Company: Dell Philippines
Position: Customer Service Agents

Responsibilities:

* Direct all customers to the appropriate queue.
* Provide an excellent customer experience to all customers.
* De-escalating customers and following the proper escalation process when it fails.

Requirements:

* Fresh graduates of any course/less than 10 months of experience in a call center are encouraged to apply
* Possess excellent English Communication Skills
* Possess Good Telephone Etiquette Skills
* Well versed with MS Office and navigating open applications
* Prepared to work on shifting schedules
* Applicants must be willing to work in Quezon City
* Applicants should be Filipino citizens or hold relevant residence status

* Full-Time positions available
* Required language(s): English

Dell International Services Philippines, Inc.
2/F 1800 Eastwood Avenue, Eastwood City Cyberpark,
188E. Rodriguez Jr. Avenue,
Bagumbayan,
Quezon City - 1110
www.dell.com/manila
ph: 7283355

Company Name: The Resource Group
Position: Customer Service Representative

Requirements:

* At least 2 years in college or a graduate of any vocational course
* Previous call center experience in an IB customer service account is a plus
* Good command of oral and written English
* Good listening and comprehension skills
* Courteous with strong customer service orientation
* Ability to clarify customer requirements, probe for and confirm understanding of problems
* Proficiency in the use of Windows, Office applications, Internet Explorer as well as various Internet terminology
* Applicants should be Filipino citizens or hold relevant residence status
* Willing to work on shifting schedules / graveyard shift
* Willing to be assigned in Ortigas

You may apply on-line and may visit http://www.trgworld.com for more infos

Company Name: Influent Philippines
Position: Customer Contact Associates

Daily Exams at 1:00PM
Bring Resume and Apply in Person

Influent Philippines, Inc.

Recruitment Center : 8f Robinson’s Equitable Tower
ADB corner Poveda St., ADB Avenue, Ortigas Center
Contact Numbers: 0928-5075682 / 0928-5075683 / 0922-8332741

Company Name: John Clements Consultants, Inc.
Position: Customer Care Specialist

Requirements:

* Candidate must possess at least a Vocational Diploma/ Short Course certificate or Bachelor’s/College Degree in any field.
* Completed at least 3 years in college.
* Excellent verbal and written English communication skills.
* Proficient in computer and internet applications.
* Good customer service skills.
* Applicants must be willing to work in Quezon City, Mandaluyong City, Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Willing to work in shifting schedule.
* Full-Time positions available.

Interested applicants may call GEM at 8841203 or 6130098

Company Name: IP Contact Center Outsourcing Inc. (IP CCO)
Position: Technical Support Representative

Responsibilities:

1. Make certain that all customer issues assigned to them are properly administered.
2. Be able to work independently and within a team environment.
3. Ability to exercise independent thought troubleshooting customer’s device and network deployments
4. Review and assess situations that may be varying between very simple to extremely complex network configurations without guidance.
5. Understanding of basic TCP/IP networking, XP, Win2000, NT, Win9x setup and administration, PC hardware architecture, and setup and configuration of current products
6. Working understanding of WAN protocols such as PPP (including PPPoE), DHCP, Frame Relay, etc
7. Knowing and assisting customers with issues regarding products: setup and configuration, maintenance, and integration with common third party products

Requirements:

1. One year technical support/customer services experience is a plus
2. Excellent communication skills both written and verbal as well as excellent organizational skills
3. Associate Degree preferred and/or equivalent professional training certifications
4. Base certifications (MCP, A+, CCNA) or equivalent of 1-2 years of real life network and PC experience.

• Additional experience in Workforce Management and MIS background will be a plus
• Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
• Required skill(s): Win95/98/NT, Linux, Internet Applications.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in Estwood, Libis.
• Applicants should be Filipino citizens or hold relevant residence status.
• Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
• Full-Time positions available.

Company Name: PCCW Limited Inc.
Position: Customer Service Representative

Working location: Guangzhou, China

Job Responsibility:

* Provides excellent telephone enquiry service, deals with queries and complains from customers;
* Handle email request for the customer;
* Fulfills various work targets set by the company;
* Conducts basic English skills training to Chinese colleagues.

Requirement:

* Filipino with decent English accent;
* Bachelor degree or above in education;
* With at least 1 year working experience in customer service center, previous experience in handling US or European customers preferable;
* Good adaptability to new environment and works well under pressure;
* Familiar with operating office computer applications;
* With training or coaching experience an advantage.

We provide attractive remuneration package to the right candidate.

Please send your full CV with expected salary and recent photo to tubbs.hs.liang@pccw.com; or

Post: PCCW Customer management Technology and Services (Guangzhou) Limited
Rm. 812B, 8/F, International Bank Tower, 191 Dong Feng Road West, Guangzhou, China 510180
Email: ycktrain@pccw.com
Fax: 86 20 81350457

About PCCW Limited Inc.

PCCW Limited (SEHK: 0008) is the premier communications provider in Hong Kong and one of Asia¡¦s leading IT&T players. Our contact center outsourcing business has also been the market leader of its kind in the region. With the deployment of leading edge technologies, world-class management practice and operational processes, we have developed a wide spectrum of clientele ranging from banking and financial institutes, government bodies, to the airlines and hospitality companies.

Company Name: e-Pacific Global Contact Center
Position: Call Center Agents

Qualifications:

- 20 to 35 years old
- At least 4th year College student or a graduate of any two-year course
- Must have the ability to convince, persuade and influence people
- Must have high tolerance for rejection, frustration and stress
- Must be expressive, fluent and articulate in both Filipino and English
- Must be computer literate

Interested applicants may E-MAIL their updated resume to: jam_sy@yahoo.com / michelles@onegcc.com

About e-Pacific Global Contact Center

e-Pacific Global is a dynamic, full service customer contact management provider, specializing in inbound and outbound telemarketing and call center outsourcing services. We provide timely, accurate and reliable services in the telecommunications, travel and vacation ownership, Internet, computer and printing supplies industries.

Company Name: ePLDT Ventus
Position: English Trainers

Job Qualifications/Requirements:

* college graduate degree qualified
* excellent verbal & written communication Skills
* comprehensive understanding of a call center environment
* minimum 1 year training/teaching/coaching experience
* organization and time management skills
* willing to be assigned to different sites of the Company
* willing to work on weekends and holidays, graveyard shift, extended hours
* has initiative
* self motivated
* proficiency in basic computer applications (Windows, Excel, Word, Powerpoint, Email, and Internet)

Interested applicants may submit their resumes to: RSManzanero@epldtventus.com

Company Name: Unitel Productions
Position: Receptionist

Qualifications:

- Female, with pleasing personality and good communication skills
- Personally directs all inquiries to the appropriate department or person
- Ensures that all incoming correspondences are received by the correct addressee as soon as possible.
- Handles incoming and outgoing telephone calls. Relays important messages to the right person.
- Schedules and arranges business appointments, meetings and prepares necessary materials when needed.
- Coordinates all PABX/telephone repairs to Admin. Office for immediate action.
- Assists telephone users for minor problems encountered.
- Receives visitors and directs them to correct individual or department.
- Keeps on file PLDT, PABX suppliers and other important service numbers for easy reference.
- Keeps abreast on the daily happenings, project updates and activities of the company to properly direct calls/visitors.
- Maintains orderliness of the reception area.
- Assists the HR Assistant in preparing the weekly and monthly attendance report.
- Performs other tasks that may be assigned from time to time.
- Candidates with experience working in the call centers are welcome to apply.

Trainee Program

Responsibilities

The length of program is six month, Trainee will rotate at Operation team and General administration; Sykes will provide intensive training program for trainees during the program;

Qualifications

- Majoring in English; Business Administration/Management; Economics and International Trade
- Bachelor Degree to be expected next year
- Good commend of English
- Mature, committed and self-discipline
- Excellent academic Record
- Demonstrated Leadership Experience and Analytical Ability
- Strong Communication and Interpersonal Skills
- Relevant Work Experience Preferred

About Sykes

Sykes is one of the world’s leading providers of end-to-end customer care management solutions – providing CRM solutions for many of the world’s leading global companies.

Since 1977, Sykes has grown from a small engineering firm with 3 employees, to a global corporation with 45 customer contact centers, 5 e-commerce fulfillment centers, and 17 branch offices throughout 5 continents with over 30,000 employees, servicing the world’s leaders in the technology, communications and financial industries. SYKES knows how to manage growth and delivers successful solutions to help our clients scale with the rapid changes in their businesses and technology. We are globally located and globally integrated, to deliver world class customer care management solutions for our clients.