESH GRADUATES, UNDERGRADUATES AND HIGH SCHOOL GRADUATES ARE WELCOME TO APPLY

Customer Service Representative (CSR)
Candidates must possess at least a High School Diploma/Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Must be 18 years old and above
Amenable to work on shifting schedules
Fresh graduates/Entry level applicants are encouraged to apply.
CALL CENTER & SALES EXPERIENCE is a PLUS but Candidates with NO CALL CENTER EXPERIENCE are welcome to apply
Nurses are welcome to apply. Board passers/Under board.
Must be able to communicate in English (written and verbal)
Must be willing to work anywhere in Quezon City (North Edsa, Eastwood or Commonwealth), Ortigas,
Earn as much as 18K-20K for applicants with CALL CENTER EXPERIENCE
Makati and Mandaluyong areas
Preferably those who are residing in Metro Manila
Full-Time positions available.

Technical Support Representative (TSR)
Candidates must possess at least a High School Diploma/ Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
Knowledgeable with troubleshooting techniques
Should have technical background
Applicants must be 18 years old and above
Good communication skills
Computer literate
Amenable to work on shifting schedule
Call center experience (At least 6 mts.) is a plus but Fresh graduates/Entry level applicants are encouraged to apply

Responsibilities:
As a customer service professional, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service professional, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:
Must have finished at least two (2) years in college or possess a vocational/short course certificate.
Excellent English communication skills.
Good problem solving and decision making skills.
Applicants should be Filipino citizens or hold relevant residence status.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.

Requirements:

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , any field.
Fresh graduates/Entry level applicants are encouraged to apply.
Undergraduates of any course or High school graduates are welcome.
250 Full-Time positions available.
Atleast 18yrs of age.
Average communication skill
With or without experience
Willing to be assigned on various shifts
Bring 5 copies of resume.

Job Responsibilities:

You enjoy talking to people and helping them out with their concerns. You are driven to find solutions and you have the patience to follow through until the problems are solved. You may not be a highly technical person but you enjoy working with computers. You understand that good customer service means having a sense of urgency and always being ready with the information/solutions.

The Qualifications…

While ultimately it will be your positive attitude and energy that helps you succeed, there are a few things you need to get started:
Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in BPO or Non BPO Industry
Strong conversational English communication skills
Proficient in MS Office products Mail, Word, & Excel
Analytical and can work in a fast-paced environment
Amenable to work in shifting schedules

Job Responsibilities:
Answering incoming calls promptly and according to our established call-handling processes, including technical resolution.
Enhancing customer relationships through the identification of customer needs and opportunities
Providing excellent customer service in a professional and timely manner every time
Interacting with team members to enhance performance

Job Requirements:

Completion of at least two (2) years of college education (without back subjects)
Preferably with at least six (3) months work experience in the call center industry.
Sales experience is a plus
Strong conversational English communication skills including colloquial and idiomatic phrases
A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
A working knowledge of MS Office products Mail, Word, & Excel
A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment
Willing to work on shifting and graveyard schedule.
Amenable to work in Roxas, Pasay City, and Cybergate Pioneer, Mandaluyong
Willing to start immediately.